Henrietta Car Rentals

Cons: Got there they didn't have car I paid for. They up charged me and for a Lincoln. Drove 250 miles to pick someone up (my children). Just to find out the back seat was missing 2 of the 3 latches. Tried to call office but even though I was told they were open until 1230am (wanted a same day return) they really closed at 6pm. Left note in key drop box with key to have someone call. They never did. Filed complaint with 800 still no call back. Spoke to office car was on loan was promised it would be looked at upon return and manager will call. Never called. Still waiting contacted via Twitter and they say to contact them via email. Did that today. Here's to waiting more. I will not rent from them again. Ever!

Cons: I called to ask how much it would be to drop off at a different location and was told it would not cost anymore. However, when i went to extend the rental, it was $200. I was also inadvertently told the wrong return time.

Cons: I paid for Satellite radio but it did not work. I was able to get a refund for it. I was surprised by the cost in the end. there were lots of fees I was not expecting.

Cons: They sell for cheap and then add hidden expenses, and they treat their customers in a very bad non-understanding way Their system is flawed and they still won't accept feedback. They are not there to give you a good service, they are there to rope you and treat u bad after

Cons: Service was disappointing with regard to pickup: kept me waiting for no reason. Also, I returned it completely full, but the sensor said I had driven more than 4 miles since filling it up. The software therefore charged me $18 to refill, but the charge was over-ruled at their desk.

Cons: Check out person was very pushy with upgrades and insurance we did not need or want. No choice of cars, just a set of keys to a car filled with someone else's garbage. Sticky and filthy inside and out.