Reviews for Enterprise in Tyler
- All reviews 100%
Jun 22 2017
Customer service is alive and well at Enterprise/National
Pros: The reps at the counter in Tyler, Tx. were courteous and extremely helpful. Their enlightening advice about the rental car business will forever be appreciated.
Oct 17 2016
Pros: Were very friendly and helpful with directions.
Oct 15 2016
It was like that one Seinfeld bit...
Pros: Technically, I did get a rental car, which is the essence of the service, I guess. It had wheels, went forward and back, etc.
Cons: -Rental car available almost 2 hours late, which caused a ripple effect of delays throughout the trip. If the pilots of our plane hadn't agreed to take some of the members of my party to their meetings, it would have been a disaster. --I reserved an economy car, but was given a mini-van. I usually don't mind being given an upgrade for free, but this was a little drastic. The fuel costs twice as much and I have no experience parking such a boat. -- It was dirty with questionably aired tires. We were running so late that we asked the agent to just give us the dirty car, but note that I would have preferred an on time and clean car. -- We were at a somewhat separate part of the airport, where the rental cars were supposed to be when we arrived. They weren't AND we couldn't get anyone on the phone, over maybe like 5 tries. -- The agent working probably was doing his best, but he was understaffed and simply didn't have cars available to give us. Basically no resources to help us. Having this service work is crucial in a town that doesn't have a bunch of transit and taxi options.
Aug 2 2016
Cons: Kayak reserved an unlimited mileage on a Premium vehicle. We called ahead to find out Enterprise in Tyler doesn't even lease Premium level and not at the unlimited mileage anyway. Enterprise has a business model to tell you what you want to hear and then you get there and they don't have what they tell. Happened to us and another customer while we were there.