Pros (+) Comfy
Cons (-) Smell
2 stars
Red Roof Inn Rochester - Henrietta
4820 West Henrietta Road, Henrietta, NY 14467, United States
Henrietta, NY
See location+1 585 359 1100Photos of Red Roof Inn Rochester - Henrietta
Overview
Situated in Rochester, Red Roof Inn Rochester Henrietta is an easy drive from Rochester Institute of Technology and University of Rochester. It also provides a 24-hour reception, a safe and an express check-in and check-out feature.
The motel has 108 rooms and has been recently refurbished.
Red Roof Inn Rochester Henrietta's rooms offer a refrigerator, as well as all the necessities for a comfortable stay. They are also equipped with a hair dryer and a microwave.
The motel provides an ideal place to discover nearby Hyatt Regency Rochester and Park Point at RIT. Greater Rochester International Airport is a 15-minute drive away.
Latest deals for Red Roof Inn Rochester - Henrietta
Amenities at Red Roof Inn Rochester - Henrietta
- Free Wi-Fi
- Tea/coffee maker
- Free parking
- Wi-Fi available in all areas
- Flat-screen TV
- Cable or satellite TV
- Free toiletries
- Pets allowed on request. Charges may apply.
- Laundry facilities
- Hairdryer
Accessibility and suitability
- Entire unit wheelchair accessible
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Roll-in shower
- Adapted bath
- No smoking
- Lowered sink
- Non-feather pillow
- Toilet with grab rails
- Designated smoking area
- Private entrance
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Linens
- Towels
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
Bathroom
- Raised toilet
- Shower
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
Dining
- Microwave
- Tea/coffee maker
- Refrigerator
- Vending machine (drinks)
- Vending machine (snacks)
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- Pay-per-view channels
Laundry
- Laundry facilities
- Coin laundry
- Iron and ironing board
Bedroom
- Socket near the bed
- Alarm clock
- Clothes rack
Services and conveniences
- Key card access
- Express check-out
- 24hr front desk
Parking and transportation
- EV charging station
- Free parking
Workspace
- Fax/photocopying
- Desk
General
- Hardwood or parquet floors
- Telephone
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Cribs available
Reviews of Red Roof Inn Rochester - Henrietta
5.0
Fair
993 verified ratings
Wonderful
184
Very good
86
Good
119
Okay
78
Fair
105
Mediocre
65
Poor
356
Summary of reviews
Guests say
Guests overwhelmingly reported issues with customer service, describing staff as rude and unhelpful. Cleanliness was a major concern, with many rooms described as dirty and poorly maintained. The location also received negative feedback, with some guests feeling unsafe due to activities in the area. While a few guests noted comfortable beds and good value, these positives were largely overshadowed by the numerous complaints.AI-Generated from customer reviews
Reviews(6)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
4.8 out of 10
695 reviews
5.4 out of 10
106 reviews
6.3 out of 10
29 reviews
7.3 out of 10
6 reviews
All reviews
Pros (+) Nothing to like in this dirt and poor customer service location! Really bad experience!! Don't try it!!
Cons (-) I don't like everything in this terrible hotel!
Pros (+) Clean, safe, good location. You cannot beat the value for what I paid. Close to many places to eat. I would stay here again.
Cons (-) Nothing I can recall.
Pros (+) Very nice
Pros (+) The beds were pretty comfortable and overall it was a nice room. Affordable and conveinent, would stay again.
Cons (-) Overall the room was pretty clean except my daughter found a used condom wrapper on the floor by her bed. Wasn't too impressed with this.
Pros (+) It was quiet for the most part
Cons (-) The floors ruined mine as well as my kids socks. They were black from the floors being so dirty,the location of the ice machine was inconvienent, no fridge or coffee pot. Pet hair on the small rug between beds. The blankets were uncomfortable. Had to find someone for more towels.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the cleanliness of the rooms?
While some guests have reported cleanliness issues, such as dirty rooms and unclean bedding, others have mentioned that the rooms were clean and comfortable. The hotel has been recently refurbished, and the staff follows enhanced cleaning and disinfection protocols to ensure a comfortable stay.
Are there any concerns about the quality of the beds?
Some guests have mentioned that the beds were comfortable and good for sleeping, while others have reported issues with dirty bedding and uncomfortable mattresses. The hotel offers cribs and a comfortable sleeping experience for guests.
What are the parking options available at the hotel?
The hotel offers free parking, providing convenient and cost-effective parking options for guests. This amenity has been positively mentioned by visitors.
What are the dining options available at the hotel?
The rooms are equipped with a refrigerator, microwave, and tea/coffee maker, providing convenient dining options for guests. While some guests have mentioned the lack of breakfast, others have appreciated the proximity of dining options like Tim Hortons.
When is the best time to visit the hotel?
The hotel experiences a low season in February and a high season in April. Visitors may consider these seasonal variations when planning their stay to ensure a more comfortable and enjoyable experience.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Consider Bringing Your Own Towels
Several guests recommended bringing your own towels due to concerns about the cleanliness of the provided towels.
Opt for a Room with a View
Some guests mentioned that the rooms with a view were more enjoyable, so consider requesting a room with a nice view.
Check the Room Before Unpacking
A few guests advised thoroughly checking the room for cleanliness and any issues before settling in to avoid inconvenience later.
Be Mindful of the Smoke Smell
Several guests noted a strong smoke smell in some rooms, so if you are sensitive to smoke, it's advisable to inquire about non-smoking rooms or check for any lingering odors.
Verify Room Amenities
Some guests reported missing amenities such as a TV remote, soap, or a working toilet, so it's recommended to verify the availability and functionality of essential room amenities upon check-in.
Be Cautious of Deposit Requirements
A few guests mentioned unexpected deposit requests, so it's advisable to clarify deposit policies and ensure a clear understanding of any additional charges.
Request a Room Away from Noise
Some guests experienced noise disturbances, so if you are sensitive to noise, consider requesting a room in a quieter area of the hotel.
Check for Cleanliness Upon Arrival
Several guests reported cleanliness issues, including dirty bedding and floors, so it's recommended to inspect the room upon arrival and address any concerns with the staff promptly.
Inquire About Security
Some guests mentioned issues with room security, so it's advisable to inquire about the functionality of locks and other security features in the room.
Consider Alternative Accommodations
Due to various cleanliness and maintenance concerns, it may be prudent to explore alternative accommodation options in the area.
Location
4820 West Henrietta Road, Henrietta, NY 14467
What's nearby
- Rochester Institute of Technology Observatory1.4 mi
- Marketplace Mall2 mi
- Gene Polisseni Center2.1 mi
- The Dome Arena2.2 mi
- Park Point at RIT2.4 mi
- Antoinette Louisa Brown Blackwell Childhood Home2.7 mi
- Sports Centre at MCC3.7 mi
- Tinker Cobblestone Farmstead3.9 mi
- Wild Wings4.2 mi
- Stewart Cobblestone Farmhouse5.1 mi
- Frederick Douglass Statue5.6 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Red Roof Inn Rochester - Henrietta
Low season | December |
|---|---|
High season | September |
Average price (weeknight) | $74 |
Average price (weekend night) | $68 |
When to book a room at Red Roof Inn Rochester - Henrietta
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 5.8 |
|---|---|
Distance to city center | 2.0 mi |
Nearest Airport | Rochester Greater Rochester Intl |
Distance to airport | 4.4 mi |