10.0
Staff at pickup not friendly and return check in agent very rudeReviewed Jan 23 2023
review from![kayak]()
8.0
No surprise charges at check in with a pre paid rentalReviewed Nov 5 2022
review from![kayak]()
10.0
Love that the rental car pick up and drop off is right at the doors of the airport. Nice and helpful staff, car was clean and easy to find.Reviewed Oct 17 2022
review from![kayak]()
4.0
I liked the friendly staff at Mobile. I received my receipt 30-40mins after I returned my car. The inside of the car was not cleaned. Not clean meaning, not vacuum or wipe down.Reviewed Jul 28 2022
review from![kayak]()
10.0
Clerk more personable and not so mechanical or roboticReviewed Jun 4 2022
review from![kayak]()
2.0
Had to wait over 2 hours for a carReviewed Feb 15 2022
review from![kayak]()
6.0
Rental Associate wasn't very friendly, or helpful when picking up car. The car also did not have floor mats and it had a dent on the left front fender.Reviewed Oct 26 2021
review from![kayak]()
7.9
The customer service agent that took care of my transaction was great. He was very thorough and patient in explaining all the charges and expectations.Reviewed Jul 15 2021
review from![cheapflights]()
1.9
Didn't get to get a car because I was not on a flightReviewed Jul 10 2021
review from![kayak]()
2.0
Pros:Absolutely nothingCons:This booking site and their actual inventory are totally inaccurate. Booked 4 separate times and vehicle was never available even after speaking with an agent all those times. Ended up using a dealership to rent something. Don’t depend on this service!Reviewed Aug 17 2020
review from![kayak]()
7.2
Pros:Staff was friendly but not able to provide clear answers. Drop off was easy.Cons:Clearer instructions prior to pickup when rental has been paid in full via deal through travel website such as Kayak. No mention of credit card being needed for deposit nor explanation of what the deposit is for.Reviewed Jun 12 2019
review from![kayak]()
10.0
A much better tripPros:Easy booking. Easy check-in and easy drop-off. We had a Nissan Quest that was clean and trouble free. Plenty of room for everyone and our luggage.Cons:No complaints with Hertz. The vehicle shifter could use a relocation.Reviewed Sep 3 2017
review from![kayak]()