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The location was great, and the The beds were uncomfortable and hard.
Located 7-minute walk from the beach, very calm and with spacious and confortable rooms. Hotel staff very helpful
The vila itself was very well presented, celan and well equipped. The vila castelo facility is well located and equipped. The pool is nice and clean with good facilities. Poolside meals and snack were reasonably priced.
The peace and quiet We didn't have a telephone in the house.
the apartment was lovely and we enjoyed coming home each evening
very friendly staff, big house, near beach not enough toilet paper
Very quiet & family orientated, closeness of beaches, lovely town. Dvd was faulty & took several days to be replaced & a deposit & charge for using safe. Tv channels mostly Portuguese!
Nice peaceful place and friendly staff - also a very good welcome pack on arrival. Having to buy our own toilet paper!! There was one in the toilet on arrival but it was never replenished. Also, the maids only came once during the week to change linen and towels, we emptied our own buckets etc., The apartments would not be suitable to elderly or infirm as it situated in a very hilly area.
Situated in a lovely unspoiled village. Very comfortable well equipped accommodation close to both the beach and the town. Good inexpensive restaurants nearby. Two bedrooms but on different floors and connected by a spiral staircase which was dangerous for young children.
Very pleasant greeting at reception.The excelllent quality of the room.
The room and the view was fantastic yes we did not have an iron in the room:)
The breakfast. The quality of the bed The room was awful in terms of decoration (clearly not suitable for a 4 star hotel). The air conditioned didn't work properly. The water pressure was low.
The hotel is situated in the centre of praia da rocha and is 500m from one of the finest beaches in europe. Only down side the beds are single 2 single beds pushed together to make a double.
Lovely Hotel, spotlessly clean, with good friendly staff. There is an excellent spa and the location which is practically on the beach is an ideal spot for sunbathing or walking because of the boardwalk which is the full length of the beach. There was nothing that I didn't like.
Location is excellent Hotel Staff could have been a little bit friendly especially on front desk.When we arrived at front desk our small child got very sick & the Staff on reception did not do anything to help or assist.Not very customer friendly. Staff in breakfast room were a bit better & the staff in the Jupiter Spa were very polite & friendly.
Cleansiness, centrally located, close to beach, great sea view, room size. Small pool, poor quality breakfast, unfriendly staff, hidden costs- i.e. no iron resulting in having to pay for laundry.
The convenience to all the shops and the closeness to the motorway Very poor equipment in the gymnasium and the fact you had to pay to use the spa facilities.
Central location, 5 star service, as my wife is a wheelchair user the manager had upgraded us to a larger room with full sea view, reserved us a private parking space and without any prompting left us a complimentary basket of friut for my birthday. Disabled facilities not very good, no rooms with a walk in shower
The staff were extremely helpful
The view from the hotel is fantasric, great prices for food, in and around the hotel It was a bit old fashioned
Location the hotel in its self was ok the room was shocking
the hotel is in the heart of the resort with easy access to all facilities
Reception Staff could br friendlier
As I was holidaying on my own I felt very safe and the staff were very helpful. I didn't have a balcony. I would book sea view next time.
Good breakfast, nice room, Nice staff, good outdoor area, nice terrace with bar just inside the door. They had a very poor wifi system, it didn`t work in my room, I needed to sit in the lobby with my laptop. This is a 5 star hotel? And of course it should work in the rooms as well.
Close to the beach.Comfort and staff so friendly.
I enjoyed my stay at the hotel due to the location and standard of the hotel
The see view.
The pool was warm and clean. Not up to 5 star standard. Breakfast very poor for vegitarians. Hotel and Casino look tired and need updating.
A brand new Hotel with great design ans style in the centre of Praia da Rocha in Portimao right on the beach with private parking..I advise staying in the junior suites, just perfect. Nothing,
Modern well furnished room. Good breakfast selection Noise overnight from street as room was on ground floor. Pool small and as in basement had no outlook Hadn't booked car park and there is no parking adjacent to hotel
Proximity to the beach was good and rooms were big and comfortable, bathroom well equipped. Some of the female staff at reception were a bit rude - some customer service skills would be of benefit to them
Perfect location , the strip that it is on is fantastic for restaurants and shops. The views are beautiful. The pool does not get much sun and No Wifi at present.
Excellent location of the hotel, very kind staff, new equipment of the facilities, very clean facilities... Great location for visiting several beaches in Algarve! Breakfast should be improved (poor selection).
great friendly service. excellent clean modern contemporary decor. locatino is awesome. not the hotels fault but the music from the hotel across the road was very annoying.
great variety for the breakfast, lift very quick,very clean and bright, staff very helpful, reasonable priced. room for three using bed sofa there was very little space for coffee table
everything: exelent location, staff, room facilities, plenty of space, pacefull atmosphre, good internet acess, room designe.
Lovely hotel,modern and very clean. It is ideally located beside beach and in close proximity to shops restaurants and bars. I would definitely recommend Rocha Hotel Apartamento to family and friends. The buffet breakfast provided a wide variety of breakfast dishes - the only criticism I would have is that the hot food section was by no means warm let alone hot!!
Great location. Free internet. Very helpful staff. Missing wifi
Wonderful resort, very luxurious.
the view to ocean and the wonderful room nothing, all o.k.
new and beautifully appointed Heating hard to understand . It would have been nice if there had been some tea/coffee sachets available and some detergent for the dishwasher
Service and comfort. Good breakfast. Location too far from the beach. Rental car required.
I loved the quality and design/layout of the apartment and resort itself and could easily have moved in and stayed there!!! The staff were delightful too. I would have liked more equipment in the gym - a cross trainer, would be good.
Everything was of an excellent standard. A great place for families.
The quietness We are sure it will be nice but it was so deserted it was like being on a desert island.
The Monte Santo resort had only been open for one week prior to our visit so was still experiencing "start up" issues. However, this in no way spoilt our enjoyment of the holiday. Staff were very accommodating and informative. Service under the circumstances was excellent.
The resort itself was lovely. The apartments and poolside were well kept and beautiful. Our fridge, iron and central control system did not work
Dining in the resort was excellent. The indoor and outdoor pools were also very enjoyable. Nothing
the two bedrooned suite was spacious andvery quiet pool was being mended spa dirty however gave us free half board while pol out of action.
Room was excellent. Location quiet but accessible. Front desk staff were not great and when asked to recommend a restaurant, unhelpful. All other service staff were excellent.
It has a lovely position facing due south so that the one is in full sun every day. The spa, with gym, indoor swimming pool, jacuzzi, sauna, steam room, 4 different hot & cold shower jets (tropical, side, rain & mist) and a relaxing water bed room was the best that we encountered. Accommodation, food and service were superb. All in all a great relaxing holiday and the added bonus of lovely weather in mid November. One cannot stay there without a car and there is a nasty 2km drive on a windy single track road down to the hotel. It could be a bit hairy as there were a few sharp bends and occasionally a herd of goats to negotiate! However once one arrived it was wonderful.
We enjoyed the quiet, the landscape, and the little cove beach, also the availability of good places to eat. breakfast was good, but dinner was not.
The rooms were great, facilities fantastic as was the location The restaurant was very poor and expensive, we complained and noone seemed to care. They also need to at least rent plates, cups, kettle, etc in the kitchen as what is the point of having one if it is empty?
Great location on top of the cliffs. Quiet setting. The kitchen was void of any equipment upon arrival. We had to ask for every knife, spoon, plate etc. The lighting in the apartment especially in the living room is poor.
Beautiful location with access to lovely beach.Remote enough to feel away from the raz a matazz.Massage was super. The food was less than ordinary at extraordinary price
the location is great, the area is very quiet, close to the sea.The staff is very nice and friendly. the rooms are 5 stars standard The pool is too cold, should be heated, also the jacuzzi is not warn enough.The food at the restaurant is awful and overpriced. the breakfast is ok.
Restaurant food at lunch and dinner was poor and very over priced.
Beautiful Views No
Location excellent, the staff were more than helpful. The rooms have a small kitchenette and are ideal for making snacks. The complex is large built around a marina, the restaurant and bar facilities are in the central area quite a walk from some of the outer situated rooms
Really nice hotel out of season (end of October). Down by the Marina front, with a close walk to the beach and lots of shops/resteraunts & the Praia Da Rocha strip. Its also not too far from the town of Portimao (15 minute walk). Marina was filled with boats but even on the windiest of days, you couldnt hear the rigging (thank god). Would defo go back and utilise some of the hotels many facilities. 2 Beds pushed togther to make one bed??? Just invest in some double beds, 2 singles pushed togther is rubbish
Just everything. A Great Stay. I am not that spoiled.
Comfortable apartment with a good restaurant attached. The view of the Marina was a bonus.
Excellent roomy accomodation for discount price. Worn towels (but clean!)
Proximity to the beach. Swimming pool on site. Very good breakfast Overly expensive restaurant on site. We asked for a room for 4 people and the bed for the third and fourth persons was really uncomfortable.
Close to the beach.Friendly staff. Friendly staff.Good breakfast collection. Should tell about private pickup from Faro for guests when booking is made. Breakfast should start at 7 AM.
Location,breakfast,cleanliness,tranquility,facilities and staff.
It would be better if the bedroom was separate to the rest of the room instead of like a studio .. i thought i was getting a junior suite
The location right next to the beach at Praia da Rocha is superb. The bathroom was showing signs of age, as there was mould around the bath and in the grout in the tiles
Bad service; Dificult to find a place in swimming pool
Quite a peaceful place to stay - it was very quiet there when we arrived but got busier as the week went on. Lovely clean rooms and the whole hotel had a luxury feel to it, and it felt high quality. Lovely peaceful location in the countryside but easy to get to local towns and beaches. The hotel felt a bit soulless at times, partly because it was so quiet. It felt like there should be more going on or more things organised but there was little information about what the hotel offered (no general guide in your room, for example).The service was laid back, which was good, and most people were friendly and helpful but it lacked 5 Star attentiveness that we've experienced in other resorts of this calibre. It's like 5 Star but you're left to your own devices, so if that's what you're after it's great.
Beautifully appointmented and definitely a 5 star feel, food was fantastic, the staff were very helpful and friendly, the place had a very relaxing feel, and the kids loved it. It was perfect for us location wise also. No wireless internet, it wasn't working, and I had to use the hotels computer behind the reception desk. Which was great of the staff, who were very helpful, but I do feel provsion should be made for a computer for guests to use in a private area, or even better the wireless should be repaired.
The staff were lovely and extremely helpful. Our apartment was beautiful and very spacious. The pool and gym facilities were excellent as was the spa. Would definitely return there. There should be a shuttle bus available to bring people into Carvoeiro. The cost of taxis certainly added up after a week. While the apartment was cleaned daily nobody wiped the surfaces and we had to ask several times for dishwasher tablets.
Very little staff, certainly not enough to satisfy the amount of guests, not 5 star service quality
Calm and nice place for relaxing. Wonderful staff. The restaurant and the snack-bar were very poor. Dry meat and bad cooking. It´s a shame that this very nice hotel can´t serve good food. They did know how to charge you for the food, but cook it... No!
The location; values for money; spa & health club facilities Only missing the Turkish bath for the spa facilities.
Hotel apartment was of excellent standard, clean, regularly serviced and very comfortable. Pool area divided into three sections - one suitable for younger children and two others for adults and older children. Not all the facilities where open, for example coffee bar at the reception did not open (even though we visted at a peak holiday period). Mini market available on site however not adequately stocked. Entertainment only two nights per week.
Very family orientated but quiet, exactly what we were looking for, very comfortable & modern facilities in a lovely location - we will return No toddler play area and the snack bar service can be very slow
The pools were lovely, the apartments spacious and clean and it was a lovely quiet location Lack of a choice of places to eat in the evening, no room service. View from the apartment
The hotel was clean and the rooms were well maintained . the pool area was safe for children . The pool area could be improved by regular maintenance and the additional bedding was not comfortable . the quality of food was poor , we booked for 2 adults and 2 children but the room was too small for 4 and we incurred an additional charge for our second child .
Modern, spacious apartment, good sized pool area with nice facilities. Service at the poolsise snack bar was a bit slow
The pool was very nice, particularly good for kids because of the baby pool and the beach entry feature. They had activities supplied for kids at the pool which was nice for my young son. The rooms were clean and modern, although the layout of our room wasn't the best. They cleaned the room daily. The minimarket provided some basic foods which helped us avoid having to go far away for food. Relatively close to city centre of Ferragudo. Some nice views to the river. We didn't use the skyline bar, but it appeared to be a nice feature. The restaurant food wasn't very good, it was acceptable, but I wouldn't recommend it. Decent access to Portimao and other locations, but you definitely need a car. Very nice resort - not excellent.
We were put in a north facing apartment so never got any sun on the balcony. This was despite there being a low occupancy when we visited in April
Swiming pool and garden. If you are not a golf player, this is not a hotel to stay in. It is far from anywhere I.E. Alvor and Lagos. Rooms are average for 5 star hotels. No beach nearby. Their private beach is not good for swimming: too cold.
Great setting; fantastic golf; hotel with a lot of charm and personality; casual but professional lunch at the Cotton Club and a marvellous wine tasting dinner at the Grill restaurant on Nov 12! A fantastic experience. Need to rent a car if you want to escape
The swimming pool area is great! The staff at reception was not nice. And the rooms need to be renewed.
The beds were incredibly comfortable! We had booked a wine/pairing dinner hence decided to stay overnight. It was a nice event but we were both ill that night and the next day. At first we thought we'd had too much wine (a few glasses but I don't think more than anyone else at dinner). We mentioned at checkout feeling a bit rough but we still had mild food poisoning type symptoms the rest of the day and realised it was in fact 'in the stomach' and not a hangover! It was difficult to know what to do but we thought the chef ought to know in case it was bad seafood ? so we reported it to the hotel front desk later on 13th but she wasn't very helpful. It's not a complaint as we didn't ask her to do anything only to tell the chef and to be aware others might report symptoms.
Wen I arrive, the room that was reserved to me was very poor ( a two stars hotel dont have a room like that ). I made a complain and they change the room. But I think a 5 Stars Hotel can put a guess in a room like that, and if we go to a Hotel like this one, we never think that we must have to discuss the quality of a room
Five star atmosphere, lovely food. Good shuttle bus to the beach
The standard of housekeeping was very poor. Room not made up some days until late evening despite several calls to reception. Only on last day was this satisfactory.
Superb surrondings, very charming hotel with tasteful decoration. Huge swimming pool. Very efficient service. And a super plus, fresh toals and private chaise-longs on the nearst beach. We just loved our stay. No free Wi-Fi; but that forced us to disconnect more :-)
I have been visiting Penina for over 30 years now - it is truly a special place. The setting is spectacular, with immaculate golf courses, and beautiful garden areas. Facilites are superb and the staff are charming. With fewer than 200 rooms, the hotel never feels crowded. Highly recommended.
staff helpful and friendly / hotel grounds were superb / drinks were extremely expensive
The Garden,bathrooms very clean, nice linnens, entertainment, breakfast.
The beach, the breakfast and the friendly staff Pillows were not very comfortable and the TV had poor reception.
Fantastic location, staff very professional and extremely kind and a very good breakfast no slippers included in the room
The weather was amazing every day. The staff we very helpful. The hotel was close to a town which provided more options for food and drink. The guests were not the most friendly. Everyone kept to themselves. Did not like the idea of people reserving sunbeds by just placing a towel on it early in the morning and then not showing up until the middle of the afternoon. Very selfish.
The view was wonderful. staff gets annoyed if people want to contact other people staying at your sister hotels. Not clear on what is included with room.
The rooms have a lot of space. You can have breakfast and dinner outside with view on the swimming pool and the sea. The rooms were very good constructed - they stay cool during the day (even without a need to use the airconditioning). Only the hotel management, the staff at the reception and the higher staff in the restaurant understand English or French (few). The other staff (cleaning, restaurant, ...) only speaks Portugese. Some of the staff in the restaurant for breakfast isn't professional (for example the preparation of eggs). The swimming hasn't got a good water circulation system. The prices of consumation at the pool are too high (> 3 EUR for a bottle of mineral wather). Due to the fact that the hotel is situated in a beautiful green area, you need to walk a long time before you find a shop or supermarket. When you compare the hotel with other beach destionations like Gran Canaria for exemple, a lot of luxury in the hotel is rather common on other destinations or has a better price/quality (the Portugese Algarve region is in general expensive). The hotel is also used on one way or another for the selling of time sharing products.
We liked the location and the position of the hotel above the best under developed beach on the Algarve and the ability to acess the beach easily. The gymnasium facility was very basic and dated for a hotel of this star rating. It needs to be updated urgently.
Great hotel, wonderful location and beach. Very relaxing.. Towels changed every morning and evening.. Nothing at all..
The location is fantastic at the most interesting end of the Tres Irmaos Beach and surrounded by some great restaurant options. Loved the options to partake in free classes run by the hotel and using the spa. Breakfast was a particular highlight of our stay.
I enjoyed easy access to the pool area. The views of the sea. The warm reception in the dining room for dinner and breakfast. The hotel enviornment felt very safe. Noise permeating from early morning risers as the wheels of suitacases could be heard. The piano for breakfast broke the peace of the morning. I would have liked a receipt for my food and drink also for my records. The airconditioning was not very efficient. The shower in my room was dissapointing and the shower curtain allowed the water to wet the floor. T.V reception was not great. I don't agree with it's five star rating, perhaps four.
Location It is definitely not a 5 star hotel but certainly charges 5 star prices. As a minimum in a 5 star hotel you expect a porter to collect your bags from the car. this never happened upon arrival or departure from the hotel. Also a 5 star hotel should be offering refreshments around the pool to guests, not have them have to go to the main bar and wait to be served.
We stayed in September 2010 when the hotel was new and some facilities were not available. The accommodation was excellent and very spacious. The pool was lovely and there were always plenty of sunbeds available. The food at breakfast was good though sometimes slo in being replenished Although the food at breakfast was good and the staff were very nice service was very eratic.There were lots of staff milling around at times but they were very disorganised and sometimes there would be a long wait for tables to be cleared of food trays to be filled. The hot water in the villas was provided by a hot water tank and if all four of us tried to shower one after the other the hot water would run out.
The accommodation was new and much larger than usually found. The accommodation is in self catering villas. The spa treatments were too expensive to make use of.
The location was good and the layout excellent. The apartment was more than we had expected from the web site information. We were disappointed with the second evening meal we had at the restaurant and it was not up to the standard of the one we had earlier in the week.
Beautiful location and setting. a very nice resort. Staff are very friendly and extremely helpful. Superb breakfast buffet, good restaurant, lovely pool, suites very comfortable Breakfast times could be extended - this might help with seating difficulties. Definitely need more sun umbrellas as it gets very hot.
The quality and the price (77 euros per night). your normal prices seem extravagant
top rated hotel in every aspect, simply wonderful.You must come with a car though, otherwise you need taxi to/from hotel to town or back. none whatsoever - all was perfect.
The breakfast was great with a wide selection of choices and the apartments were beautiful, fully equipped.
the hotel was busy but it was still a nice quite place to relax and take it easy, and the view from the bar is fantastic. the hotel rooms could do with a bit of a makeover and for what you pay to stay there i don't think you should have to pay for the safe in your room.
Proximity to Carvoiero. Relaxed atmospher. Nothing to dislike.
This is a very nice place, excellent location for beaches, shops, restaurants etc. The staff are super friendly and always anxious to please.
Everything was delightful. Scenery magnificent. Nice walking trail, beautiful pool. Facility offered extras if wanted like ping pong table, video games.
The location is excellent, so easy to walk to all the restaurants and bars. The food and drink in the hotel were very resaonably priced. There was loads of space round the pool and even though the hotel was very full I had no trouble getting a sun lounger. Definitely going back for another weekend! The bathroom was in need of a refit but this did not affect my stay.
Sea views; swimming pool; reception and resteraunt staff No, could not fault it
Everything was on pointe... I enjoyed my stay there.. definitely will choose this hotel again... thanks for the great experience. The location, view was excellent, was a clean hotel, very helpful stuff. Thanks to Helena for booking my ticket...
Location is outstanding, particularly as we had a sea view. Very relaxing atmosphere aimed at the maturer holiday maker or those seeking a bit of peace and quiet or with families who are well behaved...
The weather,beaches, local restaurants. Rooms slightly outdated, entertainment likewise.
comfort and friendliness no
friendleness of staff efficency of service
view was great location to town good refrigerator in room although the temperature was too high view from bar was extraordinary slow check in didn,t get set aside group room rate OK room view no lock in safe kleenex empty several days slow!! service in restaurant low quality food horrible bed and worse pillows front of bath tub was fiber board charged for ice very poor lighting in room air conditioning never got to set temperature even after being on 24 hours
friendly ,efficient helpful staff. Great location beautiful views clean, spacious rooms delicious breakfast No kleenex in rooms
The position of the hotel is excellent, we loved the garden area, the room was cleaned to a good standard and the breackfast offered a good daily choice. Our only complant is the people who reserve sunbeds by leaving their things on them then going away. This is unfair to people who want to stay in the grounds. something should be done to bring this to the notice of guests using the hotel.
Located on the beach, nice and calm at the and of the season. Original style. Wooden floors make some noice above your head.
we cut our stay short. the food was inedible and we will be seeking a refund.
The first room given to me was a bad one. No Balcony but 2 small windows that didn't open at all instead. After my claim, the presented room has the publicized characteristic announced in the site.
Beautiful interior and excellent location. Rooms spacious and comfortable. Breakfast also good.
the location and views of resort nothing
Location is great, great views. No food options in the hotel during the day.
location,and size of room no english breakfast available,
spacious room with cooking facilities lack of choices in the breakfast menu.
very close to the main strip a little dated
Great location, half a block from the beach, restaurants and grocery store. We were first given a room on the 3rd floor but asked for a higher floor and ended up with a 24th floor ocean view......fantastic view. Directions could have been better and beds were very hard.
The location is excellent, very close to the beach. Unfortunately, we stayed on the 4th floor, and the view wasn't spectacular. The apartment was clean and was big enough, only that didn't have any pot or pan, so basicly either you buy them or you don't cook, also the beds were quite uncomfortable. The pool is nice facility. In any case, I think it is quite expensive to pay 100€ so not good value for money, besides I had to pay all my stay at arrival, even before seeing the appartment first.
location they offer appartment for 3 people but beds were awfull
The apartment's location was great, clean and up to date. Easy to find, very close to the beach a local shops. In suite laundry and kitchen were great for the few days we were there. Great value. Suite was easily big enough for 4 people. The hot water tank was quite small, and we could barely get two reasonable showers on a single tank. Not a big deal, but the pool was not yet cleaned for the season.
we were central to everything and it was so quiet
location excellent staff very friendly accomadation very clean close to beach highly reccommended very noisy fridge in our room 2607 kept me awake most nights it was reported clean towels should be available every day
Fantastic location and cleanliness of the building and our room which was sea view on the 23rd floor with balcony. There was no phone in the room. had to go all the way down to the reception from 23rd floor to answer phone late night.
The sea view. The beds were more suitable for children. A full size single would be a bit more comfortable,especially if staying 1 or 2 weeks.
It was our 1st time in this hotel and we were given the room asked during the booking. The room had a stunning view of the beach and the hotel is very close to it. The apartment itself is well equipped and that's very good for people (like us) that want to cook something nice themselves, instead of going out for lunch / dinners all the time. Overall the experience was good and we would return again for sure, if staying around this area. A couple of things in the snag list. :) There wasn't washing liquid in the kitchen. This is not very nice for people staying just for a few days, as if we go in the supermarket, such liquid comes in in big bottles only and it doesn't make sense to buy it. I think this is in the interest of the hotel as well. We wanted to keep things tidy (mainly when leaving), but there's no way to wash pans, cutlery, etc... without a small sponge and some soap. Another issue was the bed, as it was pretty noisy, but it wasn't uncomfortable.