Reviews for Avis in Frankfurt am Main
- All reviews 100%
Dec 6 2016
Poor customer service
Pros: Car was ok and comfortable
Cons: The car was brand new and the brake discs were wrapped. The entire car was shaking when braking. I called the Avis customer service 3 times and did not get any help with an exchange of the car. Avis does not care about their customer and failed to help me to address this issue. I am very disappointed
Sep 19 2016
Cons: Instead of the dollar amount of the order confirmation $258.93, Avis billed at 636 Euros, while in spite of the fact that I showed my insurance included it in the bill, added kaie something non-existent services. Very bad and dishonorable.
Sep 17 2016
Long wait time
Pros: Professional staff was helpful, car was clean and worked perfectly.
Cons: Took over an hour of waiting in line and then another half hour waiting off to the side before I could receive the vehicle.