Guest reviews
Overall rating
5.4
Okay
Based on 62 reviews
Cleanliness
6.3
Comfort
5.8
Pick-up/Drop-off
5.0
Value for money
5.1
Pros
"Staff was friendly and swift."
(in 1485 reviews)
"Dropoff was quick and easy"
(in 270 reviews)
"Staff friendly and car clean."
(in 613 reviews)
Cons
"The customer service was rude"
(in 346 reviews)
"Didn't have car I reserved."
(in 199 reviews)
"I'm disputing with my credit card!"
(in 115 reviews)
Recent reviews
Traveler rating
3
8
11
6
16
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
compact car
great car
car available
easy drop
friendly staff
great value
quick and easy
great price
great experience
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2.0
Pros: Staff was friendly at the counter but the agency was horrible. Ended up having to go to another vendor to obtain a vehicle.
Cons: This is one of two car rental agencies that insists that you pay for the insurance policy even though you have other comprehensive coverage - this effectively doubles the cost of the rental. This was not apparent on the website. The staff person I dealt with indicated that it was present in "very very fine print." Both I and the person ahead of me who also appeared to be a seasoned traveler then had to make alternate arrangements. This cost me an additional two hours at the airport when I had a long drive to make after a long flight.
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2.0
Cons: There were hidden fees involved with this rental that were not listed when I made the reservation. I used a credit card that included rental insurance, but when I went to pick up the rental was told I had to use their expensive insurance.
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2.0
Pros: no
review from
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7.6
Cons: The staff could be more friendly. I had to insist to get a doc confirming the car return without damage.
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4.0
Pros: Drop off was super easy, but pick up took a hour and I did not wait in a line.
Cons: The terms of agreement for Dollar (Germany) mandate that you purchase their insurance - if you used a credit card for your rental. The insurance is an “option” that must be added at the counter and as it is an “option” is is not included in any quote. It doesn’t matter what other insurance you have
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2.0
Cons: We couldn’t pick our car up st time I had requested. The staff at this airport location is HORRIBLE! Attitude manners everything horrible. We didn’t rent the car and went to another carrier
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2.0
Too Many Hidden Costs
Cons: Once we got to the location there were an abundance of extra costs not priced into the rental upfront. This doubled the cost of our rental price. RECOMMENDATION: don't book rental cars through KAYAK!!!
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5.2
Wrong Vehicle
Pros: The pick-up and drop-off was seamless.
Cons: We ordered an "Opel Vivaro or similar" 7 passenger 3 bag minivan but received a Ford Smax which is classified as a 7 passenger 1 bag. MUCH SMALLER! As a result, we had to get a second vehicle.
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4.8
Germany rental for two weeks
Pros: Car was a Hertz, new Renault
Cons: The very small print that the guy at the counter put in front of my, saing that I need to take full CDW despite my Wolrd Elite Master card. That was a pain to start our vacation with, since I spent 3 hours to argue and in the end I had to call several times in Canada to have the bank transfer me to the insurance company to have a letter specifically stating that the credit card in hand is covering me and not someone else with the CDW. Third world experience in Germany, I would not expect that, but Hertz seemed to want badly every one of my dollars. Will no longer rent with Dollar/Hertz and will say around me the story so people are aware.
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2.0
Robbed
Cons: Was told online would be around 130 euros the insurance offered on the website was also invalid. The lady at hertz said I had to pay 450 euros including deposit, I asked her to confirm that price 3 times. I then got a receipt for 734 euros which was all of my money. I therefore asked to be refunded (Friday morning) and am still waiting for my money. Am stuck in Germany with no money and no transport very disappointed and won’t be returning to hertz again. Cheers, Sam shaw
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9.2
Beware of what type of insurance you get when renting through KAYAK!
Pros: Pick-up in Frankfurt was good although the location was a little remote. The car was great and we got a good value for the rental price. But, please see my notes on the return and the insurance issue!.
Cons: The drop-off experience in Berlin was very unprofessional and tedious. The employee was matter-of-fact and unhelpful with the issue of wear-and-tear scratches on the car. Basically, the attitude was "It's your fault. You didn't take our insurance. We're going to charge you. Now, go away!" They charged my card an extra 749 Euro for three scratches!! Stay away from Hertz and Dollar in Germany!!
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7.6
Overall recommendable, despite unnecessary, easy to correct issues
Pros: * Location just steps from S-Bahn station * Easy drop-off - even after hours * Rental less expensive than with airport pickup * FRA airport is a mess to navigate by car - much easier using S-Bahn
Cons: * no dollar logo on building, nor house-number -> hard to find (Dollar and Thrifty are now Hertz; look or that logo that is easy to see) * Long wait at pickup - office staff appeared overwhelmed and frustrated with their job * Required written confirmation from credit-card's insurance - not mentioned when booking, but confronted with requirement at pickup! * Got larger (i.e. less fuel-efficient) car than booked - with 6$/gallon that matters even more
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Where can I find Dollar car rentals in Frankfurt am Main?
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- 25% of our users found rental cars from Dollar in Frankfurt am Main for $20 or less
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