| Economy | $39/day |
| Compact | $39/day |
| Intermediate | $39/day |
| Standard | $41/day |
| Full-size | $44/day |
| Minivan | $80/day |
| Full-size SUV | $78/day |
| Premium | $59/day |
| Luxury | $68/day |
| Pickup truck | $44/day |
| Intermediate SUV | $52/day |
| Standard SUV | $66/day |
| Monday | 09:00 - 18:00 |
| Tuesday | 09:00 - 18:00 |
| Wednesday | 09:00 - 18:00 |
| Thursday | 09:00 - 18:00 |
| Friday | 09:00 - 18:00 |
| Saturday | 09:00 - 17:00 |
| Sunday | 00:00 - 00:00 |
Pros: Quick, fast and great value.
Cons: Nothing - I will use Silvercar everytime I can now.
Pros: The staff made it so easy, really helped a computer challenged client like me. Drop off could not have been easier! STAFF 10++ OUSUM AUDI RENTAL
Cons: Absolutely nothing, I will always rent from Silvercar when available!
| Monday | 06:00 - 23:59 |
| Tuesday | 06:00 - 23:59 |
| Wednesday | 06:00 - 23:59 |
| Thursday | 06:00 - 23:59 |
| Friday | 06:00 - 23:59 |
| Saturday | 06:00 - 23:59 |
| Sunday | 06:00 - 23:59 |
Cons: Good interior cleaning before renting out. Due to the Covid situation, cleanliness is very important The kids had to wipe down the interior before our trip Otherwise everything else was excellent Thanks
Cons: Booked and didn’t find out until making TWO trips that I could not rent a car! Extremely disappointed.
Pros: Pick up and drop off was a breeze.
Pros: Pickup and drop was quick and easy
Cons: The vehicle was not as clean as expected. The control panel and sticky and the inside had an odor
Cons: When we made the reservation we chose Alamo specifically because it said the pick up would be in the terminal while others said a shuttle would be required. A shuttle was still required, and was packed with people (no social distancing), but the ride and check-in were both very quick. Our vehicle was in excellent shape and there were no hidden charges. I would absolutely rent from Alamo again.
Pros: The people helping at pick up & drop off-were excellent!
Cons: More reasonable rate, more comfortable car!
Pros: Staff fast and friendly. Gave us the option of three different vehicles.
Cons: None on this rental.
Pros: Alamo customer service addressed my concerns that the employees, including a manager, entirely and rudely dismissed and supplied me with a voucher to be used on a future airport rental.
Cons: I was misinformed twice about the requirements to rent a vehicle, over the phone, then in person. This cost me precious time, undue effort and capitol on the most important day of my life. The model that I reserved was not available and the manager of the location tried to casually downgrade my luxury reservation to accommodate what inventory was available instead of locating my reserved vehicle and the employee who went to find it. The vehicle was an suv and not a sedan, as reserved, which made our disabled occupants struggle entering and exiting. The vehicle was rushed through the cleaning process while we waited and was washed on the exterior and brought to us wet. The interior was filthy and had no cleaning done whatsoever, this was a major concern to us during this global pandemic as we were informed that all vehicles underwent an extensive disinfection and cleaning process. Passengers of ours were HIGH RISK candidates for Covid 19 and it took me an extra half an hour to clean and disinfect the vehicle to an acceptable standard, a risk I was forced to take, along with more of my precious time on this day. The associate who presented our vehicle to us gave us no walk around or paperwork to assess prior damage, of which there was some, and literally handed me the paperwork, said "Have a good one" then ran away, back to his station. My associate and I were shocked by the experience and had no option after an hour and a half of this process but to take the vehicle and be on our way. The entire time we were treated like second class customers based on the fact that we used a third party service to reserve the vehicle. My reservation was for noon and we did not leave the lot until 1:30, though our pickup time was entered as one o'clock. I have rented from Alamo many times and have never experienced such a hectic, confused, disgusting, unsettling, overpriced and unprofessional occurrence such as this.
Pros: ease; fast return; quick shuttles; car was perfect
Cons: the guy who checked me in was cold and rude
Pros: Nothing
Cons: I will never rent from Alamo rent a car again. Their representative was the rudest nastiest most unpleasant customer service representative I’ve ever dealt with. Aaron really needs to find a new occupation were he does not deal with the public. He was rude and nasty to my children And rude to me and I will never rent from Alamo again
Pros: Staff VERY nice in Dallas, drop off in PHX was SO easy. Loved the car too.
Cons: Nothing! They were great all around! And they extended our drop off time a couple of hours with no hassle or fee! Will definitely use them again!
Pros: Drop off was super easy. They were short on cars when I got there, so I got a free upgrade.
Cons: Check in took over 45 minutes because a gentleman was having an issue with his credit card.
Cons: This doesn’t fit 7 people for a long trip. It wasn’t totally clean on the interior.
Pros: Everyone was friendly and helpful. The checkout counter was one of the fastest I have ever experienced... ever.
Cons: The return lane was a little confusing bc there weren’t any Alamo signs once you got in there. It was also dark and 5am, so maybe we missed something.
Pros: Staff in Dallas very helpful and friendly
Cons: Nothing.
Pros: Friendly Alamo service representative.
Pros: Quick, easy, friendly, vehicle was very clean and nice
Cons: Nothing
Pros: Great staff, easy pickup
Cons: A lower price
Pros: They were worthless and unfriendly and not helpful.
Cons: Better advisement of policies.
Pros: The office was understaffed, but due to flight delays, this was understandable.
Cons: A couple more agents on duty. However, it was late and I understand.
Pros: Everything went smoothly - took five minutes to get the car and about five to drop off. Easiest I've ever rented a car.
Cons: Nothing I can think of.
Pros: Staff was friendly, the experience was fast when getting the car and dropping it off
Pros: Was in and out in 5 mins, both pickup & drop off.
Pros: Drop off was easy but it was extremely code and the shittle pulled away as I was approaching it leaving me out in the cold.
Cons: There was only one rep on duty when I went to pick up my car. The customer in front of me was disorganized and took a long time. It would have been nice to have a second rep available so others were not inconvenienced by one customer.
Pros: Yes
Cons: The car had mechanical issues displayed on instrument cluster but had no issues. No windshield fluid to clean windshield
I choose Alamo because they do not hassle me
Pros: Alamo doesn't hassle me like other car rental companies do at checkout time. I don't get a hard sell on extras I don't want, or a vehicle upgrade, or anything else. I get to the counter, they have my reservation, they take my payment, they give me the keys. They're not always the cheapest but it's worth a few dollars more for the consistently superior service and quickest time to get me on the road.
Quick replacement of car with a problem
Pros: We received a very quick replacement of a car where the front passenger seat could not be re-positioned to a proper angle. Replacement received with no questions asked and no delay.
Cons: We received a car where the front passenger seat could not be adjusted from a reclining position to a proper position for regular driving. That should have been checker before the car was made available.
Awesome Experience.
Pros: Great deal. Great car. Efficient staff. Lots of varieties of cars to choose from.
Pros: Alamo has been good always
Cons: Attitude of customer service rep. Need to do a better job in training or hire naturally friendly people
Pros: Great car, great service at counter, easy returning
| Monday | 06:00 - 23:59 |
| Tuesday | 06:00 - 23:59 |
| Wednesday | 06:00 - 23:59 |
| Thursday | 06:00 - 23:59 |
| Friday | 06:00 - 23:59 |
| Saturday | 06:00 - 23:59 |
| Sunday | 06:00 - 23:59 |
Pros: The check attendant went above and beyond to have the car delivered to the front door for me
Cons: The first car I was assigned was not in the space as directed; then when I arrived at assigned vehicle, it was filthy on the outside, had sat under a tree and flower blossoms plastered all over the outside. It was a fairly long to the vehicle in the hot sun and even longer back to the office
Cons: Price
Cons: I was overcharged and didn't realize it at the time. I reserved the car through CarRentals.com at a rate of $37/day. The salesman at the counter told me I could upgrade for $12/day and I agreed. I was charged $30/day more -- $67. When I turned in the car, they said they would email a receipt to me because their computers were down. I never received the receipt by email but my credit card was charged for the higher $67/day rate. I felt like the salesman was trying to upsell me. I will probably not use Avis again.
Billing Rip off! I will never use Avis again
Pros: Car was nice.
Cons: Got charged for options I did not ask for. I specifically said no to all extras. Yet, they say I wanted the road side assistance. Now dealing with phone center in India. I will never use AVIS again!
Cons: My home phone is 323-798-4141. Please call asap. Thanks
Dismal customer service
Cons: We never actually received our rental. The person behind the counter wouldn't accept my husband's drivers license as it was damaged...ok understandable...but how about problem solve with us - - - offer options, ANYTHING. Customer service was rude, not helpful, and frankly condescending.
Pros: Clean, quick, courteous.
Pros: Friendly staff
Cons: Nothing
Last minute deal
Pros: I am very please to said there is a positive change at Avis compare to the services I received 5 years ago.
Cons: N/A
Experience was good until I got the receipt
Pros: Picking up the van was pretty easy. The car was great for what we needed.
Cons: When I got the receipt, they charged $250 for some pet hair in the vehicle. I called customer service and they said pets were allowed in the vehicle but pet hair was not in the normal wear and tear and refused to remove the fee.
Cons: All good
Pros: I appreciated the ease of online scheduling.
Cons: I did not like the lack of flexibility using this service caused me; I would have been better off to go the rental car agency itself as the incurred cost, for LESS time was the same.
Great car and price horrible customer service!!
Pros: The car was clean and easy to drive. The price was excellent.
Cons: The person handling the drop off was absurdly rude and actually blocked in my rental with another vehicle got out of the vehicle and yelled at me. I was so upset. This person should be fired immediately.
Slow pick up-fast drop off
Pros: The return process was quick and easy. Parked, had an AVIS rep with me immediately. Got the receipt. On the bus to the terminal.
Cons: The pickup process was painful. The line was 15 deep when I joined. To their credit, the counter people worked quickly. Thirty minutes at the counter. Much longer than I would like.
Not what we asked for
Pros: We specifically asked for SUV like a Suburban. We called the day before pick up to confirm that because we were transporting a couple of pieces of antique furniture to a family member in Oregon. And were told all ok. Called again before pick we called to reconfirm told all is good. Size was key. On pick up we were give a small SUV Smaller by 12 inches in it's length. Avis was unappolagetic for this. This required us to braked down 3 boxes that were going on the trip and some how find room in the SUV before we could proceed with our trip.
ALERT ALERT ALERT ALERT DECEPTIVE PRACTICES BY AVI
Pros: PRICE was excellent Insurance price was excellent KAYAK website was excellent I have very good experience with KAyak. All very good! Thanks
Cons: BUT AVIS personal at pickup location use deceptive practices to sell more damage waiver insurance cost $28 to my daughter despite I already had purchased the insurance online and she told the agent about it. You must be alert about this for your rental. God Luck at Dallas DAL airport AVIS location!
Pros: easy and very quick process
We had a 15 minute wait at DAL to check in. The c
Pros: Great car, fair price
Cons: Waiting to check in for that long...
| Monday | 06:00 - 23:59 |
| Tuesday | 06:00 - 23:59 |
| Wednesday | 06:00 - 23:59 |
| Thursday | 06:00 - 23:59 |
| Friday | 06:00 - 23:59 |
| Saturday | 06:00 - 23:59 |
| Sunday | 06:00 - 23:59 |
Cons: There were no cars to even rent, they asked me to wait in line for 2 hours for a car. I refused and left
Pros: Yes
Pros: The staff was very helpful, honored online pricing, gave me options of color of 2 vehicles to rent, and helped to set up the vehicle how I needed it before I left from pick up. Drop was very quick, kind staff.
Cons: The vehicle was equipt to be able to take E85 gas but was not explained how to use it, however I didn't ask. I was informed it was safe to use regular gas too.
Cons: The car was very dirty on the outside, looked like it had not be washed. It was clean, but had not been cleaned.
Pros: Loved how quickly the drop off was at 4:15 am!
Pros: Staff was very friendly at checkout and return.
Cons: Nothing.
Pros: Nothing
Cons: I could have gotten ALL the rules before making the reservation
Cons: More employees for checking in; there was a really long line and only two employees.
Pros: nothing
Cons: if they let me rent with a debit card
Pros: ease of booking
Cons: The counter agent tried to put me in a Large PickUP Truck saying this was all that was available. It felt like bait and switch tactic. It felt like she saw that I was a woman, who did not look like she would be comfortable driving a truck much less driving a truck in the Rain and in a strange city
Pros: Service was fast and the car was in good condition and as described.
Cons: I picked Enterprise because the description said it was at the airport as opposed to requiring a shuttle. I had early morning flights and did not want to have to shuttle. Turns out, all the car companies required a shuttle to the pickup/dropoff car lot anyway.
Pros: Easy in and out. Great price and clean truck. Shuttle driver was very nice and helpful with luggage.
Cons: Everything was perfect.
Love field understaffed ; systems procedures klunky
Pros: Inventory
Cons: Dumb procedures should be eliminated...just use National or Alamo methods and tools
No shuttle ever showed up to pick me up
Pros: Nothing
Cons: Everything
Pros: The employees are pick up were especially friendly and helpful.
Cons: It was more money than I expected to spend.
Pros: We loved the feature to upgrade for only $10 more/day and the extreme convenience of the pick up and drop off of the vehicle.
Cons: Nothing
Car not what I reserved
Cons: Car reserved unavailable. “Upgrade” was huge suv with assistive technology, all on. Tried to drive it, harrowing experience, especially on narrow corridors along I35 from Austin. Worked through how to shut it down, but this plus rudeness at counter and unexpectedly higher price for rental has turned me off Enterprise.
Pros: Very helpful agent at pickup and drop off.
Cons: key not found for first car issued.
Pros: After the drop off they give me a raid to my final destination thanks
Fast, easy process
Pros: They didn’t have the car we originally requested so we were upgraded for free. Dropping off the car was also very easy. I forgot I left the key in my pocket after getting dropped off at the airport. They let me run it out to a shuttle driver with no issues. Thank you!
Cons: I thought the cars were right at the airport without having to take a shuttle. It was easy getting to the lot but from the website it appeared that Enterprise was actually at the airport.
Cons: Excellent service
Excellent return process
Pros: Quick and efficient
Cons: Nothing that I disliked
Cons: Price change time of pick up
Cons: Service atención
Excellent customer service!
Pros: Daniel took very good care of me, arranging for a vehicle that would carry the maximum amount of bags. He loaded my suitcases in the back and was just as nice as he could be.
Cons: Nothing - the car was practically brand new, extremely comfortable and the price wasn't terrible.
Not overly happy, probably won’t use again if I can help it
Pros: Car was clean
Cons: Apparently I booked it from an enterprise at a different location and they wouldn’t honor that price. It was only a few miles from the airport but I didn’t have a way to get to the other location or I would have gone there. Not families with the area and it was an honest mistake on my part. I had to pay $93 for an economy car for 2.5 hours, plus gas. That’s ridiculous. Next time I will most likely go else where.
Pros: Excellent customer service. Professional and fast.
Cons: Dirty windshield “interior”. They need to focus a little bit more on that.. It makes visibility impossible.
Cons: I was told the car had Sirius radio but the subscription was not active
Car dirty, unclear drop-off instructions, crazy expensive
Cons: Next time I'll just get an uber.
Pros: the staff was awesome even w/the experience lacking
Cons: didn't have my car size, which wasn't too horrible. but then put me in a car w/plates that didn't match registration, which was thankfully caught as i tried to leave the lot. then needed to find another car. the whole experience was almost an hour and it shouldn't have been.
| Monday | 06:00 - 23:59 |
| Tuesday | 06:00 - 23:59 |
| Wednesday | 06:00 - 23:59 |
| Thursday | 06:00 - 23:59 |
| Friday | 06:00 - 23:59 |
| Saturday | 06:00 - 23:59 |
| Sunday | 06:00 - 23:59 |
Pros: Staff was great and helpful
Cons: Nothing, it was perfect
Changing the car was a project
Pros: Drop off and pick up was easy. The guy brought the vehicle to us since it was the end of the day.
Cons: We booked a full size SUV but unfortunately they had to switch to a Van. We took the van but the van's seats were crooked. We drove half way and tried to switch the vehicles but anywhere we went they showed least interest in helping us.
Pros: Drop off was quick
Cons: They were understaffed during pick up.
good customer service
Pros: They let me pick up the car an hour early.
Ok BUIT Could Have been BETTER or GREAT!!
Pros: The Shuttle Van was the 15 seat we needed and Little extra space. Good on Fuel as well.
Cons: The Insurance needed to cover the 15 Passenger Van was not enough to cover so i had to get additional Coverage$$$ Also there was a Safety issue with one of the seats did not have a belt buckle locking clip? Was missing so that had caused some discomfort to couple of passengers due to Sharp edges had caused some cuts and small lacerations on 3 passengers.
National saved our day!
Pros: We had booked with Payless, VERY horrible service. And then desperately needed two large vehicles. Malik was so nice he immediately took us out to show us what they had available, offered great prices, and wrapped up our reservation quickly. Thank you SO much Malik!!
Pros: Very convenient and great price!
Quick and Easy Drop Off
Pros: Associate was pleasant and very helpful. It took less than five minutes to check the car in and receive my receipt
Pros: I gave National a poor review because their final credit card charge was twice what I had reserved the car for. I will now have to go through the process of disputing the charge with my credit card company. I spent a lot of time researching companies, vehicles and prices as I was looking for a one way rental. Now I have to spend even more time getting the price honored.
Efficient courtesy
Pros: Knowledge efficient staff for drop off
Cons: N/A
| Monday | 07:00 - 23:00 |
| Tuesday | 07:00 - 23:00 |
| Wednesday | 07:00 - 23:00 |
| Thursday | 07:00 - 23:00 |
| Friday | 07:00 - 23:00 |
| Saturday | 08:00 - 23:00 |
| Sunday | 08:00 - 23:00 |
Pros: The only thing positive things I can say is the car was clean and cheaper than others. Customer service isn't their strong area.
Cons: Staff was rude picking up and dropping off. My plane was delayed and I was unable to pick up the car at a little after midnight. I was surprised that they closed. It cost me over a $100 to rent a different car for the night and come back the next day and I was charged for the the first night anyway by Thrifty. There was a chip already in the window, when I asked that it be noted on the paperwork, so I wasn't charged, the lady looked at me and rolled her eyes implying I was making more work for her. When I dropped off the car, the lady was rude as HECK!!! She would NOT check in cars. She was yelling at people to just leave the keys in the car and leave. I had a chip in the window that was noted on MY paper work (not in their system) the check in employee asked me what I wanted her to do about it. I said I don't want to be charged. She told me that I had to leave the ONLY paper work I had in the car. When I said this is the only proof I had that the window was chipped before I rented the car. She told me if I didn't leave my paperwork in the car, they would charge me. I took a picture of the paper work and videoed the car to make sure I had proof there was no damage. She glared at me the entire time. A young lady next to me (she looked very young) asked to make sure she wouldn't get charge for damage, the employee said that wasn't her problem. I told her to video her car with her phone. The employee said she didn't need to do that, I told her to do it anyway. The employee shot daggers out of her eyes at me and became more rude. I asked for a receipt because I was charged for gas twice, I was told to go inside. Inside there were at least 45-50 people trying to get pick up a car. I had a plane to catch and it was not possible for me to wait. I have never rented a car and not been given a receipt. (and over charged and told it wasn't there problem to deal with it.)Since there were two other people as surprised as me that the counter was closed, they need to be open in a major airport for the their customers. I understand they were busy, but waiting in line for 2 hours to get a car and the rude return and no receipt is unacceptable.
Pros: Staff was friendly. They didn’t have the size car I reserved but did give me a full size for no additional cost
Cons: Have the car reserved available
Cons: We did not receive the car we paid for because something on it was broken. They tried to give us something in a lower price range without crediting us. Trying to get a credit was a large hassle. Then the car we received stunk like smoke. Also wanted to extend our rental a few hours due to flight changes and we couldn’t do that without paying for an entire day. Overall not happy.
Pros: The staff at the pickup was great!!! The car was excellent and provided a safe journey over our 1600 mile trip.
Cons: At pickup and drop off, we ended up going to the old Thrifty locations and had to be redirected to the Right location. Communicating that you have merged companies and local ions for drop off and pick up would be really helpful. But I’m the end, your staff at DAL and LAX we super awesome and friendly.
Pros: Wouldn't take my Chime credit card after I booked online with it. Didn't have any other card so couldn't get the rental. Priceline charged me a $75 cancellation fee when I literally had no choice l. Worst experience ever being stranded at an airport unable to get a car.
Cons: Put on the website that they wouldn't take Chime and not allow it to go through.
Cons: Every aspect from pickup to delivery. Especially the false information that the office would be open at 5 o’clock in the morning the day of delivery and that an airport shuttle ran every five minutes at 5 o’clock in the morning and getting to the airport would be absolutely no problem. This was completely false and we had to walk 3/4 of a mile to the airport carrying our luggage and made it to our gate just as they were getting ready to shut the door. The car is extremely poorly maIntained, including one tire that had 54 pounds of air in it and another rear tire that was so low on air pressure we were afraid it would blow out and had to find air before we could get on the interstate. The lady that rented us the car spent an ungodly amount of time just Chitty chatting about everything to the point that we finally had to tell her it was 830 at night and we have been on an airplane for nine hours and had to go to our motel to save our reservation. Then what we asked her about delivery of the vehicle, the time the office opened, and the questions about the shuttle running at 5 o’clock in the morning were answered completely false and almost caused us to miss our flight The morning that we return the vehicle
Pros: Car was good to drive for long 1-way rental
Cons: Took way too long to get car in Dallas. Wipers were terrible -- need replacement. There were no instructions about returning the car to the Hertz counter in Hartford, wasted a lot of time trying to call Thrifty.
Pros: Car was good to drive
Cons: Very difficult getting the car in Dallas. Took way to long. Was not clear at all to turn into a "Hertz" drop off in Hartford (1-way rental)
Pros: The office was closed when we arrived! and there was nothing we could do! we lost our car and had to pay for another!
Cons: To respect time schedule
Pros: Stop the hidden charges. I would have paid less with enterprise. I pick thrifty because it was cheaper, except at the end it wasnt.
Cons: Give real prices.
Cons: I canceled this rental. Cost was excessive, so I found alternative transportation.
Pros: Friendly staff, easy pickup and return.
Cons: The address where I was told to pickup is a closed location. I took Uber to pickup the car so then I had to call and be on hold for awhile to find out where to pick the car up then go to the other location.
Pros: I rented the car and said I wanted to pick it up at 10 PM. When I got to the airport I was told they close at 10 PM and no one was there. Why would I be allowed to rent a car with a pick up of 10 PM when you know that they will be closed? I had to spend a miserable night in the airport and pick the car up at 7:30 the next morning when they opened. I ask the above question to the clerk when I did finally get my car. He was very un-sympathetic and said I should have known they close at 10PM that it was on the web site. I was not offered any compensation and still had to pay full price.
Cons: Fix your web site so a person is not allowed to rent a car if the place is going to be closed!
Cons: Twice they’ve said they would email my overall receipt and never received anything.
Pros: I was dropped off in Dallas Loves field for pickup. Was upgraded from compact to a new Tacoma pickup. The Drop off in Little Rock was a little confusing due to covid -- there was a small sign at the booth on the return with instructions that took me a while but once figured out the staff was pleasant and my end bill ended up being less than quoted.
Cons: A little more detail or larger sing at at the drop off for Thrifty at LIT Airport but very minor.
Pros: The cat itself was good. Dropping off was easy and painless.
Cons: Picking up was horrible. There were about 10 of us or more who all had to wait outside in chaos as the workers told us to just find a car and hop in but each car was already assigned to someone else or when you walked up to a car a person was already in it. There was mass confusion and frustration. We waited a long time before we got a car. I've never seen a rental car process like this before and especially being a big Airport and rental car service, this was eye opening. I'm not looking forward to flying back into Love Field based on that.
Pros: Staff was friendly at the counter despite long wait time
Cons: car maintenance (tires, overheating, no AC, exchange process, extra changes.
Pros: The staff (Eldon) went out of his way to help us out when we made a mistake on our reservation. We owe him our thanks.
Pros: The rental itself was fine
Cons: I hate how you are locked into a price and rents car company without knowing. I had to change my itinerary less than 24 hours after purchase and I couldn’t for the obvious reasons. I don’t think the money saved is worthy the lack of flexibility, I’m never using this type of service again unless it allows changes.
Cons: When I rented the car, the agent at the counter did not offer me a TxTag to cover highway tolls. When I received a charge on my credit card a week later for tolls plus a $75 service fee, I was shocked. Really, a $75 service fee? Next time I rent a car I'll ask the agent at a different car rental agency about the TxTag. Thrifty has lost my business.
Pros: Pick up a complicated and overwhelming. Drop off - excellent!
Pros: very friendly and helpful, even made local food recommendations that were spot on
Pros: The car with the ability to plug in my Iphone. I used my GPS and phone features through the car.
Cons: Speed of pick up at airport and drop off to terminal. The speed of check out at car rental facility. one person to check out twenty to thirty people.
Pros: The car worked.
Cons: They have charged more than double what I was quoted.
Cons: Not the car that was reserved. The car smelled like cigarette smoke inside. Hard to find the return driveway in the dark. Poor lighting and poor signage.
Cons: The truck windows could have been cleaned. There were dog nose print all over the back windows.
Pros: Easy drop off, decent price
Cons: Woman at counter was very rude, car interior was not clean.
Pros: The price I was quoted was not at ALL the price I ended up paying. I was quoted a total price of $75 ($25/day) and at pick up it jumped to $127! Then... I noticed upon return... it went up even further to $148.
Pros: Easy to drop off and helpful staff when adding on the toll pass. Car was clean and enjoyable to drive
Cons: I don’t feel the counter was properly staffed for the day’s arrival. There was a massive line and only 2 people working check-in. I don’t feel waiting 45 min for your car rental starts the experience on the right foot. Reviewing the volume and staffing more appropriately would help
Pros: Everyone seemed overwhelmed, short,running around . Before I left the lot, the lady at the gate was very nice. I believe her name was Rebecca.
Cons: More agents open to assist customers and cars actually available to rent. Had to wait for cars to be returned , the whole lot was empty. Yes, I received a free upgrade, but I rented a mid size car for a reason, I don’t like to drive large cars. I was upgraded to an SUV.
| Monday | 06:00 - 23:59 |
| Tuesday | 06:00 - 23:59 |
| Wednesday | 06:00 - 23:59 |
| Thursday | 06:00 - 23:59 |
| Friday | 06:00 - 23:59 |
| Saturday | 06:00 - 23:59 |
| Sunday | 06:00 - 23:59 |
Pros: The drop-off was very quick.
Cons: The staff didn't really through the details on the payment with me and ended charging me $500 for insurance without me realizing before signing the paperwork.
Cons: Attendant at pick up, charged over $200 over the quoted charge and said it woluld be refunded after auto was returned. I do not understand why and am looking for the $200
Pros: Quick pick up and drop off
Cons: Car was not clean and gas tank was empty at pick up.
Pros: Pick up & drop off were seamless.
Cons: The car smelled of cigarettes
Cons: Do not choose the option of allowing the agency to pick a vehicle of their choice because of the price point. I chose that option when reserving my rental. The day I went to pick up my rental, I was told they had a 16 passenger van waiting for me🙄. However, I was given a decent truck for the same rental rate. Great expereince!
Cons: The car I reserved was not there and I was stuck waiting an hour for them to get me another car.
Pros: Staff was excellent
Cons: The vehicle was trashed. Super smelly, smokey interior with a nicotine glaze on the interior windshield, which became visible on a rainy, dark night, making driving hazardous.
Pros: The car was available and we were able to find and book a car very easily.
Cons: The pickup location was unclear. We did not see what airport because the checkout location said Dallas Airport. We assumed it was DFW and ended up stranded there until we were able to get a ride to Love Airport. We were from out of town and should have had clearer instructions.
Pros: The car was clean.
Cons: BUDGET IS A SCAM!!! We got the Manager’s Special for 1 day and didn’t fully investigate the car upon getting in and was told there was a dent in the bumper on the underside of the vehicle. We literally slept in the vehicle in a rest stop and didn’t hit anything. My friend had the exact same situation happen to him in Jan. MAKE SURE YOU THOROUGHLY LOOK AT THE VEHICLE BEFORE LEAVING THE PICK UP. Nobody from Budget came out to look at it with us and the lady was texting/playing on her cell phone the entire time I was being helped.
Pros: The staff at Love Field was very nice and they were efficient. That is where the positive comments end.
Cons: We were given a 12 person van which had not been vacuumed, nor washed, nor did it have windshield wiper fluid and the wiper blades were also very poor creating a hazard while driving in the rain. The drop-off was quick, I told the person receiving the cars at Hobby about our issues and he only offered a "sorry".
Pros: Very helpful staff, clean, well running vehicle, quick pickup process.
Cons: A bit pricey, but considering we needed a ride in a hurry, we took it.
Pros: The return and checkout was very quick and easy.
Cons: The pickup process was very long. We had to wait about 30 minutes to reach the car rental desk and finally pick up the car. Additionally, I was given a car that smelled like cigarettes.
Cons: First car they provided was smelling smoke. Second one after requesting change, was only slightly better. Charged for an extra hour while I already reached within 48 hr window
Pros: Nothing
Cons: Charged $150+ for gas on a full tank, and $35 for prepaid tolls I specifically asked to NOT pay for in advance. Scoundrels.
Pros: Friendly and efficient staff. Clean car. Upgraded to a hybrid car since the suv I booked wasn’t available.
Cons: The cost of a single day extension was more than the four days booked. Shame on Budget for trying to extort their clients.
Cons: Awful experience attempting to extend rental. Calling mainline was waste of time, customer service was not helpful, sent me to in person reps. Thankfully an Avis rep in Monterey, California was fantastic and solved the problems. Budget will likely lose my service after this experience though.
Cons: Service, fees and overall experience
Pros: Nothing
Cons: Customer service was horrible
Pros: Drop off easy
Cons: Rental price low, but then they nickel and dime you to death when you pick up the car, until the price is not so good.
Pros: No issues. I’m hoping for no unexpected issues after the return is fully processed. That would put you leaps and bounds ahead of other agencies.
Cons: Let’s find out...no post return issues equals a higher likelihood of renting again.
Cons: Left side mirror water spotted
Pros: I told the guy at the reservation desk they got the dates wrong. He never corrected it then they charged late fees for not having the car back in time. Will never use them again.
Cons: When I told them about their error... they didn't care or try to make any amends.
Pros: Pickup/dropoff was very easy
Cons: Car had expired registration, the tires were out of alignment, and the car they gave me was not similar to what I paid for when booking
Cons: Rate was a Little higher than advertised
Lot of stress
Pros: The vehicle was good on gas.
Cons: The cost of The car had many hidden prices. Our debit cards were accepted by the Budget system so we're at budget for almost 3 hours. Thankfully a had a friend of a friend rent the car in his name so we ended up paying over double the original cost. The car had not been washed properly. They just handed us the car papers and where it was at without doing a inspection of the car with us. The tire pressure in the tires were looking so I spent $3 to fix that.
Bobby, our agent, went above and beyond to help us!
Pros: Great roomy vehicle to make a looonnng one day drive! Thanks to Bobby for suggesting a change - we would have been stuffed in otherwise.
Cons: No complaints at all.
Pros: I asked for pickup at dfw my scheduled pick up became DAL. Not only could I not get to DAL when my delayed flight landed at 3am, I was told DAL closed at 1am and had to pay more than 4 times for an alternative rental from a different company. I have always trusted Kayak but this is a deal breaker. Aurevoir.
Thank God for Enterprise.
Pros: I liked nothing about my Budget.
Cons: I booked and received confirmation for my reservation with Budget. I was to rent a car from DFW international and drive one way to Wichita Falls. I arrived and was told my reservation was for Love Field airport and the price would be $100 higher. I was told to take an Uber to Love Field or pay $100 more than I was quoted. Luckily all the car rentals are in the same building so I walked next door to Enterprise and they set me up with the same deal I was originally offered from Budget. Budget screwed up my reservation and tries to overcharge me. Enterprise made it right. Budget will never get my business whereas Enterprise has earned mine for life. Watch out for Budget.
Horrible service and paid way too much!
Cons: Long lines to get rental, poor customer service. Price was quoted wasn’t what was charged.
Pros: Pickup took 45 minutes. Not good. Can't plan effectively if the counter is so slow.
| Monday | 07:00 - 23:00 |
| Tuesday | 07:00 - 23:00 |
| Wednesday | 07:00 - 23:00 |
| Thursday | 07:00 - 23:00 |
| Friday | 07:00 - 23:00 |
| Saturday | 08:00 - 23:00 |
| Sunday | 08:00 - 23:00 |
Pros: The car had apple car play.
Cons: I paid Priceline but had to pay again at Hertz. So I spent over $300 when I thought it would be $150. The instructions were not clear and I was very frustrated the entire day.
Pros: The person in the parking lot helping us to the car was great
Cons: Drop off place in San Antonio was not marked, I did not feel comfortable leaving the car. It was another dealership which made no sense. I called Hertz and the person is not very helpful. I had to call back and I have a hard time understanding the two people. I just wanted to take it to somewhere that actually had a Hertz sign so I know it was actually being returned. The next address they gave me was the wrong address I had to find one on my own. I still do not know if it’s the right place or not at least it had hurts signage on it. It was very stressful and horrible to end the trip.
Cons: The drop off in Annapolis MD, was at a Pep Boys. Seems Hertz has been working on a place of their own for over a year.
Pros: Drop off was easy, long lines for pick up.
Cons: Very expensive compared to previous car rentals
Pros: Good gas mileage
Cons: Too expensive
Cons: No tail lights ,turn signals or break lights. They were quick to tow it for me and gave me a different car the dollowing day. The car I drive cross country had a radio that wouldnt pick up signals on my trip
Cons: Hertz offered a AAA discount / waver for under 25 age driver and we had to fight to get that discount at check in. That was the reason we went with Hertz. Don't offer something and then change it.
Pros: Staff was super helpful, van was very clean and spacious.
Pros: Great staff
Cons: Lost and found service at Fort Lauderdale. Nobody really search the item so I have to go twice at the airport.
Pros: The pick up was a breeze. The drop off was a little confusing, but turned out ok (difficult to see the drop off point). The PRICE was outstanding!
Cons: Clearly marked pick up and drop off locations would be great (Love Field location)
Pros: Staff was friendly and helpful.
Cons: The total price.
Pros: Great experience. Drop off and shuttle to airport was great. The shuttle driver was very kind with the handling of the baggage; I really appreciated his help.
Cons: Nothing; experience was fantastic.
Cons: First truck had a bad smoke smell
Cons: Cheated from pick up location
Cons: Inside windows were dirty when I picked up the SUV, causing bad glare. I had to clean them myself. Then they tried to charge me $300 because there was dog hair in the car...ridiculous. I vacuumed it out and returned the car.
Pros: Car was great.
Cons: Pick up agent kept trying to up-sell me without letting me know what she was offering was additional charge. When I asked her if what she was offering was additional to what I had reserved she just replied with ‘I think so’
The pick was confusing
Pros: Drop off was quick
Cons: Pick up took a long time. Representative was not helpful or nice.
Pros: That we got a rental
Cons: The rental smell and doors and cruise control they were broken
Jeep Compass
Pros: It was a great vehicle for a short trip and really matched up to our needs on this trip. We did some sight-seeing and visited with family. It had the perfect amount of room for luggage and handled well on the highway. I really liked the turning radius it has for tight places. I had to parallel park and zipped right in the space.
Cons: It was not as efficient on fuel as I expected.
Cons: Unclear on options like GPS & Toll tag
Pros: I got the car I was comfortable driving since I have a similar one at home.
Cons: I had to pay 77. 50 for a taxi from one airport to another to pick up the car. When I turned the car in, I had to fill out an accident report for something that did not happen while I had the car. The rep was nice enough to have a driver take me to the airport to catch my flight home. Charged more when I turned it in with no explanation.
Pros: The customer service at the DFW airport did everything possible for me to change my reservation to the correct airport.
Cons: When making the reservation, the reservation was made for the wrong airport. I thought I made the reservation for DFW airport but I actually made the reservation for Dallas Love Field.
Worst rental I've ever had
Pros: Nothing
Cons: Location! It's way away from the airport, but the shuttle doesn't bring you to that one! After waiting in line for about an hour, they explain you're at the wrong hertz location, that other location is 25 mins away, you can uber from there, you have to go back to the airport via the shuttle or use some shady pick up service the guy behind the counter calls for you. That price was $65 to drive 20 mins to pick up the car. They wouldn't transfer the rental or credit the account. I lost the money for the first rental and just ordered another car from that location. Worst car rental experience I've had.
Cons: There was a mistake in my prepaid rental regarding which airport I am to pick up my car. DFW vs DAL. I didn't realize I made reservations from DAL airport. No alerts were generated even though I provided United as my carrier and also provided my flight number that would reach ONLY DFW. Hertz staff at DFW aren't much of help. Video Kiosks are Joke.
They made me miss my plane by holding me 45 minutes at dropoff.
Cons: They were completely incompetent at dropoff. They told me I had no showed my reservation (I picked up on time) and that I did not have a rental. I said "and yet, here I am returning the car..." I missed my plane while they typed in the computer and stared at it, baffled. It reminded me of that scene in Meet the Parents where Ben Stiller had to watch the representative type in the computer over and over. On top of it all, they told me that they were going to charge me hundreds of dollars to top off the tank. I was standing next to a sign that said $6.99 plus gas to top of the tank. I still have no idea what they charged and will have to wait for my credit card statement.
Pros: Customer Service was very understanding when I improperly booked my rental and made the changes with no issues.
Saved My Family's Vacation...
Pros: Agent recognized an error I missed...reservations indicated a return to Love Field not DFW and made corrections and car alterations on the spot with no problems or hang-ups. Super professional service, although speaking face to face with someone through a kiosk is a bit strange.
Cons: Very poor customer service, lazy personals all around, not curtious at all.
Everybody is happy
Pros: Received the car and dates requested at the price quoted!
Cons: Was told a large suv would have a trailer package but I would have to furnish my own stinger ~ flew in and went to pick up and was told that they did not allow towing ~ same location that I had called the week before !!!!!
| Monday | 07:00 - 23:00 |
| Tuesday | 07:00 - 23:00 |
| Wednesday | 07:00 - 23:00 |
| Thursday | 07:00 - 23:00 |
| Friday | 07:00 - 23:00 |
| Saturday | 08:00 - 23:00 |
| Sunday | 08:00 - 23:00 |
Pros: I paid almost 1k$ for a Nissan for only 5 days. Staff was sitting in the rental car suite when I went inside to drop off the keys with their door cracked open.. I go in to drop the keys off and I get yelled at that they were closed but to go ahead and leave the key. How was I suppose to know I wasn’t suppose to drop the keys at the same place I got them? I just feel like the staff member went out her way to be rude on the drop off.
Cons: The staff.
Pros: Yes, pick up bus had hertz and not dollar on it
Cons: Letting guest know that hertz hub has dollar and thirfty inside of it
Cons: The location to pick up the car wanted to place an extra hold on my credit card, although the advertisement said no holds are placed on credit cards. They also wouldn't allow me to use my husband's credit card because the rental was in my name. I was not allowed to rent the car. Money was wasted.
Pros: Staff were excellent, service was prompt
Cons: Dollar rental had moved and there was no information where they moved to. We were given directions, but the directions were poor and the new location was not marked with signage. Very inconvenient. Frustrating.
Pros: vehicle was ready, clean and the check out process fantastic. Drop off was super easy.
Cons: I booked through KAYAK, so when I wanted to make a minor change, I couldn't do it. Was on hold a very long time before I got connected. Then the numerous calls to the rental agency, then back to KAYAK.
Pros: The convenience at drop off
Cons: The address given for the location is still Tom branniff road. A cabby had to give me directions to the new location and there is no sign for dollar at the new location from the street. $89 for one day was a bit excessive.
Pros: Very poor communication relating to toll tag costs. Will never use Dollar again.
Pros: Good shuttle service, easy pickup and dropoff after I found the correct location.
Cons: The car was kind of dirty. The drop off location has changed and the signage for Dollar hasn't been updated at Love field. I ended up in an empty lot trying to drop off the car! However, I was pointed to the right direction (Hertz) and it was fine after that.
Cons: time between counter and getting car was prolonged
Pros: Staff was not that friendly. Dropoff was very easy
Cons: The cost was too high.
Cons: They charged an extra $156 of random add on fees at drop off.
Cons: Would be nice to know that the Dollar Car Rental location at the Dallas Love Field airport is closed and they are using the Hertz Car Rental location for business.
Pros: When I arrived to pick up the rental that I had reserved, they were completely out of cars. There were many angry people waiting. But the lady that worked the gate, Denise, and her manager were very sweet and compassionate people.
Cons: If they actually had the cars that people reserve days in advance. I had to pay $60 extra to take a premium vehicle, because it was the only one left. Also make it to where people don’t have to stand out in cold weather for long periods of time waiting for the vehicles that are not there. They also seemed to be severely understaffed. When I returned the car, a customer was screaming at a staff member about damage that had been done to the car, she should not have had to take that abuse.
Cons: Didn’t tell me underage fee would be added if I didn’t book through my aaa membership.
Pros: There was nothing to like or to rate. The rental counter was closed so we couldn't get the car.
Cons: We had to leave DFW to get to the rental car and the instructions were non existent.
Pros: Hertz rental dropoff point staff member name Einat is the reason for any good points.
Cons: The real price of the rental with hidden BS
Pros: The free upgrade from a compact SUV to a Jeep Wrangler Sport
Cons: The Jeep had a faulty infotainment system. It would cut off & on multiple times with a phone connected.
Cons: I had a great rental experience. The only trouble was trying to return the car as the address had changed. It wasn't a big deal since I had time to spare but could have been stressful for someone on a time crunch.
Pros: The only person who was helpful was the desk agent that ended up helping me at love field, WHICH ISN'T WHERE I WAS SUPPOSED TO RENT A CAR. MY RENTAL WAS SUPPOSED TO BE DFW.
Cons: They could have given me a damn car at the airport where I made the reservation, but the online rental place, KAYAK, screwed up my rental.
Pros: Staff was friendly and helpful. Everyone was very helpful to me as a single female traveler.
Cons: Everything was easy and perfect. No problems.
Pros: agreed upon subtotal of rental was correct.
Cons: Attempts to upsell are never a good thing for me. But doing so before advising me of Toll Road taxes and the options to pay these fees make me angry. It is my opinion ALL rentals either ALL incurred tolls out of Corporate acct or advise renter BEFORE proceeding with paperwork.
Pros: They helped me
Cons: Customer service
Disliked service
Cons: They didn’t have the truck I needed saying they didn’t have truck.
Pros: The pick up and drop off process was very easy. The agent even suggested a great place for lunch since we were in town for the races and we ate at Gas Monkey Bar and Grill and had an excellent time and great food. She was great!
Wrong airport
Pros: Cheap car but you get what you pay for...
Cons: Kayak did not clearly state that the car which when I searched at one airport, was going to be 15 miles away at another airport. I have no idea why anyone would book a car from a different airport than they were arriving or searching for... Please fix this 'feature' or clearly state that the car will not be at the airport in which you included in your search criteria.
Cons: Price wasn’t the same as announced!
Cons: Too long to pickup musky smell
Easy, fast, reliable
Pros: Pickup was fast and the selection was great. Very affordable and transaction was smooth.
Cons: Nothing
Booked at wrong airport
Pros: Dollar was great, but be careful to book at the right Dallas airport.
Cons: Too expensive and add one
| Monday | 07:00 - 22:30 |
| Tuesday | 07:00 - 22:30 |
| Wednesday | 07:00 - 22:30 |
| Thursday | 07:00 - 22:30 |
| Friday | 07:00 - 22:30 |
| Saturday | 07:00 - 21:30 |
| Sunday | 07:00 - 21:30 |
Pros: Staff was helpful and drop off was easy. The drop off was easier than the pickup.
Cons: Finding the Payless rental office was very frustrating and confusing. There was a Payless sign the size of a bumper sticker on a stick in the ground on the main road to the Love Field terminal. Seriously, no kidding. I went into the Avis rental office and asked if anyone could direct me to Payless car rental. They said we’re it. Wow, who knew. It would have been a great help if I had known to go to the Avis counter for the Payless rental. Other than this scavenger hunt and bad first impression the rest of my experience was excellent.
Pros: Car was clean and ready to go
Cons: Long check in process with only a few representatives available.
Cons: I had to wait in line for an hour to pick up the car at payless pickup near Dallas Love Field
Cons: I had to wait 20 minutes outside in a line to get the car..they never said nothing about it or why....if I had an appointment I would have been late..the person that checked me out was nice....but so was I....
Cons: Payless announcements are really small. It was hard for us to locate the pick up hub. Only afrer looking around thoroughly did we find it, inside Avis and Hertz. My driving license is digital and I have no physical/plastic version because, given Covid, my city developed such platform recently and stopped issuing plastic licenses. The first employee was unempathic and said I could not pick up the car nor my wife could even though it was prepaid. A second person came and she called the manager and in 1 minute agreed to change the reservation to my wife, as she did carry a physical license.
Pros: The manager was super nice. They ONLY accept credit cards for van rentals. Wasn't stated anywhere. So we had to go back home and get our credit card. Apparently, the guy at the counter assumed we wouldn't be back? So when we returned, we had to wait for a van to be cleaned. Then the van's front seat didn't move up so we had to wait again to get another van sanitized and cleaned. So the plus side of the rental - the manager knocked a little $$ off because I was waiting for about an hour and a half.
Cons: The customer service behind the counter - the India guy was rude!!! OMG rude. And, of course, I got the same one when I returned the vehicle. I had to switch payment from my CC to my debit. He was rude about that. The rental agreement must've been packed because it wasn't in the van. Then he charged me for being late. The nice lady next to him said the time starts when they run the card, not even when you get the vehicle and leave. Mind you, I was waiting an hour and a half for the van to be ready for us. That needs to change. They knocked the hourly rate off, but the guy asked the lady why I was being stingy because we already had $50 knocked off the rental...Ummmm one had nothing to do with the other. So Payless at Dallas Love Field - Ya'll need to get rid of that guy. He's rude AF. Everyone else was nice but him. Also, don't start charging people when the card is ran...charge when they scan the paperwork when you exit. Because that is when the rental period should truly start!
Pros: Nothing
Cons: First it would have been nice to have received my rental first off
Pros: I liked the easy check in and we were able to switch drivers on the registration with no issues. Van was much more affordable than options from bigger name companies. Van was very clean!
Cons: We had no issues.
Pros: Pick up and drop off were very easy. Friendly staff.
Cons: I was driving around in a car with expired tags. Fortunately, I didn't get pulled over by the police.
Pros: The associate was nice to help me find a larger car when she realized they put me in the wrong one.
Cons: The readiness of the staff. I waited to 20 minutes to get my car.
Pros: Shuttle was fine, otherwise Payless was pretty bad experience.
Cons: Check in was slow. First car had broken steering g wheel so I had to get in line again. Second car had smoky smell that had been covered with industrial air fresheners that bothered me for the two days I had it.
Cons: The car could have been cleaned with an oil change.
Pros: Do not rent from this place ! They overcharged me and claimed I kept the car two extra days and I didn’t ! And the. Went to charge for tolls over two weeks later and I never took the tollway !
Cons: Believe your customers when they tell you that they returned the car on time and on the date scheduled. And actually return emails
Pros: Clean car. Personable staff.
Cons: Overall price when compared to other rentals. Trunk was not thoroughly cleaned out before pick-up. Did not make me aware of the governor on the car's engine, would could have been potentially dangerous, given Dallas traffic.
Pros: New car, only 1500 miles. Great Staff. They suggested places to dine. Very fun.
Cons: Went with another company.
Pros: Easy drop off
Cons: Difficult to find where to go for Payless because it is not as prominently shown on signs as other car rental names. Long wait time at pickup.
Pros: Sound of exhaust
Cons: Original car was mustang GT. It absolutely REEKED of cigarette smoke. I drove it from airport to hotel, hoping the smell would dissipate. Nope. Everything I had in car had to be washed. Spent two hours driving back to rental location to get another car. No discount offered for my trouble.
Cons: Customer service was dishonest. I made reservations for a one-way car from Dallas to Wichita. I had to ask the attendant several times to repeat herself because I could not hear her. I explained to her I was hearing impaired, but she still would not help me. Cost me $350 because she was dishonest
Cons: Very satisfied with price and timelines of shuttle transportation back into the airport. Check out was a little time consuming because the computers were down. But overall very satisfied!!
Pros: Hassle free pick up. Nice and clean car!
Terrible car that smelled like smoke
Cons: The guy at the counter was rude and acted annoyed that I was even there. He argued with me when I declined the insurance and an upgrade which was 30 additional dollars a day. The car I received had not been cleaned and smelled of smoke. Won’t rent from them again
Need to clearly mark the dropoff location at Love Field
Cons: I had to circle the airport a few times before I saw the very small Payless Car return sign whereas all the other rental companies had well-marked return locations.
Pros: The car was new and clean.
Cons: Hard sell to upgrade and get more insurance. Also they automatically charge you for roadside assistance option which you have to go to office when you return the car and request them to take it off . Hassle. Long wait to get car.
Why do they always try to upsell
Pros: Nice new vehicle a chev equinox
Cons: Payless tries for 20 minutes to upsell to another car. I said i want the car i've paid for, no more no less...especially car insurance which i already got through kayak. The guy at payless said we dont honor the insurance u got through kayak...think they want to sell their own for 24.95 a day. Luckily didnt use the insurance...wasnt sure what kind of hassle it would be. Return car address was wrong on kayak form...had to do a search to find current location
Nice car easy pick-up
Pros: The rental agent did not pressure me to buy additional stuff.
Cons: There were some scratches in the hood of the car but no biggie.
Pay more next time for a place you can find
Pros: Vehicle and staff were very good
Cons: No Payless signage at counter; hard to know if you were at right place. Same when returning vehicle; no signage and wrong location listed in their phone robo message. Lucky for me I was not pressed for time, but if I had...
Great price, long shuttle wait.
Pros: The price was great, the car was great, drop off experience was super quick.
Cons: We waited 30 minutes for the shuttle to pick us up from the airport, even though we called twice, and I was told at drop off that they would email me a receipt since the computer was down, and a day later I still have not received it.
Office was closed with random note on the window
Cons: Agency Office was closed with a note to go to the Avis Office. Should have been communicated directly with an email so people don’t waste their time. Very unprofessional
Snookered
Pros: I did like how accessible their facility was. It was also not busy. I liked the color of the car. It was also easy to get into parking spaces.
Cons: I had reserved an intermediate SUV. They said they were running low on SUV's and would I consider taking a mid-large size car for the same price. It was implied that they were giving me a deal. The first car was dirty and smelled bad, so I asked for another. I ended up with a very small economy car for the same price I had reserved the SUV. The electronic key did not work and it was difficult to seat the passengers I had in the car when I arrived at my destination. I was snookered.
| Monday | 06:00 - 23:00 |
| Tuesday | 06:00 - 23:00 |
| Wednesday | 06:00 - 23:00 |
| Thursday | 06:00 - 23:00 |
| Friday | 06:00 - 23:00 |
| Saturday | 06:00 - 23:00 |
| Sunday | 06:00 - 23:00 |
Most popular agency | Thrifty |
|---|---|
Most popular car type | Intermediate |
Average price | $54/day |
Good deal | $45/day |
