Refused to rent to me because I didn't live in the same town
Pros: I reserved a car. I had all the money available. I was willing to pay the deposit and drop it off exactly intact with all the necessary paperwork/information.
This location refused to rent me a car because I didn't live in Guelph.
If I lived in Guelph, why would I need to rent a car? Wouldn't it make sense to rent a car to LEAVE the town that you are capable of moving around in?
I think that the representative available that day was discriminating against my appearance upon pickup. I was in the same office in person the day before to ensure that my paperwork would be approved. I took all the necessary steps to get out of an emergency situation and relied on this service. Instead, I was approved for a Uhaul, and even though I had to pay way more than my available budget to rent he Uhaul vehicle, they were reliable and available.
The uhaul representative did EVERYTHING in their power to make sure that the vehicle was available. This Enterprise location refused to rent to me based on not living in the area, but if I was to truly look at the situation from my perspective, their representative judged me based on my appearance and severely effected my current situation . The company as a whole was represented by a situation such as this and I wouldn't hold my breath on trying for another rental.
Cons: The customer service and reliability. After doing everything in my power to make sure I had the money and paperwork available, I was still turned away.
