Reviews for Dollar in Frankfurt am Main
- All reviews 100%
Jul 20 2017
Pros: An amazing price on a month long rental. The service was amazing, the car was brand new.. perfect experience.
Cons: Nothing at all
Jul 12 2017
Pros: They gave us a bigger car with 6-speed diesel. It was great on mileage and kept up with German autobahn traffic. The price was very reasonable.
Cons: The place didn't have the right number address so the cab driver was confused. We left the place and then drove back to it. It would have been nice to know that you could take the train/subway to within a block and just walk. The car was not equipped with GPS which I had requested weeks in advance; then they had none on site and we had to wait for one to be delivered. Then we had to discuss the car insurance, which I purchased online through the rental website. They wanted to see the policy, not just the agreement. After a phone call and me having to say that I did not need insurance, I was given the car. The check out time took much longer than necessary. The clerk was kind and friendly throughout the whole ordeal.
Jul 10 2017
Very very disappointed
Cons: - Charging for local insurance costing almost double the rental price, although I bought insurance already with my booking. - Staff was not knowledgeable, not friendly, and extremely rude. I mentioned I am Hertz gold member and a holder of a platinum AMEX card and that still didn't waive the local insurance, although the agent said in the beginning of the conversation that it would. - After going through all the hassles and finally figuring out what the agent wants. There were no automatic cars available and the agent refused to offer an upgrade and asked to wait a couple of hours till there are automatic cars available. - I called the booking phone number to escalate, got a Hertz agent on the phone and she said she couldn't locate my reservation to resolve the problem. - A wast of money and time. Never again with Dollar and probably not with the parent company Hertz either. Not my first disappointing experience with Hertz Germany though.
Jun 28 2017
Pros: No one was in the office on sunday