Reviews for Dollar in Frankfurt am Main
- All reviews 100%
Mar 26 2017
Not flexability and no customer service
Cons: By a mistake I've ordered the car and the pickup wasn't from the airport. I've asked Dollar in Frankfort airport to change the location and I'll pay for this change but he told me he cant do it with Dollar and the rental office in the city where I'm supposing to pickup the car is already closed. Interesting there is no customer support service for Kayak, shame. I'll consider my business with Kayak in the future!!
Oct 31 2016
Pros: Located very close to the metro station.
Cons: We returned the car a day early as we didn't realize the rental facility wasn't 24 hours (we had an early morning fight the next day).
Oct 26 2016
Pros: Not much...
Cons: I was given much trouble about proving my credit card covered insurance. I will never rent from Dollar again because I go through the same thing every time. The rental is very expensive and I got an inferior car to what I had reserved. At first he tried to pass off to me this huge, clunky van that was Far bigger than what I have reserved; when I complained and asked for an intermediate size car they gave me a smaller car and charge me the same price. The overall experience was very negative and a waste of time and money. Disappointed.
Oct 3 2016
Pros: The car and service was fine.
Cons: When I called from the Frankfurt train station to find out where the Dollar counter was located, the person in Ireland told me to go to the Hertz counter at the train station. We waited almost 2 hours for that counter to open, only to be told that Dollar was not at that counter. Instead, we needed to take a cab for $7 to a different Hertz dealer. We asked for a map, and none was available. We didn't have Internet, or any idea of how to get around without a map. Thought that was a basic to be included with any rental.