Find reviews that mention:
2.0
Pros:The make and the model of the car were what I expected. The representative who checked me in was great.Cons:I had a delayed flight and called many many times to coordinate a new pickup time. However, I was put on hold every time and the automated system would eventually tell me they could not connect me and then end the call. I was never able to connect with anyone at the branch location. When I finally picked up the car the next day, it smelled like smoke.Reviewed Jul 3 2021
review from![kayak]()
7.6
Pros:Staff was helpful but not particularly friendly. But I got the car quickly.Reviewed Oct 26 2020
review from![kayak]()
10.0
Pros:Desk representative was super!Cons:Unfortunately the additional insurance purchased on the website, would require a $500 fee with Enterprise, if I had had to file an accident claim. It was NOT Enterprise's own insurance policy. Very misleading/deceptive of your website. Won't do that agin!Reviewed Aug 3 2020
review from![kayak]()
10.0
Pros:ease of renting and locating carCons:nothingReviewed Jul 6 2020
review from![kayak]()
9.2
Pros:Drop-off was super easy, car was great, great priceCons:Wanted to extend my rental but could not get in contact with the right people to extend it. Spoke with someone who took my information and said that the enterprise where my drop-off was scheduled would contact me about extending. She said they would email me but I never heard from them so I just dropped the car off without extending my rental. Was very hard to speak to an actual person about the car instead of just an automated message.Reviewed May 27 2020
review from![kayak]()
9.2
Pros:The check in at Myrtle Beach was quick and efficient, Doug was excellent and the car was in great condition. Unfortunately the hurricane interrupted our vacation but the ability to change return locations without additional charge made it possible for my family to get home safely. Thank you to Doug.Cons:The staff in Cleveland were unable to help me with the issues on the final amount due, but Doug from Myrtle Beach called and resolved the issue in a matter of minutes as well as sending a confirmation email within minutes! Definitely the perfect employee.Reviewed Sep 18 2019
review from![kayak]()
10.0
Pros:Staff was friendly and helpful, and pickup and drop-off were fast and easy.Cons:For the first time in a long time, the car category I had reserved (pickup truck) was not available at the time of pickup. I was provided a car in a different category (full-size sedan) for the same rate. However, it is preferable to have the actual car category available.Reviewed Jul 30 2019
review from![kayak]()
9.6
Pros:everything went very well and with easeReviewed Jul 3 2019
review from![kayak]()
9.6
Pros:Drop off was easy, staff was helpfulCons:Dropped car off at different location than it was picked up and the fee was very expensive.Reviewed Apr 22 2019
review from![kayak]()
9.2
Pros:Staff was friendly when picking up car. Returning car was scheduled for 6am, but was dropped off at 5am. No one was there so I put keys and paperwork together in drop box. I've heard nothing from them yet - so still hoping that everything was OK ?Cons:Since I dropped key off before someone was on duty, it would have been nice to hear from someone when they processed my paperwork.Reviewed Feb 27 2019
review from![kayak]()
9.6
Pros:How easy it was throughout the entire processReviewed Jan 2 2019
review from![kayak]()
10.0
Pros:Quick service and loved the AltimaReviewed Sep 11 2018
review from![kayak]()