Would you like to save as your currency permanently or for this visit only?
The hotel was great. There was nothing that I didnt like about the hotel.
Staff very pleasant and very accommodating. We enjoyed being able to visit with other family staying at the hotel by the fireplace.
The bed was comfortable. The lobby was inviting. They allowed me to extend my check out time. There was no elevator. The noise from the halls was very loud. It was not worth $----
Free internet, breakfast, and access to a local gym are great. My non-smoking room smelled like smoke and irritated my allergies.
I really like the layout. The separate buildings gave it mountain resort feel, which I appreciated.
We really like the location and it really fits our shopping needs in the Des Moines, IA area. We stay at this location several times each year, actually every time we stay overnight in the Des Moines area. We were very disappointed with the aging condition of our room and the lack of upkeep of the property. Not only do we enjoyed staying at this location, but also at other Midwest USA locations. We were really shocked at the condition of our room!!!
It was easy to get to. You get what you pay for and I don't think I paid for house keeping because it was non existent. The toilet was stained brown, the bottom of the tub was dirty (I took a shower wearing flip flops), the floors were sticky, and the bed had a dip in the center. I had to stay here for 5 days and I would come back at the end of the work day with hair all over the bath counter, in the soap dish and in the tub. I was so grossed out that I bought my own cleaner with bleach and cleaned the room myself. It was the kind of place that I didn't want to tell the front desk because who knew what they would do to my things while I was gone. Can't say I took advantage of the breakfast that was included because if the room was any indication of what was coming out of the kitchen, I wasn't taking any chances. One good thing is that it is freeway close.... And you know that because you can hear it through the walls. Sorry, but if my company trys to puts me up there again, I'll pass and get a room somewhere else on my own dime. There are plenty other options in the area.
The rooms were setup very nice and cozy . The staff was more than happy to help us with anything we needed and very friendly When we walked in the room and it had been cleaned but the trash had not been removed. They were quick about fixing the situation. The rooms could use some up keep
For the money, you can't get a better room, with as much space. The bath area is really private, set in the back of the room, not by the front door as per usual. Everything seemed faily clean. THe bed was not the newest but was comfortable. The common area for breakfast was very nice and attractive. WE didn't use the pool. In general the place is not being maintained. The entrance to our room was unsightly and falling apart. A bit scary actually. There is no attempt at landscaping anything. The bathroom floor was coming up where the shower water had seeped underneath. There was a spider on one of the pillows when we were getting ready for bed.
It was very clean and friendly Housekeeping woke up my son and my aunt even though we had no service on the door.
We had a leak in the kitchen area and the bath tub could use some work
Newly renovated Exterior could use work
Large space, friendly staff and good breakfast Road noise
Full kitchen was nice if we needed to stay longer. Apartments converted into hotel. Pool was clean. Hot tub was just warm, mold on ceiling, bad urine smell in room, no sheets or blankets or pillows for the pull out bed.
The website and a call to the motel in advance both stated that a crib would be available for our one year old. We were less than pleased when we arrived to find that what they meant was not actually a crib, but a pack n play. In my book, these two things are NOT equivalent. My daughter is an awesome sleeper but not accustomed to sleeping in a pack n play. If I had been told this when I called ahead earlier in the week, I would have brought ours from home, which would have been more comfortable for her. Other than this, the room and facilities were perfectly adaquate. This was our first family vacation, so having her not want to sleep until she basically passed out at 11 each night was not great for us to be able to enjoy the following day.
Nice lobby friendly Breakfast just ok. Hard to find
This is my second trip to this location, each visit just gets better. The staff that works in this establishment is VERY professional. Every interaction that we've had with Morgan, Linzey, and Brandon was just very individual and personal. I've stayed at A LOT of different places and when I think about when I have came here I just feel so good about my stay. The Customer Service is Genuine and not fake or rude, that alone is hard to come by........I LOVE THIS PLACE There were NO complaints........(LOVED EVERYTHING)
Price was good.
My stay was awesome I have a young son and the pool was clean and the room was nice and welcoming The staff at the rest. Was rude and we waited 20 minutes to sit down and then couldn't get more drinks and took 15 min. To get bill then was charged 8 dollars for my son to eat two bites of fruit the hotel was awesome but I'll never eat at the restaurant ever
The hotel has a good location. It is close to shopping and the interstate. The room was clean & comfortable. The only thing I didn't like was that you had to pay for Wifi in your room.
Great location, and excellent customer service. Heat worked well, and loved the free Wi-Fi.
Nice clean room. Big enough for two. Grandchildren came and spent the night with is Dogs barking in hall
The room was spacious and clean. It was also very quiet.
I didn't like the fact that I couldn't cancel one night since my husband got out of the hospital a day early. This is because I got it through kayak through orbitz. I will go directly through the hotel next time I need to stay.
Location Non smoking room that smelled like the ashtray was emptied just before we arrived.
Location to Airport, Cleanliness, staff was fantastic!!!!!!
The room was clean. Breakfast included was very well done. Lots of great options offered and food was fresh. Not well updated. No ice machine in whole building. Existing ice machine has obviously been out service for weeks. There was actual dust. Room was not a good value.
even though this is not a 4 star or a 5 star hotel the staff from day one went above and beyond to make me and my guest feel comfortable. on days that we really did not want to get going early in the morning it was nice to just lounge around there at the hotel and then in the afternoon go sightseeing. the front desk lady by the name of Lindsey was fantastic. she was awesome and really caring we actually became friends while I was staying there.
Big room. Clean and friendly staff Limited parking
It was a privilege to stay here. The staff was friendly abd nice, the room amazing. The hit breakfast was better then I expected. Overall awesome place.
Very clean, the pool was warm which was a plus. The guy in the breakfast area was a little over the top. He was a bit growley pushing people through like cattle.
everyone there was very friendly. many amenity. very clean I cant say anything bad. it was awesome
Not fancy, but very clean and quiet with good amenities.
Friendly helpful staff ready to provide assistance and guidance. Found the location in close proximity to the the airport and interstate. Dining was not the best in the vicinity of the hotel (not the hotels fault) but found the hotel's restaurant especially the breakfast to be exceptional. The breakfast wait staff were among the best I've experienced at a hotel restaurant. The suites could use an upgrade/redecoration.
I keep staying here and it's like my home base in Des Moines
Very comfortable and the environment was nice. Wifi didn't work in our room (325)
Front desk at check in was great. Manager was very helpful when I asked to change rooms due to construction noise. Construction noise. Service in the bar was truly awful. It was so bad I thought it might be a candid camera setup to see how customers reacted. The
Clean and comfortable. Every thing was good.
The staff was very welcoming and friendly. There were quite of few strands of hair in the bed that did not belong my girlfriend or myself.
bed was comfortable. room was clean. decent location for shopping at jordan creek mall. the price compared to the quality of the hotel is not appropriate. i have stayed at much nicer hotels for quite a bit less money. Pictures make this hotel look great, but it is only decent. Wifi was awful, had to use cellular data instead. Biggest problem was we checked in around 5:30, then left for dinner and shopping. when returning around 9:30 we attempted to access our room but our key would not work. we went to the front desk and they informed us they had put us in the wrong room when we checked in, and they had moved our stuff. Extremely disappointing they did not call to notify us or let us know when we walked past the front desk upon our return. quite embarrassing to try to access a room that other people were occupying. there are 2 other hotels right next to this one, i suggest saving some money and frustration and staying at one of those instead.
Bery clean. Comfortable
The hotel was beautiful and in a great location, my room also had a great view!
New so spotless, but located close to train tracks. And the trains come through overnight. We were there in February, and our fourth-floor room was overly warm. Had to turn on A/C! Our double room was smallish, but had a great river view. Staff is best feature -- courteous, solicitous and friendly. I called later about an item we left behind. They located it and helped arrange to ship it back to us. I would stay again.
Everything about this hotel was fantastic! New construction and facilities made for a great stay. The staff was respectful and accommodating in every possible fashion. Thrilled to have been able to stay here and be so close to downtown Des Moines for the Des Moines marathon! If I come back to downtown Des Moines for a weekend getaway this will be where I stay.
I just spent the one night, but everything was nice and clean. Also the view of the river was great. I would stay here again.
Clean rooms. Friendly staff.
Everything Nothing it was great hotel
Clean, easy to get to. Full breakfast with hot food including eggs. Our room was on the 3rd floor, it was a warm winter day. The window was fixed so it would not open at all and the AC unit would not cool the room well and the fan setting only recirculated the too warm air. It was too hot to sleep comfortably, but if you like it this way, enjoy!
Our room was really nice and clean! Bed was comfortable too. I would definitely stay at a Springhill Suites again! The bathroom needed some updating. While taking a shower the faucet continued to squeak and tub needed to be be replaced.
Plenty of space in the room. It would be great for an extended stay. Great selections for breakfast both hot and cold items. Staff friendly and helpful. Parking was convenient. Potentially our new place to stay when in Des Moines area.m Heard some very muffled noise from hall or next room in the night but very minor.
Our stay was good and the room was clean, we would stay here again
Mistakes in room service meal
Beautiful rooms Fireplace Chef at breakfast to make omelette and waffles to order Great breakfast selection Parking garage across the street
Warm, European feel Cold fries with room service meal
Big rooms Break fast, parking
location to downtown activities were great. Rude Manager that would not honor an email I received that confirmed a sleeper sofa. We were up charged for a roll a way bed. The staff was not knowledgeable about downtown events or directions.
Location was good--close to Starbuck's and my relatives' homes. Rooms are spacious--killed 2 bugs, though! the freont desk staff did not recognize the confimation number I gave them and insisted I did not have a reservation! Only when the manager came forward, did he recognize that he had received the booking on his computer--apparently the front desk computers don't receive these bookings--I was fortunate to have the manager present!
Location was convenient. The hotel room furnishings and some of the common areas felt a bit dated. Water pressure in shower was poor.
It had everything we needed for a comfortable stay.
Wonderful property located near the interstate. Great access to local hotspots. Great service and clean rooms. Pool, spa, and sauna.. Very courteous staff.. Room very spacious. Coffee maker and microwave in room. Nice, clean, and quiet hotel.. Nice lobby area.
The air number beds were terrible. It was the most uncomfortable sleep experience i had in a hotel in years.
The room was so luxurious & the staff was amazing! The free breakfast was delicious! We loved staying at the Hyatt! Would definitely recommend & stay there again! The difficult parking, didn't find a spot & had to use valet
it was a beautiful hotel, superior service, with very spacious rooms I wish it could be more affordable, I would definitely stay more often.
Large, clean room Good people
Friendly and helpful staff - both front desk and valet; helpful with directions and made a couple of good restaurant recommendations; Location convenient for an event my wife and I attended during our stay and the valet shuttle included at no additional cost was helpful. Nice breakfast offerings. While I got lucky with a dynamite parking spot in front of the hotel for the weekend and didn't need to move my car, the notion of valet parking for $15 per night was distasteful (I know it can be much more in major coastal cities). Sunday morning breakfast should not end at 10 a.m. - it should run at least until 11.
The email for preferences was perfect!
The room smelled fresh and was imaculate Pillows were a bit on the small side.
This guest did not leave comments about this hotel.
The location was excellent. We had easy access to all of our intended points of interest. We had the best night rest we have had in weeks. Staff was warm and inviting. The morning breakfast was fantastic. Good variety and excellent quality food choices. Nothing
I liked that parking was free and there was complimentary breakfast. It was standard breakfast fare with a few hot options (eggs, oatmeal, waffles) as well as fruit & pastries. The indoor heated pool and whirlpool were very nice. This may seem very minor but there was only 1 curtain in the room that blocked out a lot of light, and there wasn't an option to have a sheer panel that would let light in but allow privacy. Also the window was pretty small.
Well Kept nope
Breakfast No shuttle service to downtown. Evening staff was rude.
This guest did not leave comments about this hotel.
Our room was clean and updated. As usual,we had to give them a credit card for incidentals. They charged us $50 but didn't tell us this is their practice. We called to see why there was a charge and they said they do that and then remove the charge which they did. Didn't appreciate that
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
I was impressed by the room size, the cleanliness, and the overall atmosphere. Though we didn't use the pool or the gym, the areas were gorgeous and looked so inviting! Not a thing. Would stay here again in a heartbeat!
As always...the breakfast! Forced valet that did not park vehicle in a covered garage but rather on a side street during a snow storm for a $25/night charge. I was told all about the city selling parking lot to private investor who is building a parking garage but that is not my problem. If you don't have acceptable parking options don't charge me a premium to park. Inadequate parking options just aren't acceptable and we'll look for another place to stay next time.
I was on a business trip so the downtown location worked out well for me. No
Great view, lovely space. Cost: clearly had upped their rates because the bar exam was being offered in their building.
Like most Embassy Suites, a very nice property, suites with plenty of room, great beds and bedding. Very disappointed in a $10 daily charge for Wi-fi - even for Hilton Honors members (except the two highest levels). Considering other quality downtown Des Moines hotels priced similarly, but with free Wi-fi access, this is typically a difference-maker for us. Also annoying, if you miss the complimentary breakfast (finishes at 9 AM), you are charged $3 per cup of coffee -- again, unlike other similarly priced downtown Des Moines hotels. Not a deal-breaker, but still seems kind of ridiculous.
not very friendly
location was good, room was clean breakfast, as always at an Embassy, was excellent, especially great for kids. Valet parking at a very high (for the market price) was the only parking option. Room was warm and musty, didn't cool well.
The location - on the river (I love water), our room had a view of the river and the distance between the hotel and Nolan Plaza - our day destination - only three blocks from each other - also hotel was easy to find
Greater location, rooms, and friendly staff. The hotel bar and staff leave a lot to be desired!
Complimentary drinks, snacks and great breakfast!
Close to the interstate, but not too close. Close to shopping, food and entertainment.
Hotel room was very clean. Bed was comfortable. Desk staff was friendly and accommodating. Loved the Starbucks in the lobby! Nothing
Rooms were nice. Balcony was nice touch. No continental breakfast
Nice lobby, facilities , cafe. Price would have been better had I booked it directly myself.
Base price ok The breakfast was expensive enough that I should have checked total cost of stay. The location was not very convenient
Staff was very helpful with all our questions. The hotel was clean and comfortable. The breakfast was good. It seemed like a friendly place.
Amazing bed and pillows. Linens were clean and soft. Restaurant was delicious- we ate dinner with drinks and breakfast buffet. The accessible shower bench was a bit flimsy, but worked. With our physical disability needs, the hotels definitely accommodated our needs.