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The staff was kind and courteous. We made several requests which were responded to astonishingly quickly. Our room was beautifully decorated and was very well-suited to our needs. Our group was a teenage son and his parents, and the layout of our room kept us all comfortable. The room had the sleeping space separated from the sitting area by a partial wall, and the sitting area included a sectional sofa, a desk and a kitchenette area with a sink, microwave and refrigerator. The space allowed us to keep our own schedules without annoying each other or bumping into each other. The breakfast was very nice, very high quality. We would stay here again on our next visit. Although it's not in the downtown area, that's a small trade-off for a very reasonable price at a very fine hotel. The beds were softer than we like.
Every staff member we came in contact with was very friendly and helpful. Rooms were clean and comfortable although perhaps slightly smaller than I was expecting. We were on the top floor near the end of the hall which made our multi-night stay nice and quiet. We would stay there again. The entrance is hard to spot at first and since the hotelast is on a divided highway, if you miss it, it'seems a nuisance going past it to the next exit, going back the other way to the exit and then driving to it again.
Nice rooms, pool (a little small but not busy so it didn't matter for us) and whirlpool. Great hot breakfast. Close to highway. Excellent value for the price. If it cost as much as some other hotels in the area I wouldn't give it such a good review but for the price it's great. Clean too and we were able to check in a little early. Sofa bed mattress is quite uncomfortable, though they always are. I thought little shampoo bottles were usually standard but not included here - I found my own but I assume it's available on request. View is not great - highways on both sides and a grungy pond on the other.
The rooms are comfortable. This hotel is not equipped with a larger fridge and there are not some of the amenities you find in other extended stay hotels. The hot tub was broke and we were never told of that when we booked or upon check-in, it was a surprise. The elevators certificates were out of date so that made us uncomfortable. One by 2 years! The staff was friendly..the buffet in the morning is by far the best part of this hotel. They offer far more options than a typical hotel buffet. Would definatly stay here again the proce was right.
The rooms were incredibly spacious and comfortable with many interesting modern design elements. The complimentary breakfast buffet was great and the location was conveniently close to Boston. The staff were extremely helpful and friendly. Close to lots of stores, restaurants and other shopping needs. Busy section of Route 1 to get in and out of. It took us a while to safely get out during rush hour traffic. The hotel is close to a turnaround though so that's a plus.
Unfamiliar with the Boston/Logan Airport/Peabody area, I arrived at the airport and called the hotel -- asking if there was a "cheap" way to get there, not having a car. I was told a taxi cab was the only way to come if I was not driving myself. Through a little digging I eventually learned that there is indeed a bus service running about every 1/2 hour from the airport to Peabody (the Logan Express). Why the hotel clerk could not have known that, I can't imagine. That lack of local knowledge on the part of the hotel staff really upset me.
Staff was really friendly and the sheets were super soft. Our bed skirt had multiple rips in it hanging down, there was a hole in the lamp shade, our bathtub leaked onto the bathroom floor and the leather was peeling off the bed post. The whole floor we stayed on also wreaked of cigarettes.
Due to the free parking and location close to Boston is a good choice for to visit the city and sorroundings (Rockport,Salem...). Free wifi. Clean Only 1 computer for the whole hotel
The carpets had visible stains all over them. Other than that, I'd say the room was pretty clean and inviting. It was kind of a bummer when the carpets ruined the overall vibe of the room.
Excellent location! Wide range of restaurants and shops around. Very close to Boston.
Nothing Everything. Website states that hotel has easy access to the commuter rail into the city. This is incorrect. It is outside of the shuttles "travel zone" and when we inquired about getting to the terminal we were coldly told that we needed to take a cab that would cost $35-40 every trip. The staff was rude and not helpful at all. We were made to feel like an inconvenience whenever we inquired about using the hotel shuttle. Will never stay again.
It is located on a busy, business oriented highway. Nothing special about ambiance, but the rooms were clean, good size and beds were comfortable. Registration staff were efficient and pleasant. Just not the type of place that I would want to hang around. Good overnight and go type place.
Having my wedding there in August 2016
It was clean and comfortable. Listed online as having shuttle service to airport. It doesn't.
We really liked the location of the hotel. It was convenient to walk into Rockport, and it was convenient to drive into Gloucester. The staff was not helpful or apologetic. Our room was not clean when we got there (it looked ready, but then we found wrappers around the bed on the floor). Additionally, we were not able to use the water in our room for almost an entire day, because of plumbing work that was being done in the room next door. I asked to have a manager contact us, since he was not available when we were leaving, and he never called. Overall, very disappointing.
Pros: - Pretty standard hotel - Hot tub and pool were nice - Staff were accommodating - Rather quiet - Breakfast is fine - Location is nice Cons: - It's not the nicest hotel you could ever go to, but it's quaint and does the job sufficiently well - There are many families that come to this hotel, so if you're looking for anything different, this is not your place
Great room,great price loved that all the rooms were pet friendly swimming pool was beautiful and breakfast was delicious my dtg and I would definately stay again
Comfortable beds When we were packing up to leave we noticed a pair of kid's socks, not ours! Must have been under bed covers! Makes one wonder...
Beds were great. Price was great. Staff was perfect The breakfast was just bad! At the hotel rate you would expect more
rooms were clean, front desk was helpful Price is to high for area
I had stayed at the knights inn 5 years ago with my husband and kids. It was a great stay. When booking this trip with my daughter, I was a little worried because I had read some awful reviews. I don't know what they were talking about, our stay was just as good as the first time, if not better. It was clean,quiet,and the beds were more comfortable than our first stay. Breakfast was a selection of bagels,cereal,yogurt etc. And coffee is always available. I would definitely stay here again. For those who wrote the awful reviews ,I have no idea what you're talking about. Keep in mind this is not a big fancy hotel, it's a motel. The price is right ,staff is friendly, and rooms are clean. What more could you ask for?
Bed was very comfortable and the air conditioning worked really well. The staff was pleasant and very helpful. The blanket had not been changed since last visitor, we had to park in a different area than where our room was, and did not like the door that separated us from the room next door. It did not look secure.
The friendly staff ....the environment very quiet &peaceful. ..... The roads are bumpie cracked....only one key too a room..need washers &dryers...
Friendly staff Clean rooms Close to Boston and Salem Inexpensive Breakfast hours were a bit short Road noise
Very affordable, not too frilly. We just needed a place to sleep and this was perfect! It looked grungy from the outside
Location. Fitness room was OK, but limited
Clean, friendly staff, hampton is a chain that I have always found to be well worth the money we paid. Hot buffet breakfast makes it a very convient place to stay.
staff extremely friendly; good breakfast; comfortable; convenient
The staff, especailly the person who was working at the desk the night we arrived were all very helpful. Was a little difficult to get into and out of the hotel due to the placement on Highway 1.
Even the paid WiFi was spotty at best
Very quiet. Well maintained. Great breakfast !
It was very close to the centre of town
The continental breakfast was very convenient and excellent! Also the option of running a room air conditioner or opening the windows for fresh air. Our room was very comfortable and clean including a nice large bathroom.
It's old - Brings you back
The hotel was very homely nd welcoming. The situation could not have been bette it is so near to walk to all Salem tourist attractions The jaccussi beiing turned on in the room above ours at 11.45pm.
proximity to downton was unimpressed by the quality of furniture, layout, and comfort of the room
It was an interesting building in an interesting town. It was more like a bed and breakfast to me, which I loved, and reminded me of some of the old hotels I stayed in Europe. It was an older, historic building but not run-down at all.
The atmosphere - the room was comfortable although not air conditioned. Fortunately the evening was cool. I didn't realize that when I made the reservation. This wasn't the hotel's fought, but navigating to the inn was difficult. One way streets and roads that curved the "wrong direction" plus no signs made it very frustrating to get to.
Close to all historicle areas.
Great value. The room was very comfortable and spacious. The restaurant needs some work. Does not have a greeter and staff does poor job on responding to patrons waiting to be seated. The baretenders could care less about being there. Stayed 4 nights and could never get anyones attention to be seated to have dinner. Had dinner one night at the bar and the bartender acted like I was bothering her for drinks and ordering dinner.
The water park was the only part that was enjoyable. The lack of customer service , staff was very inconsiderate and very hard to get intouch with. They made you feel as if you where a bother.
Convenient to the event we were going to. Very small room.
Employees are nice the restaurant fell short of our expectations, on a Friday night there was virtually nothing to choose from and what we ordered was not good; although breakfast buffet was quite good. tiny bedroom with nightstand on only 1 side. location is far from shopping and restaurants. pathway to beach and beach itself were nice.
Location in Beverly, close in eateries, quiet place when we stayed there. It's definitely a gem. Down side is that the rooms are a bit small and it gets sold out on week ends for Weddings. According to the desk clerk they were sold out Fri, Sat 51 weeks in 2013, 2014 looks even more active.
Small hotel with prompt service Rooms are small.
Cleanliness, convenient location, friendly staff Small room size
The reservationist and concierge staff were AAA+++ The room is too small for two people. Room couldn't easily accomodate laying out our 2 suitcases - there was one stand and we used a chair for the other piece. Would expect more space for the room rate.
Room was clean. From the website we got the impression that this would be an interesting hotel in a nice environment. The hotel makes part of a conference centre but does not have real hotel facilities. Breakfast was for instance very basic, a cup of coffee and a muffin on a plate on your lap. In fact, you get a very basic room and that is it. The prices however, are far too high. We paid about $ 190 (including taxes) for one night. There are better and cheaper hotels in the area.
Room was very small. Front desk staff: 3 out of 4 of them were brainless. Residential back road location impossible without GPS. Overpriced for what it was.
The place was beautiful. Right near the beach. Only a short 15 minute drive to Salem. The hotel charged me for the same room three times. I confronted them and at first they apologized and admitted mistake, then after talking to the manager she said that they always do that and there was a sign at the front (which I didn't see) that's says they do that. It's been over a week and I've only been refunded once. Not twice. The rooms are small. The AC decides when it wants to work. Won't be going back.
Good location, great for Salem sightseeing - rooms can be a little dark but we got a room change for a higher floor
Clean, wel presented rooms. Ideally locaed for visiting Salem & the North Shore. Hotel gave US Government / Military discount on production of my British Army ID card
Close proximity to a lot of things needed small refrig for water Shower curtain in room had mold
It was in Gloucester, MA. That's the only positive. Since we arrived after their check in hours, we had to let ourselves in. The place has potential but is poorly maintained. It was dirty and downright creepy. Our king bed was made of two hard twin beds. There was no tv nor WiFi, as promised.
When asked, the staff made an excellent lunch recommendation. The Inn, proper, had a charming character. Some towels had holes and stains. Bedspread had a stain. AC was insufficient for the room. Breakfast was limited and poorly monitored for needed food levels and clean tables.
Good clean comfortable rooms. exhaust fan in the bathroom is too weak and breakfast room is too small.
This is really a 2 star charging 4 star prices. High price. Low end feel.
Is what greeted us as we opened the door to our room. Worn furniture, way-too-soft, saggy mattress and a barely pleasant desk clerk made the price for this room exorbitant, and out of character for all the other Marriott properties we've stayed at. We'll never stay here again, and would not recommend it to anyone.
We upgraded our room to one of the turret rooms, and were very glad we'd done so - it was lovely. The staff was helpful in recommending nearby restaurants for dinner (theirs was closed). The Wi-Fi connection was hit-or-miss in our room, but we were only there for one night, so it wasn't a big problem. Complimentary breakfast was continental; could have used a warm dish - even oatmeal would have been a nice addition.
The room was super comfortable, the refrigerator came in very handy, and the bathroom was beautiful! I enjoyed the lighting in the room being rather soft than in-your-face bright, I loved my stay in your hotel. N/A
I liked the bed and how comfortable it was. The hotel was clean. I didn't like that every morning around 8:00 I would be awaken by the loud talking of the housekeeping staff. It was as if they congregated around our room and were yelling towards the door. It was horrible!
The cafe was excellent and very convenient. So nice to sit on the sofa and watch football. We love Starbucks coffee! Also, we had forgotten some things, and the staff provided them for us. They were also quick to send housekeeping to our room when needed. The hotel was quiet, and there is a mall across the street. Great stay!
An antique filled bed and breakfast. Lovely setting on the water. Friendly staff. Nice outdoor pool. Fabulous made to order breakfast in a lovely sun room overlooking the sea. Close to Rockport center and a short drive to some great beaches. It didn't bother us at all but people should be aware there is no elevator. This is an older historic home.
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Great room, comfortable bed, good shower, plenty of hot water. Great view, great location, minutes from town.I couldn't find anything to complain about Nothing
A real surprise in all areas- nice room, beautiful view, excellent inn keeper and nice grounds. Close to the heart of Rockport and although a ride to town it was worth the short drive in exchange for the beautiful location. Not really
The proximity to the waterfront, the delicious breakfast, and the hospitable staff. Hotel Employee went above and beyond to assure that we had a comfortable stay, and guided us to great excursions nearby. Nothing to report