Would you like to save as your currency permanently or for this visit only?
Staff is friendly and accommodating nothing
Free parking, closeness to casino, beautiful view of downtown Detroit. Room wasn't fully cleaned when arrived. Bed wasn't completely made, ice bucket had leftover ice/water in it, glasses were dirty, bath tub was dirty.
Great room great service Poor buffet staff. So smoky on casino floor it got hard to breathe.
Very nive place fancy rooms and clean Very expensive
comfortable bed, clean, friendly staff noisy, horrible view from room directly looking at parking ramp
The room was beautiful. We enjoyed the free appetizers in the evening and the breakfast in the morning. I wish there would have been a small refrigerator for our own drinks and leftover food we had from dinner. Food had to sit out all night and spoiled.
The room was a amazing. The bathroom was beautiful. Bed was comfortable. Overall it was a Pleasent stay. You could hear the people coming and going through out the night. Slamming the doors. And there were little black flies, almost like fruit flies, flying around in the bathroom and bedroom.
The rooms were nice..the casino, easy check in and out Not much I didn't like
Location Under 18 cannot use pool and must be escorted by security to dine. Sold a double bed room, given a king with 1 roll away
service by staff and room size was big. hotel was very smokey
This place is amazing. They have it going on! From the great staff to the great rooms and to the great entertainment!! We are definitely staying at the MGM from now on when we visit Detroit!! Everything was AMAZING!!!
-Loved the pool and spa facility. the room was fantastic, loved the bathroom. access to restaurants and the casino were great as we did not have to go far to get drinks or food. -Drinks were very inexpensive and of good quality. Our cocktail waitress, Autumn, who worked at the Axis lounge was very very kind and hard working. she checked on us many times so we could enjoy our time on the couches without having to get up to order drinks. -we are a gay couple, and felt safe staying at the hotel. Although when I made phone calls I was called "Mr.Johnson" a number of times. -there really needs to be a mini fridge or cooler that we can put leftover food and items in. we were traveling by car so a lot of our items would go to waste. -security guards at living room entrance, there needs to be more consistency in them knowing what all of the guest room key cards look like. we were questioned about being guests because we had cards that said "TAP" on them, and the security guard had only seen ones that said "AXIS" on them. plus no other guard stopped us like that. -having bathrobes in our room would have been a plus because we went to the spa so often but had to walk down in just bathing suits and wet towels.
The room is spacious. Along with great walk in showers. Great casino but seemed like dance club more than about shows or amenities. Wonderful employees very helpful and curtious. Valet is highly recommended. The slowness of elevators after a sporting event is a downer but small inconvenience. Few things that I noticed could be better. Lots of waisted space. Areas of casino seamed like could've been better. Wish they had shuttle to the two stadiums near by comerica park and ford field. Shuttle to and from airport rather than taxi would've been a great addition to the hotel. Overall 5 star hotel. Do wish they had all night buffet because most sporting events get out after their restaurants 11pm closing time but things that could be small upgrades to their hotel
I was there for a wedding and it was centrally located to everything. The door men and valet were extremely personableand very nice. I would have given it 5 stars all around, however, the front desk check in staff did not inform us of the shuttle provided by the wedding until asked and they did not tell us the correct times so we missed the bride walking down the aisle.
i liked the staff a lot, and the casino aspect no free breakfast? if i pay $200 a night for a room, i expect at least some fruit and cereal. but nothing other than coffee was provided.
Everything you could ask for.
Great shower. Nice beds. Very friendly staff.
My room was clean, smoke-free, quiet and on the 22nd floor. The elevators worked well, they had a key security. Couldn't go pass casino floor without key card. Free valet, in room service and breakfast pre-order. The staff was friendly and accommodating. I enjoyed my stay and will return! Room service and free valet
Location Got rid of lobby bar
When visiting any hotel, the staff make up 80% of the overall experience. The staff here at Greektown were my only friendly, but also incredibly accommodating and informative. If I had reasonable questions, they found me an answer as well as provided knowledge on getting around the city. They went above and beyond to make sure my stay was a memorable and satisfying one. Will definitely be returning in the future.
Close enough to walk to Tiger's games. While approaching our room we could hear neighboring couple and son yelling and being loud. We turned right around and went back to front desk where we were quickly reassigned a quiet room overlooking downtown and Comerica Park.
Overall stay. Great staff, very luxurious, great layout of the hotel and rooms Needs a spa/fitness center
It was a well deserved and most awesome romantic get away!! Love it all. Only thing bad, which isnt really that bad, but found clothing from prior guests behind the chair.
Very accommodating, had lots of fun. Love the morning buffet, would like to see that as an available upgrade Room needs a fridge and microwave
The view we got was amazing. The staff was excellent and so accommodating. I mentioned it was my birthday and they were so nice to be sure that we had an amazing view. Heard loud music all night. Not sure if it was from bars outside or from neighbors? Couldn't tell.
The room was fairly clean with the exception of someones fake eyelashes on the floor which was pretty gross. The fact that my sister and I had a marathon early in the morning. The loud neighbors were rude and inconsiderate. I called security on them once, however they kept being loud. My sister and I got at most, an hour of sleep.
Room at night had big spotlights we weren't told about upon check out. Had to close drapes and it was still lighting up the room. Just terrible
I had a chance to enjoy the Casino and Hotel over the Christmas Holiday!! it was warm and enchanting!! Everyone was kind and professional, I can't wait to return. We Loved it ! We loved everything, especially the free upgrade on our room, and room service was awesome!!
1. Location 2. Free parking 1. Side view of the Detroit river from my room (still okay though)
The continental breakfast. I was hoping for eggs, and just a whole platter of food.
the uniqueness and spaciousness of the rooms. Our air conditioning only blew in the living area not the bedroom. it was just a little warm for sleeping.
I liked everything. The Shuttle Driver was a hoot. Everyone was very friendly and accommodating. I will be back.
The hotel needs a complete renovation. The beds were so old and uncomfortable, we ended up checking out at 6:00 am after a sleepless night.
Needs a usb port in the room. Most rooms I've stayed at have them. Very useful for charging your phone
The staff was very friendly and accommodating to my needs. Great location and great building!
The staff was very friendly and accommodating The room was very loud. Noises could be heard clearly from the hallway, next door and outside.
Gorgeous room and lobby Centrally located Courteous staff Shuttle service Valet parking is costly Mini bar offerings were costly
No pool or hot tub
The room was huge and really nice with great proximity to the casino.
Room was massive. Continental breakfast was cereal.
Very clean, easy check in, nice room. No breakfast and have to pay for Wi-fi
The room was comfortable and very attractive. The bathroom was quite nice. No free internet unless you joined Starwoods and when I did I got an email confirmation in Arabic! Which freaked me out. The desk staff said they didn't know what to do and maybe it was some problem with my email. I pointed out it was only the one from Starwoods. The breakfast staff were very attentive, but the meal was overpriced for the quality.
Inadvertently booked the Westin in downtown rather than the airport but glad I did. Imposing, stately building and very good spacious bedroom.
-great response time -professional/courteous customer service -comfortable bed -spacious -excellent food -pool/jacuzzi -shower was amazing -$30/day valet -small tub -internet fee (although they removed it from my bill) -pricey food -snack bar was locked, never figured it out -limited tv channels
Our family enjoyed our stay on the 23rd floor of the hotel. The pool was warm and the beds were comfortable. Great room for the price!
The dinner at The Roast and the friendliness of the staff, also the location. Our view was blocked by a parking garage construction, but they did not charge us for our upgrade.
The overall décor of the hotel. The staff is extremely friendly!!!! Luv everything
Very professional staff. The place is beautiful. Great location. Parking was not included in the price.
Lovely accommodations in an iconic Detroit hotel. Great bar, great restaurants, friendly staff, beautiful rooms. Spa does not match the quality of the hotel. The space is small, cramped, and dark; the equipment mismatched and broken. Friendly staff, but disappointing experience overall.
We had a three hour wait in line to check in before the Lions game. Once we checked in, our room was not ready and we received no discount on the room for it not being available for the entire reservation time frame. The staff was slow and very unaccommodating. Completely unacceptable.
A fabulous place to stay! Hotel staff was extremely friendly and helpful. I would recommend this hotel to anyone who needs to be treated like royalty, from the time you park your vehicle until you depart. A+ hotel all around!
room service hospitality of staff
The location of the Marriott in the Renaissance Center is great for seeing Downtown Detroit. It's near the river, which provides some awesome and beautiful views. I liked the tall ceilings and floor-to-ceiling windows as well. I came with friends for Movement and the hotel was packed to the gills. There was also a volleyball tournament going on the same week, so the hotel was out of extra beds. Our room didn't even have a fridge, which was absolutely ludicrous. We had to buy a temporary cooler for our food and drink. Other than that, it was a pretty nice stay despite the hotel being low on supplies. But they should be prepared for such rushes if they know ahead of time how busy it will be.
Couldn't get checked in to the hotel until over five hours after their check in time.
With the concert and tigers game the hotel was booked solid. The staff was amazing! Great stay! They all did great job of managing so many guests in house. Everything and Every staff member was great!
Views from rooms are amazing. Conveniently located. Volt, the hotel restaurant, staff needs to be retrained. Service was terrible. Waitress only came once to table. A different waitress had to get our bill after we asked and she overcharged us. This really put a damper on the trip for us
Nice View Easy Parking No Wifi No Breakfast Slow Check-in but it was a very busy weekend. Loud outside room
The hotel was clean in expected Marriott style. Great location. Rooms were a good size with nice amenities. The staff was absolutely terrible. From the person who checked in my party inccorectly to the night manager at the front desk who treated us terribly. The check out process was an absolute mess, mainly due to the unprofessional empliyee the front desk. The service from the front desk staff will be the reason I never stay at this hotel again.
I love the lounge area. It's beautiful and we sat for hours and talked. Even though I paid online for the room prior to staying at the hotel. Marriott held from my acct an additional full room rate charge for 5 days even though I had a zero balance.
The bed was comfortable but the bathroom was like that of a $100 per night hotel. Valet service was very slow. Room service was slow. Food delivered to the hotel had to be picked up in the lobby. This is a nice hotel, but for the price paid I expected it to be much nicer. It certainly was not the getaway that we were expecting.
great hotel, great location very nice no problem at all
Pillows were to small and the getting accesses to the elevator
Location was great. Near several large venues. Hotel ran out of pillows, roll-away beds and linens! (oversold!) Asked for sheets three times!! Spent an hour in line to check in & elevators were a nightmare. Not good for late night food options other than pizza delivery. A hotel this large should be equipped to handle its guests! Very disappointed!
Location from Ford Field was decent Dirty room, no kid friendly restaurant, short on beds (wrong room) oversold, check in for two hours (long lines) slow valet, no room service available, asked 6 times until roll away beds were delivered since we only had 1 bed to 4 people.
Location, friendly staff, beautiful building Limited kitchen hours, view from particular room we were given
The hotel was falling apart. In my room alone, there was wallpaper falling off of the walls, unfinished trim, damage to the walls, electrical sockets that were loose in the walls, all of the buttons were missing from the phone, and the quality of the picture on the television was terrible. I have no plans to stay here again, regardless of its value or its proximity to downtown Detroit.
I stayed here for my honeymoon. I asked for room to be clean and sheets changed the 2nd day. 3 hours later when I came back it had not been cleaned. spoke with various front desk staff and they were not friendly at all. Eventually it was cleaned after going back and forth with the staff.
The location was nice and the view Well the first night was ok they didn't have a mini refrigerator in the room I would think $160+ regular price that it would be included, and they wanted to charge us 20$ a night to rent the mini refrigerator.. The first room we were in had these shear white curtains, looked nice bad idea. Especially if you're a late sleeper. None of the rooms had hand soap in the bathroom, either one of are rooms didn't have heat or air conditioning. Our tv didn't really work in the 2nd room, and we didn't "do not disturb signs. My biggest issue with the hotel was I didn't feel secure enough to leave my Car in their lot. Two cars got stripped in the parking lot left on bricks all four tires gone, I asked where security was he said he was inside. Inside for two cars to be stripped of their tires. I felt unsafe and I definitely won't be staying at this hotel again
clean room and nice view took 2 hours to ck in !! cant get must worse then that!!
Neat historical building, nice view and location on the riverwalk. Staff was a little quiet, tried answering when asked but almost had to draw things out of them. Felt like I was imposing a little bit.
The receptionist was very accommodating regarding mistakes that I had made in the online booking and took care of me and my five year old son promptly. i would have liked a heavier blanket and the pillows were very big and puffy for my neck.
Nothing. We had booked this hotel via kayak. When we arrived to the hotel after being tired from traveling we approached the two ladies at the desks. The one lady asked us if we were checking in and we said yes. She then asked if we had a reservation and we said that yes we did. She asked for the last name which we gave her (and spelled for her) and she very rudely looked at us and said "What???" So I spelled it for her very slowly again. She then rudely said "Just give me yo ID". So we did. She then said "When did ya"ll make this reservation??" I said "Earlier today, I can give you the confirmation number..." She then interrupted me and said "No we don't have no rooms, we full". I said "Well can you look at the confirmation number maybe..." Interrupted again "Nothing I can do, contact whoever you got the reservation from." So we left. So rude. Not willing to help us find another place or work with us. Nothing. Contacted kayak and they were amazing. Refunded us the cost and helped us find a hotel.
You guys set me up with an agency who doubled booked me. I would recommend following up with the various agencies first to see if your customers actually stayed at the hotel, instead of shooting out these emails that don't make you look good.
Excellent location on River Walk; still some rough patches in the neighborhood, but very promising locale. Older brick building has character, high ceilings, deep window sills. Staff I interacted with was friendly and accommodating and did their best to guide guests through the travails of sub-par facility Problems with the older building have not been corrected in the remodel. Water and heating/cooling system are poor. Maintenance of facility is sub-standard (faucets were loose and dripping, for example). Cleanliness could be improved - baseboards were dusty/dirty, bedding was stained, sticky surface on table, etc. Given its location and possibilities to be a much higher-end boutique hotel, remodel should have been of higher quality, from systems upgrades to carpeting, furnishings, amenities, etc.
Room was clean I reserved a riverfront room and I received a room on the parking lot. Service at desk was painfully slow to check in.
Staffs were really friendly. Bed was very dirty/they did not wash the sheet/they also did not clean carpet. room was very very dirty ever i had seen.
Room wasn't ready on time. Someone's else's dirty washcloth was on tub. I was billed for grill food and was never at grill. I told staff in the morning but still watching to make sure I get the credit for the restaurant charges!!
Great warm cookies. Comfortable beds. Excellent A/C. Nice work out facility & pool. Too many pubic hairs in the tub. Makes one a bit leery for taking a bath.
Staff when i checked in was great. Offered me a cookie, chips, and water. Very service oriented. There was some hair in the bathtub when i arrived to my room.
I liked the getaway vibe of the hotel, it was just what I needed. It seemed like a slow night so thankfully it was quiet with the occasional slam of a door in the hallway. The warm cookie is always a plus Going out in the evening was a blast but it seemed like the staff disappeared after 9pm. It seemed like a ghost town and a bit unsafe.
The staff were really helpful, and did what was necessary to make our stay comfortable. There are a couple of food places in the plaza that the hotel is in, which makes life easier. Overall, it was a great stay and would stay there again.
The hotel is inclusive, and the rooms are clean. Most of the staff I encountered were friendly. Overall, the stay was a good experience. Some areas seem to not be updated and well taken care of. The pool room was empty of clean towels, dirty towels were scattered around, and the hot tubs were outdated and not as warm as most hot tubs.
This hotel is clean and has a great location. You're 20 minutes from downtown and the airport. You're outside of the congestion of the city, but close enough tof get to all that's great about Detroit! I had to call the front desk to have my room cleaned one day. Housekeeping came at 9 in the morning, and when we we said we didn't need anything at that time, they never came back to clean our room while we were out. They came after 7 PM after we called the front desk to complain.
The room was spacious and clean. It was quiet at least when construction was not happening. 15 minutes from downtown Detroit and close to other cities but not really "in" Detroit. Some state police were staying there so I parked next to their patrol cars just in case. A noon checkout time was also very flexible. Details details... There was construction on every floor instead of one floor at a time so you couldn't get away from the noise. They didn't start until about 11am which is considerate however we got in at about 3am so it was not the wake up call I was looking for. The TV remote only worked sporadically. Again, not the end of the world but another frustration. We had an issue with our key card and the response was "do you want a cookie?" Not in a rude way by any means but really? The bathroom door had to be shoved closed and the vending machine was completely empty. We also purchased a Starbucks bottled drink from the gift shop that had been expired for two months. Those don't keep well. And for the love of God please take the "Detroit girlz" shirt out of the gift shop window. It's a double tree, not a dollar tree.
Great restaurant that gladly provided excellent vegan meals. Poor housekeeping staff.
Wonderfully relaxing, nice pool area. Room was beautiful and bed was very comfortable. Bathrooms and showers were lovely. Parking was awkward. Only in the back of the building and not even big enough to park full capacity. Breakfast was also awkward as they had a difficult time working during a busy rush of people. Did make it up to us by giving us free lunch.
The water was hot and the mini bar fridge worked. Room service was lovely and pillows were nice. Lobby was lovely and staff professional. What a horrid, rundown dump. Hallways reeked of mildew, carpeting was dirty, marble stained, bathroom reeked of stale urine, towels were worn and one stained w red fingernail polish, bed was as hard as a rock, and I felt itchy all night like bugs were biting me. The room was super noisy and we heard every person who walked by, and doors slamming all night! When we came back to hotel from a private party at 11:15pm, there was no parking available and no valet service...when we inquired if there even was a valet, the bellhop told us he didn't know anything about it. Overpriced, even w a 50% discount. This is s one star hotel at best. I will NEVER return.
Quick valet drop-off, quick check-in, easily accomodated change of room type request, room was great. Rate was reasonable for the area. Toilet needed some maintenance.
The entire hotel had a calming effect Very clean Staff were amazing Location was perfect Buffet breakfast at restaurant was not very good
The room wouldn't go below 80 it was uncomfortable hot the entire time.
Great staff, great location, great hotel. Can't wait to come back.
We were in town for a show for the night and had a great corner room with an amazing view! Everyone there was very kind and helpful.
The staff was pleasant and helpful from the moment we arrived. Everyone from the desk to the cleaning crew had smiles and suggestions. My husband and I will definitly stay here when visiting the city again!
Very nice for early morning flight. Staff was friendly and helpful.
Comfortable, quiet, accessible to airport Reception. Girl difficult to understand. Nasal tone and way too fast and she was resentful when I asked her to slow down and after that was completely unhelpful.
A heavenly oasis conveniently located Absolutely nothing - it was fabulous!
Airport location Nothing
Air vents were fifth. Heater would not heat above 71 degrees. Hotel did not have elevator in the cottages.
I thought the staff was trying to make up for the shortcomings that the Marriot chain placed on them. There were several areas of concern. The first was the charge for internet service while in your room; I've stayed in much less expensive hotels where internet service was free. The 2nd bothersome item was the noise created by the air conditioning unit. I thought I was at the airport with planes taking off. The room was clean however the hallways were not. And finally, why do they provide the cheapest toilet paper known to man. Awful!!!!
I visited the Inn just for a relaxing weekend . The room was beautiful and the staff was extremely pleasant. Room service was top quality. I would definitely recommend this hotel.
Smack in the middle of Ford development land, this beautiful hotel has been well maintained and seemingly updated on a regular bases. A part from the classic mouldings, doors, and handles, there is nothing that makes this place feel old. I loved the room layout and couldn't have asked for more from this treasure of the past.
When we got to the hotel the room rate was $70.00 per night more than what was quoted on the internet. We were not correctly informed where the package breakfast was to be provided at, hence being charged for breakfast.
We were in town for the NCAA tourney and booked a number of rooms at this hotel. We thoroughly enjoyed our stay and found The Dearborn Inn to be perfect for a gathering of friends. The common areas were spacious and graciously appointed, the bar was lots of fun, and our room was especially nice (newly renovated). We enjoyed a bountiful and reasonably priced breakfast buffet and also dinner in the more formal Early American Dining Room (a little pricey but wonderful). Great location midway between airport and downtown, just a short drive to The Henry Ford Museum as well as shopping and dining in Dearborn. The staff was exceptionally friendly and helpful. Lots of charm and class for the money.
As usual our dinner was fabulous. The food and service is outstanding!!
Beautiful property. Great staff, extremely small rooms.
Like everyone else is saying, this place charges you for the internet AND COFFEE. They have the little coffee makers but only supply you with limited cream and sugar, no big deal but its a fancy hotel coffee should be limitless and free in the lobby. The rooms were extremely small even for 2 people. The bed was small and the bathroom......small with no exhaust fan. Asthetically beautiful hotel. The staff was amazing at your beck and call, except the front desk. The first night we checked in teh YOUNG KID acted like he really didnt care for us there. The food was sub par I have had better food at diners with similar prices. Would I recommend it.........I dont have knowledge of the other hotels in detroit but if the other hotels are clean and cheap, then I would recommend other hotels.
This year I chose the Dearborn Inn for annual visit to the auto show, based on history, location, and consistently good reviews. I was not disappointed at all. Despite some smell of cigarette smoke in our hallway, everything else was great. The daily breakfast was fantastic and well worth the additional charge. Can't wait to visit in the summer when the pool is open.
Historic style complements the gracious service offered by every staff member. The site itself is a trip back in time, with a calm and restful atmosphere. Meals at both the grille and the restaurant were well-prepared and served. As a woman traveling alone, I felt perfectly safe and comfortable in all areas of the property. Every employee -- desk, maintenance, housekeeping, food service -- was cordial and willing to make my stay as pleasant as possible. I would return without hesitation.
Beautiful hotel, chock full of history. Staff was wonderful, restaurant, particularly breakfast was above par. Bed comfy and all of the usual J.W. Marriott amenities. Room was dated (it is a historic hotel, right?) so that made it a bit too small for two people. The bathroom was microscopic with minimal counter space. I would say that for one person, it was the right size. If they have a suite that would be better for two people. Otherwise great hotel and great staff. Also, beautifully decorated for the holidays.
Despite close proximity to airport, it was quiet. Front desk and house keeping staff were courteous and friendly. The onsite restaurant was good and reasonably priced. Had to wait 30 minutes to check in because they did not have my reservation in the system (it was booked using one of those hotel booking sites). It was eventually resolved but not something you want to do at midnight after a long trip. First room had a telephone but no wire connecting it. The TV set did not work. 2nd room had a telephone with a connecting wire but no dial tone. With two queen beds, room was a little tight, could not sit at the desk and another person get by. In both rooms, toilet seats were loose.
Everything about the actual room was nice. We stayed the night in a king size. There was air conditioning, a fridge, and free coffee packets. Overall, I think Comfort Inn is a good name, because we both slept like babies. I wish we were up early enough to eat the breakfast. I'm sure it was good. The staff was nice overall. However, when I checked in, one of the nice ladies at the counter didn't speak English too well. Communication was difficult, but I'm not sure how much control Comfort Inn has over this nitpick. Also, at least for now, there is a lot of construction in the area. So it's hard to imagine what the stay would have been like without it. But neither of us were particularly fond of the prolonged roadwork.
Staff was very friendly and professional. Restaurant was open late and had free room service. Breakfast started early.
View of Overgrown, abandoned hotel across the parking lot and moldy/ musty smelling room.
prompt charged us for bottled water
Staff was excellent, room was clean, restaurant/bar on-site, free breakfast, timely shuttle to the airport. It was exactly what I needed to catch my flight the next morning. Bathroom was a little small and there was no conditioner for my hair, but otherwise my stay was great.
approximate to airport, clearn & staff was helpfull lobby was extremely hot and humid, restaurant was ok... food not so great.
Convenient to the airport. My flight was cancelled and this was a great place to stay for the night. Room was comfortable and clean. Wait staff was friendly and the food at the restaurant was very good.
We were in town for a national conference just a few blocks away at the Cobo Center. Upon check-in the staff was super friendly and helpful. They even gave us a warm cookie. We were close to the stadiums, food places and downtown. The room was massive! The beds were in a seperate closed off area, so people could congregate in the sitting area if needed. Definitely worth the month compared to other hotels around the area. Having to pay 30 dollars a night to park.
The bathroom setup.
Comfortable rooms and friendly staff. Shower tile could've used a bit more attention from housekeeping.
The double room suites are incredible! They're huge and feel very modern. This place and the staff are all very nice. $15 to park next door at a lot that advertises $10 rates.
The valet guys were super polite and awesome, asked me how my stay was and everything. Never brought us toilet paper, towels, or pillows. Had to call them 3 times if I needed anything because they would just never show up. Front desk lady was so rude, didn't even take my complaints into consideration. I come to Detriot every weekend for work and last week I stayed at a $60 a night hotel that had WAY BETTER service than this $200 a night hotel! Don't waste your money! I wish I could get mine back after how these people treated us! OH I shouldn't forget that on our last day when we called the luggage cart up the lady made my 9 month pregnant friend roll it down and put the luggage in the car without helping her at all! I will NEVER come back here!
Staff. In-room service order wasn't quite accurate when delivered.
We were blown away by the customer service and room for the price. This is worlds beyond Greektown Casino Hotel. We will stay here again. The valet was a little expensive at $27/day.
One of the best Best Western I've been to. Staff was great and really helpful. Loved the O'Henry restaurant on site. Easy to find and extremely convenient to all points of interest we had on our schedule to see.
Friendly staff, good value for the money, allows dogs
It was clean and quiet. The room was adequate size and bed was queen. Staff curtious. Resturant convenient and waitress, Brandi, helpfull and a good server. No problems.
Clean and comfortable. Nice neighborhood
Located right off freeway. For vacation this hotel is okay for business trip I would not recommend. Bed was comfortable. Very small room, no desk only a round table with a chair that was not adjustable. The blow dryer was attached to a wall outside of the bathroom (long cord but only reach to part of the bathroom, if you were right handed you had to almost stand in the bathroom doorway to use it with a decent mirror) and the bathroom was extremely tight. Overall the room was very dark.
The rooms and decor were a lot from than you would expect from a Best Western. The restaurant was great! My kids had pizza in the room every night.0
Rooms and beds were very comfortable. The hotel has character and is located close to Dearborn and Detroit attractions. Could have had more TV channels.
The hotel us clean and comfortable. Large room for the price. The hotel is a little dated. It's seen a lot of customers. Reasonable care has been made to keep the property up, but, like age lines, it's age shows through.
courteous staff, clean room, comfortable bed, fast an reliable wifi dated furnishings very limited TV channel selection location is less than ideal
Very thin walls.
Proximity to area attractions, good restaurant on site, reasonable rates, friendly staff. Not much of a selection of TV channels, lots of noisy teenagers at the time of our stay due to a hockey tournament, no free breakfast.
First class amenities. Excellent staff. 50 inch HD tv
Amazing location No parking. Had to pay $30 for valet
The Aloft is a great hotel. Rooms are nice, although a bit dark and could use more lighting. Staff was extremely helpful and answered all questions. The bartenders at the WXYZ bar were great. The hotel needs a restaurant or small place to eat. For being a wonderful downtown hotel, it is nice to get something to tag at the hotel.
Great location downtown. Historic building gives a special feel and decor celebrates its past. Peeling paint and creepy, dimly lit hallways.
The beds are comfortable. The rooms are clean and like new. They have security for the elevators after a certain time. The recreational room is phenomenal with a full weight and cardio area, lots of rooftop balconies. Staff is very nice and attentive. I would come here again even though they nickel and dime you for everything. Being a hotel attached to the people mover is great for getting around downtown too. Saved a ton of money on cab fees! Everything has an additional charge, no continental breakfast, which is fine but they also charge 14.95 for not a very great buffet. Hotel service is great They charge for valet and do not explain at check in they are putting a 100 dollar hold on your card, they say it falls off after making sure there are no incidentals or any additional charges. They failed to mention you're paying for valet which most hotels I have been to don't charge. I feel as if I could've stayed at greektown or antheum, as usual not have so many extras to pay for.
Good location with People Mover station on site and a lil bodega in same building open til 2am. Front desk staff was nice. Our AC didn't work and others worked poorly. I had to go buy fans to sleep. I was told a couple times an engineer would come up. They never did or if they did didn't leave a note. At 730 am our room was 81 degrees, which was warmer than outside. I ordered a sandwich from room service and they refused to give me a side of the mayo they use on their BLT for my fries even though I was happy to pay for it. Then they forgot the permissible ranch lol. Such a joke. Thumbs down.
The AC wasn't working throughtout the day, so it did get a bit hot. However, everything else was grand.
I didn't get an opportunity to experience anything good. Despite having two prepaid rooms, my reservation was not held, and we were sent to a local bed and breakfast, that was not in close proximity to my business, nor was it the same quality as the courtyard.
Staff was friendly, everything seemed clean. Comfortable beds, window opened slightly for some fresh air. Water pressure was excellent. Valet was blocking the entire entrance with cars upon arrival so we had to circle the block searching for a parking garage that wasn't just monthly. Saw a bed bug, hoping nothing else comes of that.
Friendly staff, clean and great location..like the people mk over access and the warm tunnel to the ren cen in the freezing cold Parking price a little pricey
Room is clean
The room was updated, clean, and comfy. Was everything you hope for in a hotel room after a long day of traveling.
Clean and comfortable There was no shampoo & only one pack of regular coffee
Liked the park and fly component. We were taken quickly to the airport early in the morning and picked up promptly on return. All staff were friendly and helpful. Everything was fine.
convenience, breakfast is fine, clean, near rental car lots and expressway access. polite staff. coffee maker and microwave in room. comfortable bed. reasonable price. I always stay there when visiting Michigan. faucets and knobs in tub were loose and almost falling off.
Great service. I was able to check in early with my mother (on our way to her high school reunion), and then the airport shuttle in the morning was extremely accommodating and allowed me to see her off, and take a nap before my grandkids arrived in the afternoon. All around perfect!!
I like the staff was very accommodating. They made a mistake with my reservation and quickly resolved it and upgraded my room. Excellent customer service. Everything was great
Very Dated hotel
Room location, squeeky room door.
Would Recommend. Good location. Free shuttle within a 3 mile radius very convenient and a great bargain. Good breakfast included also.
Room was on back side of noisy elevator. Heard it all night long. Rooms were not ready at 6:00 at night. Checked in at 7:30pm. They did however give us a free night stay.
Valet, close to Joe Lewis, great restaurant attached to hotel. They even had a shuttle to take us to the hockey game. I would definitely stay here again.
Overall, the hotel provided a good stay for the evening. My wife and I were in town for a show at joe Lewis and we could pick up the people mover in a few blocks. They also included a free breakfast which was okay. Beware, parking was $27- which included in the price online.
Breakfast. Staff. Location. Secure parking in close proximity for 20 bucks a night. Air con did not work good enough.
Breakfast was good A/c didn't work well and front desk personal where lacking customer service skills