Flat Rock Hotels

The lobby was very nice and the staff was very friendly. Our room smelled like stale cigarette smoke. Burn marks on carpet. The upholstered chair had a slash in it, and there were large cobb webs in the corner.

It was clean and there was a fireplace in our room. Water mill entrance scenery pretty. Extremely dated. Walls very thin. The chairs were horrible(sank almost to the floor when we sat in them). Curtains didn't cover the windows and some of the blinds were broke. Front porch deck needed repair work. Winding roads with very little signs.

Location I paid for my vehicle to be parked on property until I returned from my short trip. Upon my return, I called the hotel for my pick up, I was told someone would be in the shuttle on the way to get me in minutes. Twenty minutes later, NO ONE has shown up. I WALKED FROM THE AIRPORT TO THE HOTEL, not one time during my walk did I see a Clarion shuttle pass me. I walked into the lobby and asked them what was going on around there. I told them what happened and the response I got from the ASSISTANT GENERAL MANAGER was "You only called once?!" HUH??!!! Should I have to call more than once when they are all standing around doing nothing!!!?? NEVER AGAIN!!!

Nothing Rate for value of facility

Hosts were very amiable. Great breakfast. Room not comfortable. Too small for even one person. AC did not work for me although host said it was working. I spent just one night but had no problem getting a refund for 2nd night.

The breakfast was delicious!! Our room was not the best. Bed was old and the room furnishings were not in keeping with the rest of the place.