Rent a Lexus in Frankfurt am Main
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Companies that offer Lexus car rentals in Frankfurt am Main
Hertz
9.3
Wonderful
8 reviewsBest rated
Cleanliness
9.5
Comfort
9.3
Pick-up/Drop-off
8.3
Value for money
9.1
3 locations in Frankfurt am Main
Filters
Reviews
10.0 Wonderful
Nov 2022
10.0 Wonderful
Nov 2022
5.2 Fair
Jul 2017
Cons:
The location demanded that I obtain insurance and pay USD 500 before they would give me the car since I did not have a copy of my insurance showing that rental cars were covered. Who cares a copy of their insurance disclosures? If I had known, I would have obtained a copy before I left the US. Thus, I had to call my insurance company at my expense and have them email a copy that I could then email to the renal counter. I will not use Kayak nor Hertz for a rental car again and will tell all of my friends to not use them also. Not happy.Avis
6.2
Okay
29 reviewsCleanliness
7.2
Comfort
7.1
Pick-up/Drop-off
6.3
Value for money
5.8
6 locations in Frankfurt am Main
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Reviews
8.0 Very good
Dec 2019
Cons:
The original Avis representative at check-in had asked me if I wanted GPS. I said no, and although I can speak some German I was tired after a long flight and signed the contract without noting that I was paying for additional GPS that I did not ask for. Upon returning the vehicle I spoke once again to a different person at the counter telling her the situation and was given a credit for the GPS2.0 Poor
Aug 2019
Pros:
NothingCons:
Turned to be a scam, supposed to be a VW Sharan van or similar, but they said there was a mistake in CarRentals.com reservation with Avis and they will give me a station wagon instead, and if I wanted a van I had to pay $1780 instead of $630. Both are unprofessional, CarRentals.com and Avis.3.6 Poor
Aug 2019
Cons:
The rep told me about the charges and advised to bring back the car with full tank to get 120$ credit but upon returning my car, not only did I not get the credit, I was over charged an additional 500$.. dishonest staff attempting to over charge you so they can get a commission..stay away!!5.6 Fair
Jul 2019
Cons:
They charged Euros 2,000 for scratches on bumper. Total rip off.8.8 Very good
Jul 2019
Cons:
Car smelled and was dirty10.0 Wonderful
Jul 2019
Pros:
it was very busy and and they handled it wellCons:
car ready sooner, they had to "find" oneDollar
5.3
Fair
18 reviewsCleanliness
6.1
Comfort
6.6
Pick-up/Drop-off
5.2
Value for money
5.0
2 locations in Frankfurt am Main
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Reviews
2.0 Poor
Oct 2019
Pros:
Staff was friendly at the counter but the agency was horrible. Ended up having to go to another vendor to obtain a vehicle.Cons:
This is one of two car rental agencies that insists that you pay for the insurance policy even though you have other comprehensive coverage - this effectively doubles the cost of the rental. This was not apparent on the website. The staff person I dealt with indicated that it was present in "very very fine print." Both I and the person ahead of me who also appeared to be a seasoned traveler then had to make alternate arrangements. This cost me an additional two hours at the airport when I had a long drive to make after a long flight.4.0 Mediocre
Jun 2019
Pros:
Drop off was super easy, but pick up took a hour and I did not wait in a line.Cons:
The terms of agreement for Dollar (Germany) mandate that you purchase their insurance - if you used a credit card for your rental. The insurance is an “option” that must be added at the counter and as it is an “option” is is not included in any quote. It doesn’t matter what other insurance you have2.0 Poor
Apr 2019
Cons:
We couldn’t pick our car up st time I had requested. The staff at this airport location is HORRIBLE! Attitude manners everything horrible. We didn’t rent the car and went to another carrier4.8 Mediocre
Jun 2018
Pros:
Car was a Hertz, new RenaultCons:
The very small print that the guy at the counter put in front of my, saing that I need to take full CDW despite my Wolrd Elite Master card. That was a pain to start our vacation with, since I spent 3 hours to argue and in the end I had to call several times in Canada to have the bank transfer me to the insurance company to have a letter specifically stating that the credit card in hand is covering me and not someone else with the CDW. Third world experience in Germany, I would not expect that, but Hertz seemed to want badly every one of my dollars. Will no longer rent with Dollar/Hertz and will say around me the story so people are aware.6.8 Okay
Sep 2017
Pros:
That we finally received a car.Cons:
I made a reservation weeks in advanced yet the day of, there weren't any cars available due to events in the city. I'm sure the cars got rented out at a higher rate to walk in customers that did have a reservation. We had to wait at the airport for 3.5 hours after 2 long flights. And we weren't the only ones. A lot of people were in the same boat as us. If I ever use hertz/dollar again I won't bother making a reservation as it means nothing, apparently. Also, our final bill was more than quoted and we were not notified of the early closing time at the drop off location. Although, this is not surprising as the agents at the pickup location could barely do their jobs due to so many upset customers, waiting.2.0 Poor
Aug 2017
Pros:
When I attempted to pick up the car I was informed that the credit card I used was insufficient and I'd have to purchase the additional insurance. The charge for the insurance more than doubled the amount quoted.Cons:
Dishonest business practices and attempting to squeeze every penny from me.Thrifty
4.5
Mediocre
No reviews available
Cleanliness
6.7
Comfort
6.1
Pick-up/Drop-off
3.1
Value for money
3.5
2 locations in Frankfurt am Main
55 travelers who rented a car in Frankfurt am Main gave the car agency they used an average rating of 6.2
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