Flat Rock Hotels

Good size rooms.

This was the loudest hotel I've ever stayed in. The doors slam very loudly and this began at 6:30 a.m. We could also hear the floor above us creaking every time the people walked around.

Nothing!!

Do not stay here, I came here for work for one night check in room was dirty , left over food from past guest was in the room , so I call front desh to let them know , but what they told me is they can't give discount ,

All staff members were very helpful.

It was clean and there was a fireplace in our room. Water mill entrance scenery pretty.

Extremely dated. Walls very thin. The chairs were horrible(sank almost to the floor when we sat in them). Curtains didn't cover the windows and some of the blinds were broke. Front porch deck needed repair work. Winding roads with very little signs.

Staff was friendly. Place was clean. Great location. Great price

The lobby was very nice and the staff was very friendly.

Our room smelled like stale cigarette smoke. Burn marks on carpet. The upholstered chair had a slash in it, and there were large cobb webs in the corner.

Clean rooms & pool

Parking can cause you a issue after dark.

This was an emergency stop due to car trouble on vacation. Rest of Hendersonville sold out due to holiday weekend. This was literally the last room we could find and paid 3 what it was worth.

Was dirty. Lazy housekeeping. Found ants and public hair in sheets. No elevator (hard to take a family and luggage upstairs

Very quite and breakfast was really good and fresh. The ladies that worked the breakfast were very helpful and polite.

At check in when we arrived it took both clerks at the front desk 10 mins to acknowledge the line that was filling up. They both seemed occupied with one couple that was at the desk. They were a little slow as malasses in assisting. Almost like it was a bother that there were customers. My check in papers said the room would be ready at 2:00pm and the clerk didn't look at me stated my room wasn't ready check in is at 3. Meanwhile it was 2:52pm. Other than the first 20 mins. It was good for the price I payed

Everyone who was employed at the hotel was very polite and friendly. The personnel at the desk was MOST helpful numerous times when we asked for a first floor room, directions as to where to reach our destination and even extending our check-out time.

No, nothing to complain about!

Good location

close to exit 40/airport

Bathroom was disgusting! Looked like a crack house bathroom! sink broke, tv remote didn't work, tv only got 4 channels, alarm clock broke, room phone broke, power went out for an hour, wi-fi not working Never, never, never stay here!! RUN!!

It was a room with a comfortable bed.

The promised internet was weak when it worked at all. The breakfast was terrible - cereal and store bought waffles. The microwave in our room did not work well (the plate would not turn. The coffee in the lobby looked and tasted like weak tea.

Room was very nice. Staff maintains it's well. Staff was very nice and well dressed and spoken desk clerk. You could tell they cared about their job and guest.

Trash can was overflowing out front of lobby door. Hotel it self was very clean, parking lot too with that one exception.

no

convenient to airport. 24-hour shuttle service. 2-week free parking.

I checked in after hours and everything was where it was supposed to be and it was simple and went smoothly. The lodge is really beautiful, but still comfortable and welcoming. I love that tea, soda and water are available at all times and snacks out in the evening. Breakfast at the lodge is something to look forward to. The owners and staff were welcoming and friendly. Seeing the lodge decorated for Christmas was just lovely! I will definitely return as soon as possible.

Nothing

Rate for value of facility

Staff was awesome. Breakfast was decent. Beds was comfy and quiet

Everywhere had to walk up and down steps no elevators. Very noisy . was woke up at 12am loudness in hallways . quality of hotel needs upgrade for the price.

Star ratings are difficult to assign using your app on my Nexus5 cell phone. Touch screen difficult to assign specific number of stars!!!

Location was good

Older facility. Smoke odor in room

The night manager was as kind as she could be. She made me feel welcome as I was tired after driving 7.5 hours. She welcomed my 16 month old German Shepherd puppy and suggested where I could get food, as I arrived after 7 :30 PM.

No.

This was the most amazing place I've ever stayed! And that includes Europe!Hotel Employees were the perfect hosts. You felt truly like guests in their home. I didn't want to leave!

There was NOTHING I didn't like

Decor, comfort, quiet, attention to every detail a guest would want.

Room was fine for overnight stay as household was moved. Air was on and functioning versus other places leaving it off in empty rooms.

They called as I arrived 15 minutes after booking as they don't rent to local persons without a reason. Seemed odd as many local parents may want to escape or have family in for a short visit.

The breakfast was delicious!!

Our room was not the best. Bed was old and the room furnishings were not in keeping with the rest of the place.

Very friendly staff. Comfortable rooms. Great breakfast. Wine and cheese every evening.

The plumbing and footsteps of guests are loud.

I liked that the hotel had hardwood floors, which is better than carpet.

There were hairs in the bathroom sick and in the bath tub

Dog friendly, Clean, Friendly staff, Basic breakfast (oatmeal, OJ, hot tea...)

No receptacle for owners to pick up after their pets. Next to the walk area there was an unseemly line of dog bags stacked against the building. Why is there not a trash can? Encourage people to pick up after their pets and improve the atmosphere for those staying.

Staff, location.

Spider, short beds

The owner was friendly and helpful.