Book Dollar car rentals in Frankfurt am Main

Cons: Nothing at all

Cons: The place didn't have the right number address so the cab driver was confused. We left the place and then drove back to it. It would have been nice to know that you could take the train/subway to within a block and just walk. The car was not equipped with GPS which I had requested weeks in advance; then they had none on site and we had to wait for one to be delivered. Then we had to discuss the car insurance, which I purchased online through the rental website. They wanted to see the policy, not just the agreement. After a phone call and me having to say that I did not need insurance, I was given the car. The check out time took much longer than necessary. The clerk was kind and friendly throughout the whole ordeal.

Cons: - Charging for local insurance costing almost double the rental price, although I bought insurance already with my booking. - Staff was not knowledgeable, not friendly, and extremely rude. I mentioned I am Hertz gold member and a holder of a platinum AMEX card and that still didn't waive the local insurance, although the agent said in the beginning of the conversation that it would. - After going through all the hassles and finally figuring out what the agent wants. There were no automatic cars available and the agent refused to offer an upgrade and asked to wait a couple of hours till there are automatic cars available. - I called the booking phone number to escalate, got a Hertz agent on the phone and she said she couldn't locate my reservation to resolve the problem. - A wast of money and time. Never again with Dollar and probably not with the parent company Hertz either. Not my first disappointing experience with Hertz Germany though.

Cons: The requirement of insurance took me by surprise. It caused the price of the rental to double.

Cons: Made reservation with Dollar for quoted total at FRA. When i arrived Hertz claimed my credit card did not cover the "mandatory" extra insurance (it was fine for another ~10 car rentals at FRA airport in the past year) and forced my to buy insurance for $15 or so per day, I lost almost $200. They even had the gall to tell me that the extra insurance offered by Kayak would have been a waste and I would have been forced to get their BS insurance anyhow.

Cons: By a mistake I've ordered the car and the pickup wasn't from the airport. I've asked Dollar in Frankfort airport to change the location and I'll pay for this change but he told me he cant do it with Dollar and the rental office in the city where I'm supposing to pickup the car is already closed. Interesting there is no customer support service for Kayak, shame. I'll consider my business with Kayak in the future!!

Cons: We returned the car a day early as we didn't realize the rental facility wasn't 24 hours (we had an early morning fight the next day).

Cons: I was given much trouble about proving my credit card covered insurance. I will never rent from Dollar again because I go through the same thing every time. The rental is very expensive and I got an inferior car to what I had reserved. At first he tried to pass off to me this huge, clunky van that was Far bigger than what I have reserved; when I complained and asked for an intermediate size car they gave me a smaller car and charge me the same price. The overall experience was very negative and a waste of time and money. Disappointed.

Cons: When I called from the Frankfurt train station to find out where the Dollar counter was located, the person in Ireland told me to go to the Hertz counter at the train station. We waited almost 2 hours for that counter to open, only to be told that Dollar was not at that counter. Instead, we needed to take a cab for $7 to a different Hertz dealer. We asked for a map, and none was available. We didn't have Internet, or any idea of how to get around without a map. Thought that was a basic to be included with any rental.