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The hotel was too noisy, we received wakeup call without asking, we could hear our neighbor rooms and it was really annoying.I am not gonna stay there ever!
The bed was extremely comfortable!! Unfortunately our room did not have a mini-fridge. We had a few leftovers from dinner that were wasted.
Location was convenient for me, and Doubletree brand is usually delivering a good experience relative to cost. The heating/ac is loud
Clean. Friendly staff. Free wifi and parking. Can't forget the cookie as well. Bathroom needs remodeling. No fridge in bedrooms.
Everything was just outstanding!.. Great experience!... Thank you for making our stay so pleasant.
location Non-smoking room has a smile of smoke.
Very comfortable bed-able to control temp easily-nice look of room. Have to pay extra for refrigerator- :( absurd-not used to expensive meals-no other amenities close by-shopping -fast food-
If you've got a car, this is the perfect location for the price. Just outside the city, about 10-12mins driving and you're in the city. The room is very clean, the beds are super comfortable. i will recommend this to anyone looking for a hotel that's not crazy expensive but close enough the the city if you've hit a car. I think there's a shuttle as well if you don't wanna drive but I can't say for sure because I didn't use it. No complaints at all.
The location of this hotel was great. Had great access to the city and the highways to get to other places. The staff was the worst I have ever seen. They were completely useless and had no idea what customer service was. Not only that, be careful with you information. We have them give us a piece of scratch paper with a phone number on it for a restaurant and on the other side was someone's full credit card number and expiration date! That was after he told us to google restaurants... Seriously?
The Staff was professional and courteous.
So close to the George Washington bridge. Quiet neighborhood. Option with breakfast is really worth it! Beds are super comfortable. Rooms ar clean. Friendly staff. Would go back! Our room had a door leading to the other room (if you opened it you would face the other room's door) which made it really easy to hear everything that was going on the other side. Not so isolated. Our neighbors TV was very loud at 2am... It must be practical for families to share rooms though.
Excellent Staff especially Laura at the front desk. She made our checkin a snap and was extremely courteous. The kitchen staff were also great and highly professional. AC noise inside the room
Reasonably priced and excellent location!
The staff was outstanding and so friendly, they truly made our experience wonderful. We stayed for karaoke on Friday which was lots of fun. They were very nice and accommodating when we arrived before check in time, they still let us into a room with a smile and no hesitation. The hotel was easy to get to. Very happy with our stay overall. In order to get to the city, you have to go over the GW Bridge and that is $15 every time you cross (or $20 when taking an uber.) The city is pricey as it is, but we probably could have saved more by staying in the city with all the money we spent on tolls/cabs/ubers. We had a rental car, but going into the city with a rental car is not ideal for anyone.
The room was cozy, clean and spacious Exercise room was super tiny.
The room smelled like smoke. The smoke detecctor had been detached from the ceiling and never put back. There were stains on the sheets. Gum was stuck in the peek while. Overall this was a terrible experience. Now all my clothes stink of smoke.
Cheerful, helpful staff. When we went to New York a store security scanner erased all the information on our door cards. We did not find this out until 12.30am when we returned to the hotel and could not get into our room. Time for an update, folks.
Do not stay there.
Beds were comfortable Beds were small
I tbouht the help from the front desk was fine. He was able to get us a taxi very quickly and was friendly. We were also able to split the room cost.
Room not cramped. Clean. Good sized bathroom. The old carpet flooring. Makes the room dull.
plain and simple, parking, clean bathrooms and beds a little difficult getting in and out of the city (NY) because of the hotels location.
Clean, comfortable and very quiet. Staff always available and very helpful. No complaints on this visit.
I enjoyed my stay will stay again if ever in Fort Lee. Nice clean comfortable hotel for the money you pay. Did not have an elevator or a laundry facility.
Quietness! Pleasant and helpful desk clerks. Told friends where I stayed and they had stayed there also in the past and they were very happy with the service.
Good alternative to NYC prices Maid service said they would bring clean towels and washclothes but never did in 4 days. I only wanted clean towels every other day not full room service and that was a problem. One night the front desk had to bring them. The electronic keys never worked at night..always had to walk to front desk and have them reset. This became annoying.
Location, comfort of beds, friendliness of staff, affordability no
Hotel was very nice in general. Staff very friendly, hotel room clean. Atmosphere was relaxing, it felt good going back after a busy full on day in the city. Breakfast was not so good. Limited options and service could have been better., i.e.making sure area tidy at all times.
I found the rooms clean with comfortable beds, and furniture attractive and in good condition. I found the rooms were quiet. I was concerned noise would be an issue since I was adjacent to the exit door and across from the breakfast room. I did hear the door close and open but the sound was fairly unintrusive. Some confusion re: the room cost. This might have been a KAYAK issue, but it was fairly easily remedied, and the person at the desk was apologetic and professional. Parking could have been difficult (I was VERY lucky to get a spot right outside the front door), but that is to be expected in NYC. If I hadn't gotten the spot, I would have been charged an extra $25 (per day? per stay?), a fee I was unprepared for.
dinning room should be bigger
Parking too expensive
Great location and friendly staff The room was very small, request where not granted even after being promised and breakfast was too early.
The hotel is close to metro,only 2 mins walk and another 5min to Manhattan. 95% people lives around the Hotel are black, feel somehow unsafe.
Very clean, friendly staff and good price
close to metro station. Nice breakfeast. Nice staff on restaurant and room maid. don't take private taxi from hotel. US$40 flat to go JFK. Front desk said yellow cab will cost more than 50!!! Not good information, despite driver was friendly.
Good location, next to subway station and direct 5min. link to centre. Staff is ok, breakfast is minimal but fine. Hotel quality overall is good. Don't buy food in nearby Indian restaurant after partying. Is to spicy food.
Very close from Manhattan. If your room in upper level you can see downtown
Generally it was a comfortable at the hotel. It was very easy to reach to downtown, by kust walking a few minutes to metro station and withing a couple of stop we were at downtown. Bed was comfortable, room was clean. Breakfast was not so good but satisfactory. We left our luggages to hotel's storage for a couple of hours in the day we checked out since we can't use the room for that purpose but we had to pay 1 $ per luggage which is unusual in many hotels.
Good connection to Manhattan and cheap. Elevators came or not. Loud people on the floor.
Clean, quiet room with a comfortable bed, with shuttle to airport terminal.
Location to Airport Everything in hotel is old, way past time for upgrade.
Leaving Front dest clerks were unfriendly and not very helpful. Housekeeping staff were noisy, busy on cell phones(personal calls) @ early hours in hallways. Bar staff unattentive (on cell phones, chatting with each other)
the closeness to the airport, coffee in the lobby at 4 am, and the shuttle service
I love the bar/restaurant and the ambience with the fireplace. The dark haired waitress is lovely and very personable. Her name may be Jasmine. No elevator to access upper levels of parking garage. It was raining and messy. The stairs were hazardous.
A revelation being so close to Manhattan. Short on staff
The place was great with a funky decor. Clean with comfy beds. Bar and restaurant in hotel a bonus! Easy enough on weekends to find off street parking. Not sure if it was as easy during week Construction on our side of building starting at 6am!! Cannot sleep with that noise!
Location, room size, decor, bar (also expensive) Pretty much everything else. Unpractical design of room and bathroom (no single hook in bathroom), poorly designed heating system, mediocre cleaning ( no vacuum cleaner in 21 century, really?), inexperienced stuff, uncomfortable bars, tinny small pillows, no coffee machine or refregirator, tiny TV ...
Value is great if you're able to get a deal on Kayak. Wouldn't pay $200 a night. Location convenient access to subway rooms spacious staff friendly and helpful. Beds firm. Bedding clean and fresh. Wifi good. Lots of places to work around the lobby overall for the Kayak discounted price - it's great Should have more staff not a fan of the Turkish/Latin breakfast buffet. Nice to be different but sometimes you just want some eggs and a piece of bacon. Coffeed on Northern Blvd has great breakfast sandwiches. Shower curtain too high floods the shower room floor (they are apparently fixing that) room could use a comfortable chair band a lamp as the LED reading lights were both broken.
Clean rooms, great staff, convenient location to trains and to local attractions like the museum of the moving image, great service.
Clean. Nice front desk staff. Comfy beds
The staff was friendly and courteous, good live music at Mundo a restaurant they have downstairs. They have a communal kitchen on he 4th floor (convenient for some not for all) and a decent gym on the 2nd floor. They have good eco friendly toiletries The room was small and the air conditioner didn't work. It turned on but I didn't feel an change. The elevator is a little creaky and there's no mini fridge in the room.
The hotel and staff were very nice. The hotel scenery was awesome and it always smelled good. Our room was clean. It was really close to the subway station and a short ride to the city. Its also close to a cool town called Astoria with bars and little restaurants and its also super close to La Guardia airport. The area around it is not the nicest and I wouldn't walk by myself but it wasn't too bad. There's an awesome lil coffee shop next door called All American II Coffee Shop & Deli that serve up a mean grilled cheese with bacon and $1 hot coffees. But for the hotels.com price of $122/night it was really worth it. Everything was good except for our bed. It was the squeakiest, loudest bed I have ever slept on. And yes, the walls are very thin so when my neighbors phone rang it sounded like my phone rang next to my bed. Not a great place to stay if you are newlyweds, light sleepers, or enjoy privacy.
Shower was not clean enough.
Got a good long term discount on the room. Nice coffee downstairs. Restaurant closed for renovations much of the time I was there, which was disappointing. Room bright and clean and comfortable. Right on top of the subway, though lots of repairs and delays when I was in town. Housekeeping could have been a little more meticulous. Sometimes things weren't replaced.
The industrial chic decor was remarkable. We felt like we were exploring and discovering as we'd take closer looks at vintage registers, a wood+leather ping pong table, or various London phonebooths. And the staff, whether at the desk, from housekeeping, or from the restaurant/bar Mundo were all kind and communicative. Our room, while not spacious, was comfortably setup/decorat ed. The quirky lamps allowed for subtle lighting. And the shower was large/luxurious. We would definitely go back. Small details that we wished would be different: the sheets could be softer, the bathroom trashcan could be quieter/silent (it's the pedal-lid kind), and the fragrance (like cologne) in the lobby is entirely too powerful. We also wished there was something approximating room service: where our order at Mundo could be brought up to our room instead of us having to pick it up. That would've probably made us feel quite pampered. :)
Convenient location, close to the subway, room well equipped and very clean, staff was very helpful breakfast room is very small and crowded
The room was filthy. Linen was dirty. Couch was broken. Yes there was running water but not much more.
the air blowing from the a/c smelt like feet. no tv. over priced
No parking. When I asked the desk for a 15 minute late checkout he said "do you know you're like the tenth person to ask me for that today?" My reply was "so is that a no?" In the end I checked out at normal time and housekeeping wasn't even on my foor.
Clean and rish breakfast. The location is not what we had expected.
Good location close to subway station and shord distance to Manhatten, good wi-fi, friendly staff small room for breakfest
Great location. Extremely dirty, service was awful, the room smelled.
The hotel was very clean and ideally located near a subway station. From the station it took us 12 minutes to take the direct connection to Times Square. The hotel was very nice, but the neighbourhood was not so great. We never felt unsafe though. But we knew this in advance and the connection to Manhattan was very good and the hotel was affordable because it was not located in Manhattan.
Price and the fact that had a room open Staff very unwelcoming. Sheets had stains on them and not mention the huge stains on the carpet. Shower conditioner was used by last guest. Upon check in was told extending would be no problem the next day, just to call down and be told no then forced to check out with housekeeping banging on my door every couple mins asking me to leave. Overall, if you seen the movie, room 1408, I was there.
Quiet ambient, good breakfast, convenient location and easy to reach. To me there is no bad point at all.
Very good location, easy trip mith subway to manhattan, superb view to Manhattan skylines, enough cheap, clean, polite personnel
The rooms were very clean and overall very nice - either new or recently remodeled. There is not a place to 'check' your luggage other than the lobby if you get in early or are leaving later than checkout time.
friendly, chill staff. nice amenities. great view from our room across the river and on the roof it's concrete, so doors closing are loud, but not bad.
The Manhattan balcony view was amazing Room service was a little slow with things, but I'm sure it was extremely busy because of the high volume of people on the weekend
The decor and cleanliness were lovely, and the location was great - quicker walk to subway and trip to Manhattan than I'd expected. Bed and sheets very comfortable, quality towels, and spacious room and bathroom. View was also terrific. The only reasons I'm not giving 5 stars are: not enough towels for a couple (despite asking for more). Breakfast/coffee service ridiculously slow and chaotic. (And really, should you charge a guest for a cup of regular coffee?) Bath products strange-very strong masculine scent to most; strong enough that I didn't feel I could use them. Shower charmingly minimal but not that practical-because it's open at one side, you end up getting water everywhere and it can get chilly for activities like leg shaving.
Very close to JFK, shuttle convenient once you take the air train from JFK to Federal Circle. Need work on room service. The number of people, including employees, clustered by the front door smoking like chimneys and blocking door access because it was raining. A huge turnoff right at the outset. The bathroom shower tile floor was sketchy, broken and uneven, so dirty water collected by the door entry. Room service forgot my entree when they delivered it. For the prices they charge for the food, they should have comp'd it, but instead they called me to apologize. 3 separate times, and AFTER I had fallen asleep.
The price was right, and the shower was hot My family and I waited am hour for our room to get ready. We arrived @ 7:30pm. Why on earth would we need to wait an hour at that time? ? Bed was very uncomfortable and TV needed to be adjusted by an engineer to be used. We requested extras pillows, and they did not have any. This property is shady at best. It is in the ghetto,and I cannot believe it is a Crown Plaza! Fresh paint and new carpet cover up a very substandard operation.
Great staff, great location, ever think worked, great shuttle service, great food No toilet paper holder was found in the bath room, But every thing else was great.
It was very close to the airport and the staff were very nice. Although the hotel looks like it may have been renovated not long ago, there were many things about the room that looked shabby. Peeling and bubbling paint on the bathroom ceiling, frayed and and ripped carpet and the one and only hook in the bathroom to hang anything on was pulled out of the wall and just barely hanging on. It would have pulled completely out had we put anything on it.
right Near the 5 train. less than a miles walk over the bridge to manhattan. Quiet, clean, trendy. Weekends and holidays should have no problem with parking on the streets. Nice healthy options in the breakfast buffet-everything you need to get you through lunch. Hotel is as it appears in the ads. Staff are friendly. inclusive Gym next door is up to date and great ( even though you have to go outside to access it. Don't count on hotel parking 2.5 spots plus a handicap spot(but who needs a car in NYC!)
Everything was great!! Will definitely return!!
Will be back. A jewel in the Bronx. Staff kind and helpful. The place was spotless.
The penthose The price
Spacious rooms compared to Manhattan hotels Some of the clientele were just trashy. There was a couple making out in the lobby right when you walked in at night granted the hotel does have a rooftop lounge that the locals treat as trashy Queens club, but it was a Sunday night, and the lounge was closed so you can't blame it on the alcohol. Room designer seemed to be obsessed with positioning fixtures in the upper right hand corner, which is ok I guess with certain things but not lighting fixtures. And last time I checked an electrical outlet should be by the sink, not above the toilet bowl, unless they consider there guests really hardcore multi-taskers that can shave and blow dry whilst...well you know
The only positive aspect of the hotel was that the wedding we were attending was at The Foundry. The other positive aspect was the girl that helped with my luggage. She was very courteous and helpful. The hotel was under construction and there were no clear signs indicating where to park or where to enter for the main lobby. I drove around the hotel 4 times until I finally called them to get information. You had to find your own parking on the street since there was no valet when I arrived at 4:30 PM. I actually had to call the hotel to inquire about the check in process and the location and called the front desk for the gentleman to come out and get some of my bags.When we went up to the room, there were flies and my husband actually killed about 10 of them. He called the front desk requesting a fly swatter and received no help. We also came back from the wedding and checked out that evening without staying overnight. The bar in the hotel became a nightclub and was very noisy and crowded. We also smelled marijuana in the stairwell of our floorl. It was a very disappointing stay and we will not be paying for our stay there and have requested a refund. Until they finish the construction, they should offer severely reduced rates. I definitely do not recommend this hotel. Stay in Manhattan over the bridge. Might be more reliable.
more parking hard to get too, no subway within walking distance
Free Shuttle Rides to local areas and substations. Extremely friendly staff. Very Accommodating. There was a little construction going on locally but hotel fully accomidated any and all needs. The club on the roof top during the weekend was a little unexpected went until 3/4 if you are trying to sleep at a decent time this place isn't recommended for the weekend.
The rooms are spacious and beautiful, very clean and up to date. The feel of the hotel overall is very trendy and modern. I would come again any time hands down Because of the intense cold (and not so great insulation) the hall way and restaurant on the first floor were on the chilly side. I know it's petty stuff, but I just thought that being indoors would allow me to walk around without a jacket or sweater, and though I did, I regretted it right away because I was cold.
A hotel known for its view put me on the ground floor across from the elevator where I could hear everything. Bathroom had a roach and was filthy. Manager only offered to have someone in and clean. Overpriced for an experience I could have had at a Motel 6.
If you are on duty for business in Manhattan and it is the firm who pays for fancy but tiny hotel room for you downtown then after the meeting ends you realize that it's not worth the money if you want to extend your stay for a couple of days more on your own budget, this one is the perfect match! You'll get nice view of the city , easy access to public transportations , shuttle service oh..and the rooms are huge and classy with less pay! The rooms, NYC view from the rooftop restaurant, and the restaurant itself, staff are super nice, no-rip-off private car service to JFK.
The best thing about the Ravel is it's proximity to mid town. A free shuttle or 10 minute walk to the nearest subway and you are two stops away from the heart of the city. For half the price of a comparable room in Manhattan you get almost the exact same convenience. Long Island City is still very much an industrial area. The walk to the subway is past many warehouses and the area is kind of trashed. Fortunately all the streets stay pretty lit up but there is litter all over and you have to switch street sides because of construction.
Good location The hotel was run down requiring millions in renovations. The rooms were unsanitary in every respect. The furniture was terribly stained with cigarette burns all over the couch and chair. The desk was badly damaged. Lamp shades were stained and walls scraped all over with black scuff marks all over the white walls. I had to check out. They wouldn't refund my money but I had no choice.
The location to get to downtown Manhattan was great. You can take the tunnel or the bridge and get there relatively quickly. When I asked for the car service, the car was on time and the driver very courteous (I used them every day for a week). The Rooftop view of the Manhattan skyline is terrific. I felt the hotel was very secure and safe. Did not like my room. I stayed in 106 which is on first floor right outside the elevator and main hall (room 105 is also located there). They have recently added a second door inside the room to help keep down the outside noise but it did little good between 5am and 9am each morning. The hotel has obviously had complaints about the noise or they would not have added the interior door with a sign as to why the door was there (noise). The elevator doors were constantly opening/closing and the cleaning staff were busy getting their carts to each of the other floors to begin maid services. Not to mention the numerous people coming down to get to breakfast and the chatter. The room itself was dirty and was in desperate need of a paint job. I realize they saved the top renting units for the top buyers but for what I did pay (which was not cheap) I was greatly disappointed. As I stated in the pro's of the hotel, the rooftop view was incredible, but they have little to no seating to enjoy the skyline unless you want to sit in the covered restaurant, which greatly obscures the views. They had closed off the very top seating area on top of the restaurant the second night I was there. When I asked the hostess why, she had no reason to give and eventually allowed me to sneak up there to enjoy the night views and relax but made sure to close off the stairway access behind me so that no one else would go up there.
The staff were great, the area was perfect, and the walk from the train, and to restaurants was not bad at all- there's a free hourly shuttle too but we preferred walking. The price was very reasonable. There was some construction going on, but it wasn't that noticeable and the club and traffic is audible- that may bother light sleepers...
Great staff! Clean, quiet room. Very limited parking
It was very peaceful and quiet. Nothing
The room was small. I booked a king and got a double. We looked in the other rooms and they were bigger not really sure why we did'nt get a king! The room we stayed in had a funny smell like there was water damage in the room but over all it was ok for the money.
Proximity to airport Breakfast started at 6:30am and the shuttle left at 5:45
The location is excellent. The best is the airport pick up and drop. The hotel people were very friends and gave us good tips and guided us nicely to go around the city. Though it was our first visit to Newyork, we did not feel lost as the hotel staff helped us in every aspect. A special thanks to them.
I chose this hotel for its proximity to the site that I was working at. It was clean and convenient. The staff was friendly and helpful. I can not think of anything.
Eggs, hot coffee, fresh fruit at comp continental breakfast; updated bathroom, friendly staff, economical cost Traffic was loud even on third floor, bed was a bit hard
Too far from the underground No
I did not like anyting about it not clean at all and really does not worth the money I paid for, As said the room des not worth more than $50 a night I paid $141 with tax. I was very much surprised when I arrive at the hotel, in a bad location, dirty and was really angry about everything. I could have paid the same amount and stayed in a decent hotel elsewhere.
Quick check in/out. Convenient to JFK. My room was 5 feet from Rockaway Blvd. The 1970's single pane glass windows didn't block any noise
It was the best hotel I ever when so far.
The location. It was near the airport My wife and I had a rough...the toilet over flooded. It was crazy
My Family and I was very please with our stay. looking forward to come back.
Nothing Overall attitude of the staff was over worked and under staffed. I had to pay a taxi so I could get to my flight on time because of the shuttle leaving earlier than designated. I will research all the companies that Radisson is associated with and never put another penny towards any of them.
The hotel shuttle was very easy to use and made staying here worthwhile. Rooms were comfortable and fit the needs of a family. Beds were a bit small but comfortable. The shower had bad pressure and street noise was a bit loud. The restaurant and room service seemed a bit expensive, but there was plenty of delivery places so getting food was not to hard since there's nothing nearby.
Our cofee machine did not work. WC did not flush properly but not fixed. They have shuttle to JFK Airport but no shuttle to the nearest subway. This ends up costing you $20 to use airtrain at jfk or $15 if you take a taxi one way, just to get to a subway station to go to nyc. Not recommended if you going to commute to nyc daily.
The comfort of the bed The steep price and the lack of free food
Bed was extremely comfortable, the room was good. All in all good value No fridge in room
Great breakfast buffet for great cost. Exceptional bed and pillows . Outstanding view rooftop (when you can get past the loud obnoxious party at night) No pool, party on rooftop goes on too late (4 am) so others can't enjoy the view.
The view is about the best thing the hotel offered. View from room was great, roof top view great, roof top open all night for smokers, howevee it was closed cuz of the weather, bed good, pillows good, For 280 a night it beats the prices in Manhattan. Shuttle was always overbooked, even when booked in advance they would need to make 2 trips because not all would fit, cleaning never replaced all towels after following leave dirty towels on floor, cleaning didnt replace tissue box after it was empty, the AC did not work, lucky hurricane joaquin was in the area so it dropped temps to the 50's, we had AC set at 65 it was blowing hot air so we had the windows open, food for the price was horrible, we ate at the restaurant 1 night, dinner for 2 with 2 drinks was 140, better off earing cheaper food by the 21st and lexington subway station in long island or venturing out to manhattan where food may well be pricier but will be better.
rien a dire très bon séjour dans cet hôtel quartier calme, vue magnifique de la chambre, personnel très agréable, un très bon service de navette avec des chauffeurs très gentils service café libre service le matin que des points positif.
We chose this hotel for the view, but actually the hotel offers many others advantages, shuttle bus super efficient, bikes, good breakfast, amazing rooftop with bar/club. In the room you can find everything you could Need. We couldn't control the heater, whichapparently didn't work, I was cold the whole night.
the view at night was amazing love it. the front desk was very helpful and very attentive I enjoy my stay and we are planning to come back. thank you very much for the accommodation.
Rooftop, transfer to manhattan
The decor of the rooms was quite interesting. The bathroom shower did not really have a door and the door to the bathroom is a massive glass slab that moves backwards and forwards, very modern in design. Water was nice and hot, a/c worked wonderfully and I loved that they had a free shuttle to take you to Manhattan every hour! The complimentary breakfast each morning didn't have a large selection but it was still nice, brunch on the rooftop is a must! Great view of the city skyline as well. On our last night stay, house keeping never came although we requested housekeeping. Small mini fridge, you won't really be able to put anything in it, not only is it filled with mini bar items, it's about two inches deep before you hit the back of it so don't count on storing leftovers!
Obviously prettymuch the only reason to come here are the views of Manhattan, which are pretty spectacular, especially at night. I've heard the roof deck is pretty awesome when it's open. I don't know if it's possible for the staff to have cared less. Moody and weird and check in, didn't let us know about the included breakfast (had to go back down and ask and they never gave us th voucher we apparently needed). Like a bunch of teenage boys running the place. FYI this building basically doesn't have a back...like no real walls, so if that freaks you out... It also makes it incredibly cold and the thermostat in the room is just some kind of placebo effect trick as it does nothing. Everything, especially the bathroom, was a bit dingy. One of the worst values at a hotel for the money I paid.
josh and eric were wonderful employees. The price was great the staffs of the hotel shuttle service was rude and did not speak English. The restaurant upstairs was horrible. No pool.
its confusion to categorise the hotel as being in New york city. its situated outside new york staff werent too helpful
service for New York tour no breakfast,the pressure of toilet flush not good, far from bus station and takes 40 minutes walk to train station
The customer service No complaints
Friendly staff, comfort, proximity to Manhattan
The staff was friendly, the location is nice. The rooms were horrible, the locks in the restroom does not work, the windows don't open the are missing the locks. The room smelled very bad like ciggrate smoke, my mom has Astama so this was not a good experience l.
The staff in the resturant (downstairs) were fab. The were friendly, warm, polite. They made eating there a joy. The bus service to Manhattan was a blessing. A service we were unaware of untill our arrival. Little information from the staff on reception. They directed me to the internet. I do not do internet very well and wanted to talk to a person.
Simply, nothing. Simply, run run run. The place is not good and it's not value for the money. Nothing around it. Old and staff not nice. If you are going to new York by taxi it will cost you 55 to go and another to come back. Unless you are going to use the exp. Bus which is not near the hotel. You have to go up the hill to catch it. Honestly, crazy person going to new York and stays at this place. The info provided are not true. Roches in the room. Anyone that says it's good is giving the right details. Run forest run.
Breakfast was avrerage
it was very quit and not far from nyc
Room were comfortable and always clean ,stuff at front desk were helpfull try always for the best .... Very close to hotel the subway , next block... Well terrible worst ever traffic during the breakfast ....and variety of breakfast were really really very very poor , just american ....donuts donuts and again just donuts...
Nice and budget hotel, perfect for exploring the city (close to the subway). It offers also breakfast and internet connection, which is great. We loved it :)) in general I don't have complaints at all..
Nothing at all. I was booked to stay 4 nights and left less than 12 hours after check in. This is not a area of town that you could go out and walk around. The hotel staff told me that they would not let there spouses or sisters walk outside. This is not a joke. Gangs hanging out on the corner looking at your car like they are going to strip all the parts of it like the Ford minivan less than 100 yards from the hotel on the same street. The staff could not speak English nor were they trained in their new jobs. Our room only had one tv channel and they said our tv needed a tuner. To make things worst, while I was there the entire hotel was rented out during the G20 summit. It was rented out to a group that was fighting to free Iran. I would never stay at this hotel again and I have asked Howard Johnson for a refund.
it's location (2 subway station to Manhattan). The Quality/Price (incl breakfast) the carpets in the passage looks dirty and/or old
Nothing.... The hotel is in a not so nice neighbourhood, with women walking in broad daylight with crowbars!!! Bumpers missing on vehicles and the cab drivers telling us not to go out at night.....
The hotel is newly opened, all the rooms are very clean and new. Free internet access. The complimentary continental breakfast buffet is for U.S. standards ample, only the breakfast space is too small for the hotel. Comparing the prices of other accommodations in NYC, I can totally recommend this hotel for younger travellers, as there is good subway connection to all midtown and downtown attractions.
Went to Coney Island, Brooklyn, Greenpoint, Manhattan It was in a horrible part of town, not at all where the bookings.com map showed it to be.
excelent location, rooms with a view to the skyline of manhattan. 5 minutes walk to the subway, then 10 min. to the heart of manhattan. clean, good service, free parking. fully recommended.
The breakfast was ok, although everyone seemed to appear for breakfast at the same time and the size of the breakfast area was totally inadequate for the amount of people staying. One of the girls working there also arranged for a $10 transfer for us to JFK which worked out well, much easier than using the subway system to get to the airport The staff - the girls working there were pleasant and helpful but the men working there were so rude and generally acted like you were a nuisance to them. The location was intimidating but it was only a very short walk to the subway station. After the first day or so we got used to the atmosphere around the subway station. The carpets were so dirty and disgusting in the hallways. Would not stay there again or recommend it to anyonel
The hotel was ina good location to get in and out of New York really easily. There was not enough room for breakfast, it got extremely busy as there was a limited amount of tables and chairs.
Closed to everything
From the moment you walk in you are greeted with friendly staff, fresh scent, and beautiful decor. The complimentary breakfast each morning was delicious. A variety of food accommodated every type of eater. From the house keeping staff to the front desk personnel, to the location and service it was an overall amazing experience! Mena made the stay even more pleasant with his hospitality and care for the each guest; his attention to detail and attentiveness makes my hotel decision for my next visit to NY an easy one.
Service was excellent and the hotel very clean and well kept. Nothing
Good breakfast Clean Near subway
Customers service was great I didn't like the view
The facility was nice and what I expected for the brand. Ned was comfortable. By design, easy hotel to stay at. Updated as well. The staff was not prepared for me and did not entertain my suggested room that I put in for via email. When I asked them why it was not available or why the process didn't work they had not answers for me. They also seemed confused when I was sent a sms confirmation of my room preference and checkin time. Basically, he didn't know that existed for the customers. As a Rewards member, I knew more than him, unfortunately. In that respect I can not recommend this place to the frequent traveler.
I liked the staff,Tiffany especially who was very kind and helpfull. I liked the shower which was very big and the cleaness. I did not like the noise from the rooms on my floor. People were having parties and it was hard to fall asleep. Also the elevator is very long to wait for. The neigbourhood is not really safe to hang out alone at night.
The AC wasn't strong enough to cool down the room. The shower drain was flooded so when taking a shower it wound not drain down it would continue to get clogged
The room was very clean, the bed very comfortable and the pillows are the best. We laid in bed and were sleeping within minutes. One of the 3 shuttle drivers, Darren. He was extremely rude, not only to us, but to a foreign student and others as well. He went as far as not opening the shuttle door for a kid until he, the driver, was ready. We sat in the shuttle dumb founded by his actions. We were not able to report this because we were running late. I hope he does not work there for long, he will cost this wonderful hotel many customers. He should NOT be in a customer service position.
Very convenient to the airport and long term airport parking. Limited and expensive parking.
Enjoyed the large rooms with complimentary WiFi. The breakfast was not in keeping with the rest of our experience.
Hotel served a purpose of being next to JFK airport with complimentary shuttlebus, reception staff were excellent and most helpful. Hotel could benefit from restaurant and the breakfast staff could do with some attitude training!!
The Hampton Inn JFK was a great place to get some rest when you have to layover for a flight. The shuttle was a quick ride and the drivers where very friendly. Would definitely recommend this Hotel and I will stay here again next time I have a JFK layover!
It was a short distance from the airport. The fact that your hotel does not hav a restaurant is not in your favour. We had to wait one hour for the ordered food to arrive.
We used it for our last night in New York and wanted a location close to JFK airport, with a reasonable rate and with complimentary shuttle service. It certainly achieved a tick for all three. Breakfast (hot) was also included. The room was clean and because our daughter was not yet 18 years old, she stayed with us for free. For what we wanted, we have no complaints. However, one downside was that there did not seem to be any takeaway food establishments within walking distance. The hotel got around that problem by having copies of menus from nearby food outlets. I think all advertised free delivery.
Front desk staff was very friendly and hospitable-especially Ranata. Rooms very comfortable. 24 hr. hot drinks available and hot breakfast. Shuttle service.
Nothing Beginning with the shuttle bus, the lobby and our room. All was in dire need of upgrading. Everything I mentioned smelled was old and needs to be refurbished. by far this was our worst experience with Hampton Inns and we've stayed at them all over the country. Management's attitude also needs an adjustment
A very comfortable and clean hotel close to JFK
nearby the airport & JFK Airtrain Charging me $319 USD while the Total cost of my stay as per my online booking was $277 USD
I was impressed super clean. spacious.. kitchen with flatware everything you need to have a romatic dinner. ..comfortable bed..loved the area.. trains near by.. staff were friendly and professionals and helpful. .i would definitely stay here again..
I really loved the kitchen! There was ample supply of everything needed in the room. It was super spacious, and I was just really impressed!