Would you like to save as your currency permanently or for this visit only?
I liked the room layout. The premium cost and then no perks. Water $4.00 a bottle, no fridge, dirty bathroom. We typically stay at Hiltons/Hamptons but they we're sold out. We drove out of way thinking that we were staying at a premium location but the pictures most of been taken 20 years ago. The place was ran down, maid service would wake you up and they lost our reservations and did not have our days in right from our booking with booking.com I would only stay here again if the price was stellar but this was one of the pricier hotels in the area.
Room was very clean. Bed was so comfortable! The furniture looked brand new, very nice. Everything was good.
After giving me the wrong room assignment, the staff gave me free Wi-Fi! However, the Wi-Fi only worked if I was standing in the corner of my room balancing on 1 foot while I held my iPad on top of my head.
Very nice room and smart layout. Hotel emailed me asking what I would like and the had my requests available. No bellman available during stay. Poor parking. Floor was designated as a dorm for college, very strange. Broken front automatic entrance door.
The bed was really comfortable and the room was clean. It's a nice hotel for couples who want a night of privacy. No refrigerator and the pool closes too early.
Serving staff Overall state of shabiness. The hotel appears to be a relatively new hotel, while exhibiting a total lack of care to the physical plant.
The staff were extremely friendly. They were very knowledgable of the area as well. We were in town for a function & not too familiar with the area but the staff made sure we knew where things were. Plus the hotel had asked if there was anything I needed before we came & the fridge was in the room Being a short stay ( 4 nights) I wasn't too concerned about the beds being made but fresh towels would have been nice. They gave us some when we saw them in the hall but only on 1 day the bed was made
Very clean and classy hotel. The room was comfy and great! Only complaint was we could hear the tv in the room next to us at 1130 pm.
The place is nice got a suite with jacuzzi The resort booked a bachelor party in the suite next to us you could here the stripers and parting all night till 3:00am complained to management and nothing got done about it .
The pools are awesome. The indoor/outdoor pool is so warm you can swim outside in the winter. My kids had a blast.
The hotel was clean and nice for the money we paid to stay. The breakfast. The waffles taste like they added something to the batter or spoiled. Took one bite and almost vomited. The sausage taste like frozen patties from a box. Eggs were terrible. Orange juice and apple juice taste like it had no flavor. If you are going to this hotel, make sure it's not for the complimentary breakfast.
Breakfast was good for this type Hotel. Room did NOT match the pix on their website! It was like stepping back in to 1986, except they did have a granite countertop on the vanity. It is possible I got an old room. maybe some are updated, I'd ask when checking in! Worst was the broken arm on the Walmart quality desk chair, the gas lift strut was broken too, so sitting at my computer I was like a kid at the table, way low! Also had about 1/2" of foam left in the seat. Miserable and inexcusable!
Large rooms - friendly staff tub showers
The size of the rooms were great. The staff was friendly and helpful. The rooms were kept fresh and made up quickly and inconspicuiosly size of bathroom counter
No elevator service for entire stay our room was on 3rd floor
The location was great for a conference in Wheaton. The staff was very professional and friendly. Overall the facility was clean and quite.Take the time to visit Napperville Settlement while you are there!
The breakfast was very good. Lots of choices and a very nice eating area. The front desk staff, with a couple of exceptions, was very helpful with giving us recommendations and driving directions. The hotel was quite Maid Service was marginal. Twice she/he failed to leave us coffee pods. When they were left it would have been nice to have at least 2 per person.
Very comfortable, great breakfast & wonderful staff! Plumbing system from the 2nd floor was very noisy :-(.
Price, location, staff Breakfast (pathetic compared to other Best Westerns), room size, bed size
Nothing The room was dirty and very old.
It was recently remodeled. It was very conveniently located to the conference we were attending. The staff was extremely accommodating and it was a great value for the money. The bed was very comfortable - not usual for most hotels in this price range. The bathtub/shower was not remodeled but clean and adequate. The fridge was a little noisy but tolerable.
Very clean. Professional and friendly staff. Easily accessible.
I liked that it was quiet there, not a lot of other patrons. Whenever I spoke to staff about an issue they would always want to know my room number. Once they looked me up they would say..."Oh, you reservation is made through Expedia....No that service is not available". This happened on 3 different occasions. Patrons are treated differently depending on how they book their stay. The staff didn't even try to hide that the reason my requests were being denied was because of how I booked my 2 night stay.
loved my stay, room was nice bathroom was beautiful. the bar in the lobby made some great drinks. room could have had a mini fridge.
They let me check in very early. I arrived early and exhausted from traveling. They were very accommodating. The room was great as well and love the location. Nothing.
The room was nice and clean and the staff was friendly. The room was a little small.
Rooms were clean and well appointed. Staff was freindly. Located right off the highway makibg everywhere close. Other guests were quite noisy, but at no fault of the red roof inn.
Clean and quiet, well insulated rooms We were able to check in a little early after an overnight flight that left us exhausted. That alone was very much appreciated! We wanted to stay additional nights, but I was told by the front desk that nothing was available. I later inquired with different clerk and was told yes, but at at a much higher rate. I checked online and was guaranteed the same rate I was paying for a room. Apparently they don't like third party bookings! I stayed elsewhere for the additional 5 nights
Everything was amazing the rooms are gorgeous and extremely affordable will definitely be staying here on future trips
Everthing you need with. Our frills.
Cleanliness, nice tv, bathroom, bed, refrigerator, etc
Staff members were great Disclaimer: I am a neat freak... but the wipeable surfaces could have been cleaned a little more thoroughly, and the paper materials were all pretty ratty (I know; who cares, right? And I'm all for being green--but it wouldn't cost that many trees to replace them once in a blue moon). More importantly, beds were comfortable and spotless.
Overall the stay was fine except for the loud cleaning staff. When cleaning a room they would allow the door to slam close anytime they would walk in or out. This happened all afternoon by multiple staff in every room. I suggest investing in a doorstop for each person to use to prop open the door of the room they're cleaning so the doors won't need to be open/closed multiple times.
Front desk mgr was very friendly and fun. Room was clean, nice comfy bed. All was good.
Staff was extremely friendly and helpful. We were in a non smoking floor of the hotel, yet there were several smokers on the floor. We had to pass them every time we went to the elevator.
When I checked in the staff was extremely nice and helpful. The rating for the hotel that I saw was 3 out of 5 stars so I wasn't expecting much but I was pleasantly surprised. The room was clean and beautiful. The complimentary breakfast was a nice bonus. I would definitely stay here again. The bed was a bit hard for my taste but the pillows and blankets made up for it.
The hotel was an older Hampton Inn, but it was clean. The TV is on the smaller side, but acceptable. My wife and I checked in and went to the room. It was nice and clean, we watched a little TV and enjoyed the room until it was time for bed. The next morning, the breakfast was mediocre. The bed in our room was horrible. The mattress was old, very thin and not comfortable at all. While my wife tried to sleep in the bed, I couldn't. I ended up sleeping sitting up on the sofa. I have never experienced a bad night in a Hampton Inn like I did in this hotel.
The beds were extremely comfortable and the room was clean. The staff was friendly. We brought our dog and I was told there would be a $50 charge for both nights. When I arrived I was told I had to also put down a $100 deposit which would be refunded. I was charged $211.48 in addition to the $50 and I am waiting for a call back. Also they advertise a suana but there isn't one.
Clean, nice staff, efficient
Hotel is very clean and staff are very nice and helpful. The breakfast was ample and the serving and eating areas were clean and modern looking. I was especially pleased to see that snacks and toiletries sold in the hotel pantry were reasonably priced, e.g. $1 for a can of Coca Cola. Overall a very nice hotel and good value for the money. The pool and sauna were out of commission, but both are in doors which is especially nice on winter days.
EZ check-in and gracious hoists. However, I think I lost a necklace in my room, a crucifix that I'm very attached to. Has it been turned in, or is it under the bed??
The bedding is outstanding! The staff is helpful and the accomodations ideal for our needs while visiting family in the area.
Convenient to downtown Naperville. Close to restaurants: Rock Bottom Brewery, CA Pizza Kitchen, Starbucks, McDonald's and others Convenient to theater, bowiling If you forgot something target is nearby Quiet-- DId not hear road traffic from the room nor did you hear people outside your room. We did bring a noise machine though so that may account for that Wish breakfast had been free Wish I had my latex foam pillow from home. Hotel pillows are never any good
Great facilities, nice staf, nice location For the price in the suburbs I come to expect complimentary breakfast, not for a Hilton company though. Also, overall it was clean except for the big toe nail I found. Guess the vacuum isn't able to go up against the wall.
Nice newer facility with great parking and amenities. Breakfast was not free.