8.0
I was somewhat of a difficult time by the counterperson in Mobile for looking to pickup my car an hour prior to my stated reservation time, which I've never experienced in all my decades renting cars for business and personal travel. Outside of this, the pickup and return process were good and positive.Reviewed Mar 21 2023
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2.0
I could not rent a car, the company had sold out all the cars. I had to rent from another company. Nobody returned 22 dollars for insurance (prepayment). It was a very bad experience.Reviewed Feb 4 2023
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10.0
Pros:Very friendly when I picked up the car thank you for good serviceCons:It all went good wouldn't change a thingReviewed Jan 21 2020
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9.6
Pros:All of the staff that I interacted with were super friendly, helpful, and accommodating.Cons:Drop off was a little bit confusing because there didn’t seem to be a dedicated spot for returns. There were two aisles where you could park the car instead and staff would come meet you where you parked.Reviewed Nov 4 2019
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8.8
Pros:The team was kind and quickly went through rental procedure.Cons:It is very hard to find those who are in parking lot for returning vehicle, or any dents or scratches prior to leaving. A large return sign check point and perhaps a single point outside for scratch and dent concerns would be very helpful. Guys in a badly parked truck looked like other customers.Reviewed Aug 9 2019
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8.0
Cons:Cleanliness of the vehicle.Reviewed Jun 13 2019
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8.0
Cons:The car smelled like smokeReviewed May 30 2019
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8.0
Pros:Employees at the Mobile airport location were very courteous and helpful.Reviewed Dec 28 2018
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10.0
EasyPros:I dropped off at a different location because it was close to my house. Everything went smooth.Reviewed Oct 30 2018
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7.2
Drop off process not intuitivePros:Curbside drop was convenient. Inside agent was friendly.Cons:I dropped the car off a small regional airport, so the ability to drive to the terminal and drop off 100ft from the entrance was convenient. The signage got me close. The rep who was outside directing customers where to park, etc. wasn't very helpful. A bit snarky and felt like I was being "talked down to."Reviewed Feb 20 2017
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8.4
Pros:WE LIKED THE FRIENDLINESS AND EFFICIENCY OF ENTERPRISE EMPLOYEES.Cons:WE HATED THE CAR - CHRYSLER 200.Reviewed Oct 25 2016
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