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Staff very helpful There is no parking facility and no internet
Liked the atmosphere, the modern decor, and the Quality Indian restaurant. Mattress was soft (for our taste at least). Bath was very small. Unfortunately we had a water leak from the room above which came down into our bath. Fortunately we were not in the bath at the time.
The staff were extreemly helpful. Lovely toom The shower cubical was very small and tight
Friendly staff. Excellent food
it was very modern, lounge an bar was very nice.. room was awfull small, was no space for my suitcase..sheets were not changed.
The Hotel is fresh and modern, very central location. Staff very friendly and helpful without being intrusive.
The location was excellent for Glasgow West End with free parking just opposite.Staff were very helpful and hotel clean.
We enjoyed the cleanliness and kindness of the staff and everything we met. We did not get to go on the tour we wanted or at all. The tour was booked up and the remainder of or time was to short of a stay in order to see what we wanted to see.
Location, size of the room breakfast room and service
location breakfast could have been warmer
From my first moment in the hotel the staff were very friendly and helpful. They asked what the occasion was and I told them it was my husbands birthday. We were given a front facing room and a complimentary bottle of champers. I have stayed in numerous hotels over over the world and I will definitely recommend this hotel to friends and family as I did on Sunday and my mother-in-law is booking.
On arrival we had to call booking.com as the hotel had not received the fax! this caused us some delays and great frustration as we were being told we had no booking
Easy access to Byres Road and the West End .
Excellent location. Hotel had character. Staff was friendly and helpful. Our room was outdated and noisy from the nearby elevator.
We enjoyed the stay, and find it easy to reach busses and other transport when we wanted to go to the city or elsewhere. The cleanliness of the room could be better. It was ok the first two days, but after that it was not good.
the location was especially useful near to the subway and the shops there was a hole in the carpet. the decor was old fashioned.
Location. It was basic but had everything needed for a short break.
Warm and friendly comfortable room with adequate facilities for an overnight stay. Excellent breakfast. Decor a little tired. Lack of parking space
Had a good nights sleep. the bathroon needs a good scrub round the bath tiles to get rid of black mould and the shower head was not staying in place . the tv was hard to work.
Staff made a very good impression. Very pleasant and helpful.
It was in an excellent location, staff were friensly and helpdul. Had a very comfortable and enjoyable stay.
shopping & sight seeing
Good location value for money
Room was good size,Every thing you need,Breakfast was first class staff very helpful would recommend it, just to say the reception wants brightning up a bit,Then it would look the part,
Have stayed at this hotel before and found it excellent for getting to the SECC for concerts, also just at 20/25 min walk to the main shopping area in Sauchiehall St. There is nothing I didn't like.
well situated, good food selection, pleasant staff, warm and friendly. No fridge in room as stated,,could improve their supply of coffee and milk. Fabric on arms of chairs in room worn out.
the breakfast times were to early .we didnt have one breakfast during our stay .
central location which was good Carpets were a bit dated and shabby - no lift which was a pain when you were in the attic rooms
Beds and pillows were comfortable Showers were so small. You could not bend down if you would drop your soap. Hallway carpets were dirty, and every morning they put your clean towels outside your room door on the dirty hallway carpet Floor.
Great location near Kelvingrove Park and West End (and easy enough to find on Sauchiehall St), generous and tasty breakfasts, free wireless, and complimentary fruit and coffee/tea in the lobby downstairs. All in all very pleasant. Weekday breakfasts a little too early (7-8:30) although it did ensure we made the most of limited daylight hours... bathroom a little spartan but it did the trick.
Good location for the SECC. Rooms were Clean and comfortable. Nothing special but what you would expect from a 3 star city location hotel. Breakfast was the best thing about the hotel. Decor could do with an upgrade especially in the bathrooms.
The 3-bed room was spacious and the breakfast was quite good No lift to top floors and no prior notice given. Showers need to be upgraded - looked dilapidated and the water power was very poor.
the best thing about our stay was the breakfast. superb choice and the quality of everything was excellent. the service and attention was second to none. our room was lovely and warm with great facilities.
Cleanliness of rooms and hotel courtesy No
The front desk was more then helpful.
Only spent one night and my purpose was just that - a place to sleep for the night. It served it's purpose well and was compfortable. I did not need or wish to use any of the facilities so I can't comment on them as I just don't know nothing
the hotel was comfortable and very welcoming. breakfast was fab
wireless internetthat worked
breakfast wonderful, lots of choice. Restaurant exeptional value would have liked better bar facilities but that's a small point
good location, good price, very clean, free WiFi
Clean and comfortable room. Helpful staff. There was noise during the night from the street that disturbed me.
Very clean and comfortable Although advertised as parking available, I found it very difficult to park my car, as all the surrounding streets were resident permit parking only. There were a few parking metre's but all were taken and at the metre I could only leave my car for 4 hours.
Freshly cooked eggs, hot shower, jammy ring biscuits, friendly (and efficient) staff in the morning at breakfast The evening receptionist was neither the friendliest nor the most helpful!
Exceptional value for money - great location for shops and restaurants in Byers Road. Clean, comfortable and spacious room. Very quiet. Good breakfast selection. Initial welcome by Receptionist was less than welcoming, but later on she could not have been more helpful with advise and information. No complaints.
Lovely room, disabled facilities on the ground floor, very helpful staff both before our arrival and during our stay. Very limited parking available entry via the back door as there were no signs to the front of the hotel from the car park
Decently clean, good location, helpful staff, good internet facilities. Lock on room door could have been more substantial.
Location and very quiet at night No lifts
the excellent staff service here. no.
The 24hr reception service was very useful as I got in at 4.00am. The signle room was roomy and the shower was one in which you could move around. The breakfast was quite simply awful - served without any regard to what sequence you were eating it in. There was an occassional mechanical noise (quite loud) emanating from just outside the room, which at times was annoying.
Room was lovely and breakfast was good. Breakfast staff were very friendly Receptionist was not overly friendly when we arrived and our breakfast table was really sticky the girl gave it a wipe when I asked for it to be cleaned but I think it was long term stickiness.
Good location,friendly and helpful staff. Sheets on single bed were worn out and holed.Room was warm and difficult to ventilate because windows were stuck shut.
Clean, comfortable, efficient Breakfasts adequate but could be better. (Eg nicer bread, more variety) Would push up the cost I guess.
dirty,damp,smelly rundown hostel,had to book out after 3 nights to find a real hotel.dont know how they get away with it.should be closed down,its a fire hassard to, no night staff its a joke
The breakfast was good. There was no heat in the room. The handles to the heaters had been removed (obviously a budget concern). The blankets had pubic hairs stuck in them. The bed decor looked like it was used in a 70's porno movie.
nohot water in ensuit and either scolding hot or freezing cold in bathroom
Price Poor greeting on arrival - house rules read out with no welcome - a bit like going back to school
The location was the only positive. We didn't want to stay there. The service was a disgrace. The room was tiny and didnt look clean. The fact that im getting charged for a room I didnt feel was sanitory enough to stay in.
Not much! There was no where to park and I had to park the car a quarter of mile down the road, the was no lift, the rooms where in a shabby condition and the shared bathroom facilities where disguisting and to it all off we saw a cockroach in the breakfast suite and when we complained the staff were rude to us. Do not stay at this hotel its horrible!!!!
The room was quite big, It wasn't really clean and the breakfast was a little bit poor...
Staff were friendly and professional.
Nice area. The ceiling fell down on us in our room in the night!
Staff was phenomenal!! Very helpful in every way, went, by far, the extra mile. Nothing
relativly central to Congress Center Small room in souterrain, window was not able to be opened wide, quite noisy, old furniture, quite ugly appearance over all
friendly staff, location, value My room was musty.
Extremely comfortable bed.bedding and pillows
need more secure room locks
very clean very noise and rooms small
room was generally comfortable with separate bathroom room noisy especially at night due to heating system and vibration through the radiators
Very helpful and friendly staff, breakfast, restaurant and bar was welcoming and tasty, room was clean and consistently serviced and cleaned. The fan in the bathroom of our room was too loud, and the soap they used smelled a little odd. Very small complaints, really.
Very near to University, to Kelvingrove museum and not far frome center of town.
good comfort in relation to the price some noise from the street
Clean and tidy no problems except the TV was a bit dodgy. TV
The location, comfortable bed....and decent cooked breakfast.
The staff were very friendly
Very close to central Glasgow
The hotel was warm, comfortable and welcoming, the staff attentive and the breakfast couldn't be faulted
Lovely room, nice and big, very clean Staff could be friendlier
Friendly, comfortable, good breakfast
easy to find, close to where i needed to be, clean, friendly
I have stayed there before, the staff were as always friendly and helpful and this time I even had hot water in the shower. the sound insulation is not the best, later in the night I could hear the couple in the next room being intimate, so I will definitely book this hotel again next time I am in town :)
Very comfortable. Lovely location overlooking the river Kelvin. Quiet inspite of being very close to Gt. Western Road. Very convenient for Underground station.Full cooked Scottish Breakfast very good!! On street car parking is a bit congested, but we always found a space nearby
We are an American family of 4 (2 adults and 2 children under 3). The location was great since we were 2 minutes from the underground/subway and a short walk to the University campus. There were plenty of eating options all day, including nice restaurants and cafes, but also a pizza shop and a sandwich shop. Parking was easy and cheap (on street for 4BP/day). The street was also quiet and the in-room fridge was useful for making lunches etc. for our kids. We were in a room next to the front door of the hotel with poor sound proofing to the reception. Our bed was very uncomfortable; we felt every spring and it was noisy. The shower was a bit sporadic in temperature. Simply, the room felt cheaply decorated and tired. Regardless, we'd probably stay here again (but ask for a different room if available) since it was a good location and a good price.
The website said it was close to the Royal Concert Hall but I didint think it was! Nice wee guest house though, very clean and nice lilis in reception! We really liked the comfy bed and the fact to could come and go without weird looks (we were at a concert till late). The guest house was relaxed and calm and breakfast was nice although it would have been nicer if breakfast wasn't so quiet; me and my friend found ourselves giggling away like school children in a library! Overall I would definately go back, shower was hot, tea and coffee in room and nice staff:-) A bit quiet at breakfast and would have preferred breakfast to go on until 11 to sleep more.
nice cosy room
Staff were very friendly. The room was quite small and "old fashioned" - but adequate for 1 night stay.
I booked online for £55 and was charged £80 when I got there!
The Manager was friendly and helpful and the breakfast was fairly good apart from the bacon being cold. The bathroom was fairly modern and clean and the beds had nice fresh white bedding. As a hotel we expected a lounge bar and a restaurant/cafe but there were neither and therefore we feel should not be called a Hotel but a Guest House. The room was very dusty - I had to dust light fixtures, dressing table, bedside tables etc which had not been done for probably a few weeks judging by the depth of the fluff and dust. The cushions on the bed were also dusty. Unfortunately the water when we showered in the morning was cool/cold unfortunately. It had been warm the night before when I tested it.
proximity to university and city; room was clean and comfortable and the cooked breakfast was good. cold shower most mornings; apart from the room virtually no other facilities. no atmosphere to the place.