Guest Reviews
Overall Rating
7.3
Good
Based on 6,406 reviews
Cleanliness
6.4
Comfort
5.9
Pickup/Dropoff
5.0
Value for money
5.2
Dollar car rental prices in Frankfurt am Main
| Economy | $12/day | |
| Compact | $14/day | |
| Intermediate | $15/day | |
| Full-size | $22/day | |
| SUV | $19/day | |
| Mini | $12/day | |
| Van | $49/day | |
| Luxury | $24/day |
Pros
"Car was nice and clean."
(in 739 reviews)
"But overall a good experience"
(in 87 reviews)
"nice clean car, helpful personel."
(in 331 reviews)
Cons
"Worst customer service experience EVER."
(in 257 reviews)
"Could not pick the car."
(in 102 reviews)
"Didn't have a credit card."
(in 100 reviews)
Recent Reviews
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Find reviews that mention:
customer service
pick up the car
car was clean
credit card
pick up and drop
great car
car i reserved
car was great
car available
picked up the car
great value
drop the car
great price
great experience
friendly staff
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2.0
Pros: no
review from
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7.6
Cons: The staff could be more friendly. I had to insist to get a doc confirming the car return without damage.
review from
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4.0
Pros: Drop off was super easy, but pick up took a hour and I did not wait in a line.
Cons: The terms of agreement for Dollar (Germany) mandate that you purchase their insurance - if you used a credit card for your rental. The insurance is an “option” that must be added at the counter and as it is an “option” is is not included in any quote. It doesn’t matter what other insurance you have
review from
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2.0
Cons: We couldn’t pick our car up st time I had requested. The staff at this airport location is HORRIBLE! Attitude manners everything horrible. We didn’t rent the car and went to another carrier
review from
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2.0
Too Many Hidden Costs
Cons: Once we got to the location there were an abundance of extra costs not priced into the rental upfront. This doubled the cost of our rental price. RECOMMENDATION: don't book rental cars through KAYAK!!!
review from
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5.2
Wrong Vehicle
Pros: The pick-up and drop-off was seamless.
Cons: We ordered an "Opel Vivaro or similar" 7 passenger 3 bag minivan but received a Ford Smax which is classified as a 7 passenger 1 bag. MUCH SMALLER! As a result, we had to get a second vehicle.
review from
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4.8
Germany rental for two weeks
Pros: Car was a Hertz, new Renault
Cons: The very small print that the guy at the counter put in front of my, saing that I need to take full CDW despite my Wolrd Elite Master card. That was a pain to start our vacation with, since I spent 3 hours to argue and in the end I had to call several times in Canada to have the bank transfer me to the insurance company to have a letter specifically stating that the credit card in hand is covering me and not someone else with the CDW. Third world experience in Germany, I would not expect that, but Hertz seemed to want badly every one of my dollars. Will no longer rent with Dollar/Hertz and will say around me the story so people are aware.
review from
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2.0
Robbed
Cons: Was told online would be around 130 euros the insurance offered on the website was also invalid. The lady at hertz said I had to pay 450 euros including deposit, I asked her to confirm that price 3 times. I then got a receipt for 734 euros which was all of my money. I therefore asked to be refunded (Friday morning) and am still waiting for my money. Am stuck in Germany with no money and no transport very disappointed and won’t be returning to hertz again. Cheers, Sam shaw
review from
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9.2
Beware of what type of insurance you get when renting through KAYAK!
Pros: Pick-up in Frankfurt was good although the location was a little remote. The car was great and we got a good value for the rental price. But, please see my notes on the return and the insurance issue!.
Cons: The drop-off experience in Berlin was very unprofessional and tedious. The employee was matter-of-fact and unhelpful with the issue of wear-and-tear scratches on the car. Basically, the attitude was "It's your fault. You didn't take our insurance. We're going to charge you. Now, go away!" They charged my card an extra 749 Euro for three scratches!! Stay away from Hertz and Dollar in Germany!!
review from
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7.6
Overall recommendable, despite unnecessary, easy to correct issues
Pros: * Location just steps from S-Bahn station * Easy drop-off - even after hours * Rental less expensive than with airport pickup * FRA airport is a mess to navigate by car - much easier using S-Bahn
Cons: * no dollar logo on building, nor house-number -> hard to find (Dollar and Thrifty are now Hertz; look or that logo that is easy to see) * Long wait at pickup - office staff appeared overwhelmed and frustrated with their job * Required written confirmation from credit-card's insurance - not mentioned when booking, but confronted with requirement at pickup! * Got larger (i.e. less fuel-efficient) car than booked - with 6$/gallon that matters even more
review from
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6.8
Reservation means nothing
Pros: That we finally received a car.
Cons: I made a reservation weeks in advanced yet the day of, there weren't any cars available due to events in the city. I'm sure the cars got rented out at a higher rate to walk in customers that did have a reservation. We had to wait at the airport for 3.5 hours after 2 long flights. And we weren't the only ones. A lot of people were in the same boat as us. If I ever use hertz/dollar again I won't bother making a reservation as it means nothing, apparently. Also, our final bill was more than quoted and we were not notified of the early closing time at the drop off location. Although, this is not surprising as the agents at the pickup location could barely do their jobs due to so many upset customers, waiting.
review from
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4.4
Terrible experience
Pros: Dropping the car off
Cons: They forced us into over priced insurance we did not need or they would not give us the car. They made us wait 3 hours even though the car was parked right next to the entry door the whole time. They were rude and unfriendly. I will never rent from them again
review from
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7.6
Cons: The staff could be more friendly. I had to insist to get a doc confirming the car return without damage.
review from
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7.6
Overall recommendable, despite unnecessary, easy to correct issues
Pros: * Location just steps from S-Bahn station * Easy drop-off - even after hours * Rental less expensive than with airport pickup * FRA airport is a mess to navigate by car - much easier using S-Bahn
Cons: * no dollar logo on building, nor house-number -> hard to find (Dollar and Thrifty are now Hertz; look or that logo that is easy to see) * Long wait at pickup - office staff appeared overwhelmed and frustrated with their job * Required written confirmation from credit-card's insurance - not mentioned when booking, but confronted with requirement at pickup! * Got larger (i.e. less fuel-efficient) car than booked - with 6$/gallon that matters even more
review from
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6.8
Reservation means nothing
Pros: That we finally received a car.
Cons: I made a reservation weeks in advanced yet the day of, there weren't any cars available due to events in the city. I'm sure the cars got rented out at a higher rate to walk in customers that did have a reservation. We had to wait at the airport for 3.5 hours after 2 long flights. And we weren't the only ones. A lot of people were in the same boat as us. If I ever use hertz/dollar again I won't bother making a reservation as it means nothing, apparently. Also, our final bill was more than quoted and we were not notified of the early closing time at the drop off location. Although, this is not surprising as the agents at the pickup location could barely do their jobs due to so many upset customers, waiting.
review from
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2.0
Pros: no
review from
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4.0
Pros: Drop off was super easy, but pick up took a hour and I did not wait in a line.
Cons: The terms of agreement for Dollar (Germany) mandate that you purchase their insurance - if you used a credit card for your rental. The insurance is an “option” that must be added at the counter and as it is an “option” is is not included in any quote. It doesn’t matter what other insurance you have
review from
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2.0
Cons: We couldn’t pick our car up st time I had requested. The staff at this airport location is HORRIBLE! Attitude manners everything horrible. We didn’t rent the car and went to another carrier
review from
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2.0
Too Many Hidden Costs
Cons: Once we got to the location there were an abundance of extra costs not priced into the rental upfront. This doubled the cost of our rental price. RECOMMENDATION: don't book rental cars through KAYAK!!!
review from
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5.2
Wrong Vehicle
Pros: The pick-up and drop-off was seamless.
Cons: We ordered an "Opel Vivaro or similar" 7 passenger 3 bag minivan but received a Ford Smax which is classified as a 7 passenger 1 bag. MUCH SMALLER! As a result, we had to get a second vehicle.
review from
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4.8
Germany rental for two weeks
Pros: Car was a Hertz, new Renault
Cons: The very small print that the guy at the counter put in front of my, saing that I need to take full CDW despite my Wolrd Elite Master card. That was a pain to start our vacation with, since I spent 3 hours to argue and in the end I had to call several times in Canada to have the bank transfer me to the insurance company to have a letter specifically stating that the credit card in hand is covering me and not someone else with the CDW. Third world experience in Germany, I would not expect that, but Hertz seemed to want badly every one of my dollars. Will no longer rent with Dollar/Hertz and will say around me the story so people are aware.
review from
-
2.0
Robbed
Cons: Was told online would be around 130 euros the insurance offered on the website was also invalid. The lady at hertz said I had to pay 450 euros including deposit, I asked her to confirm that price 3 times. I then got a receipt for 734 euros which was all of my money. I therefore asked to be refunded (Friday morning) and am still waiting for my money. Am stuck in Germany with no money and no transport very disappointed and won’t be returning to hertz again. Cheers, Sam shaw
review from
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4.4
Terrible experience
Pros: Dropping the car off
Cons: They forced us into over priced insurance we did not need or they would not give us the car. They made us wait 3 hours even though the car was parked right next to the entry door the whole time. They were rude and unfriendly. I will never rent from them again
review from
Where can I find Dollar car rentals in Frankfurt am Main?
Rhein-main A/p,terminal T1/t2, Dollar car rentals
Address
Rhein-main A/p,terminal T1/t2Phone
+49 69 6959 3244Top Tips For Renting a Car from Dollar in Frankfurt am Main
- 25% of our users found rental cars from Dollar in Frankfurt am Main for $20 or less
- Mini rental cars from Dollar in Frankfurt am Main are around 61% cheaper than other car types, on average
FAQs About Renting a Car From Dollar in Frankfurt am Main
How much does it cost to rent a car from Dollar in Frankfurt am Main?
On average a rental car from Dollar in Frankfurt am Main costs $24 per day.
What is the most popular rental car from Dollar in Frankfurt am Main?
Compact (Ford Focus or similar) is the most frequently booked rental car type from Dollar in Frankfurt am Main.
How many car rental locations does Dollar have in Frankfurt am Main?
Dollar has 4 rental locations in Frankfurt am Main. Take a look at our Dollar rental location map to find the best rental cars near you.
Does Dollar have a car rental location at the airport: Frankfurt Airport (FRA)?
Yes
Does Dollar offer shuttle or airport pick-up services from Frankfurt Airport (FRA)?
Yes