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This is not a 4 star hotel. Touted as 'very welcoming staff', reception was mediocre at best. Although the small bathroom/shower were very modern, the room was tiny and the window screen was ripped out. My one meal in the restaurant was good, and the wine I was served was excellent. Parking is a problem and I was asked to come move my car to let another guest out, which was not necessary. I have previously stayed at several hotels in the area as well as in the same ville, and I prefer all the others, and at cheaper prices.
It is situated in a small village but within reach of bigger towns. The personnel were very courtious and friendly. The rooms were clean and comfortable. The restaurant was not of the same quality as the hotel itself. The menu was quite ordinary and the service was too rapid. This part of the hotel must definitely be upgraded.
Central location,reasonably quiet at night,it is conveniently close to cafes and restaurants. Hotel completely taken by coach groups hence breakfast had to be taken at a nearby cafe because of the overcrowded breakfast room. The dinner menu for individual visitors had very little choice and only changed once during our five night stay. Fotunately there is a wide choice of restaurants close by. I would not recommend this hotel to anyone wishing to to eat there.
It was easy to get to the hotel and it was in the center of Arles. It is a very old hotel that badly needs to be renovated. The whole room design is out-dated and bears sign of extensive usage. This Best Western is way too expensive for what it claims to be!
Location is excellent
excellent location for centre of town Rooms were dirty, decor poor standard. Fire doors were locked on top floor- wanted to walk out but as I had pre booked, would have lost my money Could not get a drink when we arrived very hot - just wnated a soft drink from the bar, but not open until 7pm.
excellent location, confortable and clean rooms, nice staff
Perfect location for exploring Arles and surroundings.
It was central with good parking Room was basic but functional, but breakfast was awful and waitress unhelpful. Receptionist was good and did not charge for breakfast. Initially we were overcharged for the room, the special rate not having been applied.
Very close to the center of Arles
Hotel was central. Free parking on streets at Hotel ask the staff for details. Free Internet in Lobby. Small on Pool on Roof. Lift was out of action for our stay.
Swimming pool, big hall Bad bathroom, with wrong solutions..
Convenient loation, not too far from old town of Arles Need more food selection at the restaurant
comfortable, quiet,clean, friendly location is convenient, but not pretty --not much they can do about that!
Employee's where friendly and helpfull A lot of the corners on the walls where banged up and we had to keep our daughter away from all the chipping paint.
The staff were friendly and attentive. The hotel was in an excellent location for seeing Arles. It was very clean and well maintained. Despite being in the centre it was quiet and the gardens and pool were very pleasant places to sit. Not applicable
The breakfast at 20 Euros was a great disappointment. At that price there should be a good selection of breakfast dishes. By comparison to other hotels charging similar prices it was not satisfactory.Whilst our beds were turned down on the first evening, they were not on the second. We arrived on market day and were unable to access the hotel by car until mid afternoon.
Helpful and friendly staff.Good atmosphere. Bed too small and uncomfortable.
The staff was extremely helpful, courteous, and pleasant. We had a problem with a rental car agency and the staff was able to help us contact them and interpret.
The location was excellent, right in the center of things. Staff was quite helpful, accomodating and generous. For the price, recognizing the location, we were disappointed with the overall condition of the hotel. It is rather tired and looks it. The building is a charming old one, but could use some upgrades. These comments only reflect our views on the common areas and our room. Perhaps there are other, nicer rooms available.
There were a couple staff members at the front desk that spoke very good English and were of great help with local information. The rooms are adequate but need updating. The restaurant is amazing but come prepared with mosquito spray! All the staff is very polite and professional. The walls are very thin and you are able to hear conversations from people in neighboring rooms.
staff is polite and freindly, especially at front.room is pretty.and easy to access by car. nothing special.
Interesting historic building with poor quality rooms and facilities. This hotel is over rated and is not a four star hotel. In need of refurbishment.
excellent staff,. excellent restaurant, Meals were very well prepared and highest quality. Staff were very helpful. Wonderful location. Very pleasant atmosphere. Very pleasant common areas. Quiet, clean. everything was very good
Big room with balcony overlooking square, excellent breakfast, happy and informative staff Aware no lift but there were a lot of stairs to the 3rd floor!
very good location near the city center with perfect room with balcony.
Proximity to attractions and balcony with view of Place Voltaire, plus a great bed with plenty of room. No lift meant getting baggage up two flights difficult but staff helpful in assisting.
Very clean and very comfortable. Friendly staff. We paid for breakfast and felt it was good value for money. We would stay here again. Lack of drawers and hanging space for clothes.
Room was tastefully decorated and the bed was comfortable. The location was good, close to the sights and restaurants, as well as being easily accessible by car - always got a parking space in the square directly outside. Carrying luggage up to the third floor.
The problem was that we spent the previous night in small b&b near Beziers. Quality and cservise was uncomparably better for exactly half the price. So if you need clean, comfortable bed to lean your head for the night very near the old town and you are not bothered by the money that much it's a reasonable choice. Remember it's just a place for sleeping nothig more As other guest previously mentioned WiFi not working (it was suprise for the staff when mentioned)- not a problem for us anyway
The hotel is in a very nice square, which is also very close to the city monuments, shops and the restaurants. Our room was a little small; the double bed covered almost the whole room, maybe comfort room might have been more spacious. Ont the whole it is a cute, clean hotel with friendly and very helpful staff.
Staff were friendly and helpful. Rooms were clean and comfortable. Good location. Stairs only. Bit noisy but didn't keep us awake.
Location, cleanliness, airconditioing in very hot weather!!!
Great location. Good layout and design, nice art work. Will be back
Beautifull room, an oasis in the middle of Arles. Breakfast out in the garden. Staff wasn't that fast, we had to wait a long time for our luggage and car (after checking out).
food is outstanding, a very special hotel toilets too high, would be nice to have had the pool heated
A free upgrade to a suite was nicely provided by the hotel. Very charming hotel.
Main hotel building. Pool. Location. Bait and switch. This is yet another hotel that advertises its newly renovated rooms yet puts people into old rooms that have not been renovated for decades. I had no idea that these rooms even existed. Mine room smelled of 'granny's house' and the bathroom looked like something out of a 1970s sitcom. Even the mattress felt old with springs digging in your back. The main hotel has been beautifully done with a shabby-chic feel. This made me only feel that I was part of the help. Unless you know you can get one of the nicer rooms, I would avoid this hotel. The service, however, was friendly enough.
the friendly welcome, the professional staff in the restaurant, the excellent food. the perfect setting of the hotel the breakfast service in the morning a bit slow
The garden is wonderful ! the swimming pool and the breakfast around... a real pleasure !! The price of the restaurant is a bit high. Prefer the room in the bastide they are modern but a bit more expensive...
As far as French standards apply the staff were very helpful and accommodating and the room was of a very good international standard. The design and layout was attractive and appealing - especially the provincial styling. Dietary issues (allergies) were catered for well. The landscape setting was very charming I would not eat at the restaurant regularly because it only offered a very expensive menu. If you are travelling for some time such a menu becomes unaffordable.For us location was a serious issue. As international guests, we did not realise that the hotel was so cut off from the local towns. This needs to be better explained. We would have preferred accommodation walking distance to Les Baux or one of the other villages - because they were a strong part of the appeal of the area.The garden was not finished and there was no temporary signage to reception. You've travelled hundreds of kilometres, lugging suitcases over loose gravel and no one helps you locate reception or assist with carrying the case. It was a very bad initial impression.
The hotel offered good attention to detail, tasteful decor and a relaxed atmosphere. We enjoyed the level of service and care offered by the dedicated. staff. It is superbly situated for exploring Avignon, Arles, Nimes and the Carmargue. The pool was fairly close to the road - the traffic noise was noticable in an otherwise peaceful setting. Also the sound insulation between our room and the next was not to the best standard.
lovely, relaxed location. Well situated for sightseeing. Rooms well kept and modern. Friendly staff. breakfast overpriced with no feasible alternative nearby
Everything contributes to a lovely peaceful and welcoming atmosphere. The interior decor is very relaxing and tasteful, the surroundings delightfully 'provencal'. Lovely main building and confortable bedrooms, very nice pool, green lawns and even the use of 'petanque' boules. A huge bonus was that every single member of staff was extremely helpful and friendly. We had high expectations for a big family celebration gathering three generations and every detail was perfect, including a very nice dinner. If only we could have stayed longer.... Nothing major. Just one thing we noted: coming from Maussane there are no signs on the road indicatin g that the hotel is near. It is very easy to miss it.
A very relaxing hotel in a good location for touring a beautiful area of France. This is without doubt the cleanest hotel I have ever stayed in.
Fantastic experience with quite and serene surroundings and a very accommodating staff. Very comfortable room, beautiful grounds, secure parking, tennis court, amazing pool, scrumptious breakfast....a total delight. Great wifi Internet throughout hotel. Convenient to attractions in surrounding villages. Easy to find if you use GPS and look for signs. We adored this place! No
I loved the friendliness and assistance of the front desk the very best, then sitting by the pool.
the comfort and location none
Splendid hotel in a beautiful part of the French Provence. Wonderfully decorated room with direct access to the garden. Hotel is surrounded by olivetrees and provençal plants and flowers. Excellent, professional staff that really takes care for a perfect stay.
location and very serene
Lovely room and surroundings. Did not like the attitude of owner. We felt we were not welcome.
Value for money Lack of detail description of how to find the place
Good food, friendly staff, nice pool. Accommodation was in a new extension that was unfinished, building work was still in progress.
Location Restaurant closed (out of season) but did offer to open with limited menu
location is excellent, between small hills and nice pleasant villages, rooms are comfortable they had problems with internet and in three days the problems were not solved
The location was perfect for us as we wanted to stay in the countryside. It also has a pool. Our room was very nice and we had a verandah facing the Alpilles, and that was very pleasant. The airconditioning did not work properly. Breakfast was very expensive at 17 euro per person - the 'buffet' was very basic and to eat at the restaurant for dinner was 55 euro per person. Because of the location you have to drive a few minutes to get to other restaurants, which is not a problem if you come by car. The restaurants in Mausanne are excellent and good value.
The hotel is in the heart of the Provence. It is ideally located for tours by car to Avignon, Aix-en-Provence, Arles, Nimes etc. The hotel is run by a very friendly Belgian family. André is the Boss, Nancy is a great cook and Vanessa is responsible for everything.The dinners are really excellent. This place should get at least one Michelin Star asap. Secret tip: ask for the big table in the kitchen!
The minute we walked into the establishment the service was impeccable. The room was clean and spacious with a door opening onto a verandah overlooking the olive groves. The biggest selling point however was the dinner. My husband and I (who I might add are great connoisseurs of food) have not eaten a meal as good as we both ate that night in many, many years. NO
Enjoyed the view of the Apilles and the location of the hotel within Provence which made it easy to drive to various towns and sights. Our room was exceedingly small and noisy, noteworthy for a hotel that lists itself as 4 Star. Also, its location was very inconvenient--having to climb stairs through the lobby/restaurant.
The staff was especially friendly and helpful. They also spent a good deal of time helping to improve our French. It was fun and a very pleasant stay.
Central and good rooms No ambiance
Nothing If this hotel is booked, it is critical that detailed direction on how to find it are included. the hotel is located on a street that does not allow cars, and is almost impossible to find. I drove for > 1 hour and could not find it, and went to another hotel to have them call the Nord Pinus, to try and give me soe directions on how to get there. Very disappointing hotel.
Very nice, and quite quirky but also elegant. A really good mixture of old and new. The staff were all great, and fell mover backwards to help us in any way they could. Nice big rooms too. no nothing
The history of the Hotel and its proximity to the roman buildings. The entire town of Arles is an excellent d example of the layout and workingsan old roman city The Van Gogh references were a dissapointnent, This didnt bother me much as I think any artist who can only sell two paintings while he is alive says it all for me, childish, and off scale . The Arlesians didnt want hin there at all it seems and insisted was moved to an asylum. The lady in charge of the hotel could not convince ne about the Joan Baezs visit and concert or the whereaabouts of the Charlotte Rampling famous nude photo
Garage parking - really didn't fancy trying to find somewhere close in the centre of Arles. Really pleasant and helpful staff - map of city centre handed to us immediately, really prompt booking in procedure. Charming front terrace in bustly square for digestif and coffee after dinner. Intend to go back some time as this was too brief a stay.
Tasteful period style furnishing with fine old furniture in bedrooms and public areas. The bathroom door handle fell off several times.
the location and the town and thecharm of the hotel breakfast was eh
I stayed in the Grand Hotel Nord-Pinus with my son. It was a real gem, the interior decor was fascinating combination of the past and yet a stylish boutique hotel. The hotel created a feeling of a small, friendly, helpful hotel in the middle of the old city of Arles. The hotel is situated on a charming square full of cafes and restaurants. Although the breakfast was good however simple, we thought that it was a little expensive.
Rooms are rather small but clean and functional. Family-owned atmosphere; very acommodationg. Great central location for sight-seeing with a car. Restaurant, bar and breakfast facilities. We appreciated that the rooms were very reasonably priced for Provence.
The staff of this family owned hotel provided excellent service. The food was exceptional and the prices were moderate.The location provided ann excellent base for drivingt to hill-top villages and to visiting Arles
Friendly atmosphere, helpfulness and good, well-priced wine and food A badly designed shower/WC which was almost impossible to use.
La Ripaille is a great hotel if you like to travel around to see many cities and places from the mountains and the sea, it is in the middle of many attractions. Great then to have a nice restaurant "at home" and a family which helps with everything you need.The swimming pool is appreciated in summer too.
price! EUR100 for such a poor standard is a rip off
It was comfortable, clean, affordable, spacious, and a very, very friendly staff. It will be my first choice when I return to Arles. I liked everything...
This is a lovely hotel with a superb garden and delicious breakfasts. The rooms are comfortable and the bathrooms luxurious. One member of the office staff was less than helpful, but this was more than made up for by another very helpful person.
The receptionist, Barbara, went out of her way to accommodate and please us. We liked the proximity of the hotel to all the sites.
Friendly and helpfull stuff. Room we stayed was big, comfortable and very nice. Breakfast was good, satisfactory food. Nothing disliked.
The room was charming and very clean. The hotel has an excellent location. The staff was so helpful and smiling. It's a great price for a great hotel.
The location is terrific. Across the street from the Amphitheater and steps away from wonderful Provencal shopping. The hotel is charming. Very clean, air conditioned. Staff is very helpful with ideas for tours, restaurants etc. Stayed here ten years ago and loved it. Was not disappointed upon my return. No
The staff was helpful and the location was great.
Excellent location in Arles. We were lucky to have a room with terrace where you can enjoy a splendid view over the old town roofs. The hotel could be top rated and very highly recommended unless the following would not had occured. In our travel guide the hotel was recommended and they especially highlighted the cool garden with palm trees. When we arrived in the afternoon other guests were enjoying drinks and snacks in the garden. After buying some food from the counter we were refused to sit in the garden without any practical reason and we were forced to sit in the street with direct sunlight and 35 C while there were enough free tables in the garden, there were no reservations and the garden is passable for hotel room access 24h.
Flexible front desk; lovely garden for breakfast Only that they were booked and we couldn't stay an extra night like we wanted.
great location,easy walking distance to some very good restaurants,helpful staff not enough pillows!