Pros: Rental was canceled
Cons: We were unable to rent the car due to the insurance requirements for a 12 passenger van. Should have been stated in the rental process that regular car insurance does not transfer to a 12 passenger van and only those with special insurance or license are allowed to rent this size car. Very disappointed to find this out 2 days before our event.
Enterprise scores big
Pros: We were able to rent exactly what we wanted very close to us. Loved the communication which was all via email including the contract and the invoice. Was able to drop off after hours on a Sunday and had a call on Monday to confirm that everything was fine and to give me the total invoice amount for my approval.
Cons: Inside window needed cleaning.
Pros: Car was brand new with only 6000 miles. Ready when we arrived. Simple and easy. Staff was very pleasant when discussing this with them. No issues so far.
Cons: Waiting for my gas charge to be refunded. We filled the car up before dropping it off. I called to make sure I was not being charged. I was charged and am now waiting to receive the gas credit. I am sure it will be taken care of.
Pros: Car was brand new with only 6000 miles. Beautiful, clean and comfortable. Had many options and made our trip amazing!!!
Pros: I like the fact that I.had a car for a few days. Car had a few scratches but comfortable.
Cons: I didn't like the fact that I had to.pay more than what reserve for, and I couldn't get the car for the days I reserve for. I was supposed to have for $208.00 from the September 22 to October 1,'and I end up paying $349.00 from 22 to the 30th only. I still have one more day here without a car Saturday 1rst. Thank you for allowing me to do complaint.
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Top tips for renting a car from Enterprise in West Springfield
- 25% of our users found rental cars from Enterprise in West Springfield for $47 or less
- Book your rental car from West Springfield in Enterprise at least 1 day before your trip in order to get a below-average price
- Economy rental cars from Enterprise in West Springfield are around 45% cheaper than other car types, on average