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The lobby was very nice and the staff was very friendly. Our room smelled like stale cigarette smoke. Burn marks on carpet. The upholstered chair had a slash in it, and there were large cobb webs in the corner.
Staff was friendly. Place was clean. Great location. Great price
This property is conveniently located just off the interstate near Hendersonville, Flat Rock Playhouse, Carl Sandburg home...not terribly far from Ashville. In other words it is in a lovely location. The staff are delightful and made the stay most enjoyable. It truly is a pleasant place to stay without having to overspend. While our room was clean and had a nice décor, the "bathroom basket" only had a shampoo..no conditioner, etc. Also, was disappointed no pool or exercise room.
king bed room with extra pull out couch, two tvs frig and micro .. staff was great had a great stay will use them again...
About on a par with some of the less expensive national chains - Clean, functional, no frills. I was in it for less than 12 hours. Included breakfast limited but ok. Lighting in room was harsh and glaring. Only one inconveniently located electrical outlet made phone charging awkward. Shower a bit difficult to operate. Tap water tasted and smelled of chlorine but this may not be hotel's fault.
Location. Staff atmosphere. Breakfast
Staff were welcoming and friendly and the room was spacious comfortable and very clean. The atmosphere was quiet and family oriented
Very pretty area, nice outward appearance. Nice grounds, some thoughtful appointments. Some maintenance issues, 'the little things' were off. Everything was fine, but the 'lodge' part was more decoration.
This was a great place to stay with clean, well appointed suites. The grounds are well kept and reminiscent of a mountain getaway. The staff were all very friendly and helpful. I would say this was an excellent value and we enjoyed our stay. This is trifling, but I wish there were napkins or paper towels in the kitchen.
The only thing I didn't like was there wasn't ventilation in the bathroom. Besides that, beautiful place, and great staff!
The breakfast wasn't edible.
All staff members were very helpful.
It was clean and there was a fireplace in our room. Water mill entrance scenery pretty. Extremely dated. Walls very thin. The chairs were horrible(sank almost to the floor when we sat in them). Curtains didn't cover the windows and some of the blinds were broke. Front porch deck needed repair work. Winding roads with very little signs.
We have been going to HLI since the 1980's. We always stay in one of the cabins with easy parking and convenient location. The BEST is the included breakfast. Season's is an excellent restaurant and breakfast is not-to-be-missed. No
There were many activities to do on the grounds. There were a few ants in the cabin, but it could be expected when in a wooded area.
Best meal we have had in years at Seasons!
Room had character. Wood floors, ceilings, walls, etc It was advertised as having senic mountain views. The only view we had was pine trees. Not a single mountain view anywhere.
Room was fine for overnight stay as household was moved. Air was on and functioning versus other places leaving it off in empty rooms. They called as I arrived 15 minutes after booking as they don't rent to local persons without a reason. Seemed odd as many local parents may want to escape or have family in for a short visit.
Location I paid for my vehicle to be parked on property until I returned from my short trip. Upon my return, I called the hotel for my pick up, I was told someone would be in the shuttle on the way to get me in minutes. Twenty minutes later, NO ONE has shown up. I WALKED FROM THE AIRPORT TO THE HOTEL, not one time during my walk did I see a Clarion shuttle pass me. I walked into the lobby and asked them what was going on around there. I told them what happened and the response I got from the ASSISTANT GENERAL MANAGER was "You only called once?!" HUH??!!! Should I have to call more than once when they are all standing around doing nothing!!!?? NEVER AGAIN!!!
Nothing Rate for value of facility
Staff was awesome. Breakfast was decent. Beds was comfy and quiet Everywhere had to walk up and down steps no elevators. Very noisy . was woke up at 12am loudness in hallways . quality of hotel needs upgrade for the price.
Very quite and breakfast was really good and fresh. The ladies that worked the breakfast were very helpful and polite. At check in when we arrived it took both clerks at the front desk 10 mins to acknowledge the line that was filling up. They both seemed occupied with one couple that was at the desk. They were a little slow as malasses in assisting. Almost like it was a bother that there were customers. My check in papers said the room would be ready at 2:00pm and the clerk didn't look at me stated my room wasn't ready check in is at 3. Meanwhile it was 2:52pm. Other than the first 20 mins. It was good for the price I payed
Room was very nice. Staff maintains it's well. Staff was very nice and well dressed and spoken desk clerk. You could tell they cared about their job and guest. Trash can was overflowing out front of lobby door. Hotel it self was very clean, parking lot too with that one exception.
Clean, quiet and convenient. Breakfast was just okay, not good, just okay..
Very friendly staff. Comfortable rooms. Great breakfast. Wine and cheese every evening. The plumbing and footsteps of guests are loud.
Hosts were very amiable. Great breakfast. Room not comfortable. Too small for even one person. AC did not work for me although host said it was working. I spent just one night but had no problem getting a refund for 2nd night.
They treat their guests very well. Free refreshments/great breakfast. Rooms were very quaint/nice. Because it was an older building, it did get a little bit hot. Our bed broke and they moved us to another room where AC was not working, but they moved us back to our original room after they fixed the bed that afternoon.
The breakfast was delicious!! Our room was not the best. Bed was old and the room furnishings were not in keeping with the rest of the place.
The room was clean and the staff was really nice anything i needed they got it and helped with directions overall great experience me and my wife needed that trip.
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Near the location I needed to be. It took a long time for someone to fill the orange juice after they were told of it being empty.
The staff was very friendly and helpful. It is in a convenient location. The price was amazing. Internet was free. Our shower made an unpleasant whining noise, and the toilet ran almost constantly. To the hotel's credit, they said they would send someone up first thing in the morning, but I became ill and asked not to be disturbed.
The staff was pleasant and helpful, and the rooms were clean. Continental breakfast was a nice addition. The location wasn't the best, but I was grateful it was far enough away from the road to reduce traffic noise.
I was in need of a pet friendly hotel and this one fit the bill, plus it was well priced, clean and friendly. The free breakfast was great, hot food hot and cold food cold and there were many options! No, I was very satisfied with this hotel.
With our stay just prior to Christmas, the traffic volume was low and the staff pace was casual, which meant that we did not have to wait for checkin. The staff was most courteous, the breakfast was tasty and adequate, and the location was superb. No!!!!
Great location and a great staff. The room was very clean and more than I expected. I would definitely stay there again
Location and price. Bathroom needed a lot of work above the tub area. Drawer handles were hanging by one bolt.
This guest did not leave comments about this hotel.
this hotel is very convenient for us, the staff is always nice, & we haven't had any cleanliness issues. And the price is very reasonable. The ice machine was broken again!! this isn't the first time this problem has existed. It's been out of order a couple of times before when we've stayed here. I think the owner needs to address this problem right away.
The breakfast is wonderful in the mornings! Not at all!
Decor, comfort, quiet, attention to every detail a guest would want.
This was the most amazing place I've ever stayed! And that includes Europe!Hotel Employees were the perfect hosts. You felt truly like guests in their home. I didn't want to leave! There was NOTHING I didn't like
Clean rooms & pool Parking can cause you a issue after dark.
This was an emergency stop due to car trouble on vacation. Rest of Hendersonville sold out due to holiday weekend. This was literally the last room we could find and paid 3 what it was worth. Was dirty. Lazy housekeeping. Found ants and public hair in sheets. No elevator (hard to take a family and luggage upstairs
Great location and staff. Very clean and up to date.
The room was near the highway so was a bit noisy. Other than that, all was good. The staff are extremely nice and friendly.
Nice clean hotel with heated indoor pool gym The resturaunt in the hotel could use better food the breakfast was all just heated up.
Slamming doors waking me up. Terrible pillows. No info regarding local attractions in lobby or room.
Close to airport.. Only stayed for the night but overall it was clean, bed was comfortable, shower was hot... I felt it was a little expensive compared to other hotels but I went based off of reviews and felt like it was the best hotel in the area.
dirty, understaffed, severely overpriced. 190 bucks for 1 night
Check in staff friendly and helpful Very loud air conditioner. Couldn't sleep.
Location staff value Excellent Front Desk Staff Limited gym
Very good room for the money. Quiet, clean and close to several restaurants. it was clean, though our room needed a bit of maintenance. Nothing major. We would stay again. Some maintenance items should be addressed.