Frisco Van Rentals

Cons: The response for help while I was driving with a warning sign on the dashboard of the car was far from satisfactory.

Cons: N/a

Cons: I called the Frisco Location I rented from and confirmed they had a dropbox and that it was OK to drop the car off after hours Wednesday night. I was paying through Thursday morning but I had no problem with that. I received an conformation E-mail that they received the car on Friday morning. I asked them what they charged me and they added an extra day charging me through Friday even though the large white SUV was parked a few feet from their front door. I asked them to remove the extra day and said I had the gas receipt from the gas station they share a parking lot with to confirm the time and date I dropped off the vehicle. They said there was nothing they could do but they would talk to the manager next week about it!!!

Cons: Reserved an Intermediate SUV, but found out what that actually is, is the smallest SUV you can get. They only call it intermediate, but there is no size they offer smaller, that is the smallest. Intermediate MEANS middle so this is deceitful. That wouldn't have even fit three of our suitcases, so we upgraded to a larger one, which is of course what they intend. They also had us down to pick it up at noon, and online it shows their hours on Sunday as closing at noon. So, we got there at 11 to pick it up, and they tried to charge us extra for picking it up "early." They ACTUALLY closed at 2pm, but that's not what it says on their website so we had no way of knowing. Plus, we're not keeping the car any longer than planned if we drop it off at 11am. My husband took issue with the charge and they ended up taking it off. So there are ways they try to sneak in more charges, just pay attention. Call for hours, you can't trust the website. And intermediate actually means SMALL.

Cons: Time to pick it up and the cleanliness of the vehicle.

Cons: The personnel could have been a little more friendly, they were very efficient

Cons: The office was hard to find.

Cons: Waited for over an hour to get the truck,

Cons: Upon pickup, the rental car had not been washed thus making it difficult to see flaws during the pre-rental inspection. After getting the car, the interior was dirty -- to the extent that the inside windows had obviously not been cleaned. I could wipe my finger on the inside of the window and could see the film residue -- this made it difficult to see out of the window in direct sunlight. Rental location did not have a drop box for the return of the car. When I mentioned it, I was told the drop box was behind the building. The location was in a strip center -- I would have never considered walking to the rear of a strip building to return keys. This was just weird.

Cons: Switched car sizes midway through rental period because we ended up needing something bigger and I had to pay the new car rental price for the WHOLE duration - even for the days that I didn't use the larger vehicle. I think that's outrageous. I should only be charged for the days that I used it. A bit of a rip-off if you ask me.

Cons: Outside of car was dirty Pickup Service didn't work because they know their phones are redirected to their Callcenter early in the morning. No option to Dropoff service after rental when you return after hours. No possible deduction of rental price if prepaid. Overall bad experience, would just reconsider renting here if they are the lowest price

Cons: It appeared there was little to no communication between you all and Hertz. They did not know my rate and it was frustrating that your rate did not match what they had in their computer. Let me be clear I do not blame Hertz for this I am upset at your communication with the.

Cons: Kyle, one of the employees, was mouthing off to the other customers and then was mouthing off to us saying that he never talked to us on the phone even though we showed the manager our phone log that had his phone number on it. Only the manager was working because Kyle was sitting in the back being loud and rude, and one other employee was locked out of his computer so he couldn't do anything, either.

Cons: Thought I was getting unlimited mileage but the small print said 1750 miles included. Went about $400.00 dollars over that. My fault but I am sure many people missed the very small print.