Guest reviews
Overall rating
4.5
Okay
Based on 13 reviews
Cleanliness
5.0
Comfort
4.4
Pick-up/Drop-off
4.6
Value for money
4.1
Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveler rating
2
0
1
0
4
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
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10.0
Pros: Staff were very helpful and friendly. Midsize car was big enough for 5 people with 5 backpacking bags in the trunk. Driving to Chile was not a problem.
Cons: Car pick up took longer than expected (~45 min total) because there was only one employee. There was only one person ahead of us in line when we got there.
review from
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4.4
Car had cracks in windshield
Pros: Location in airport. V easy.
Cons: I was told the car was new and to be v careful. When we got out I saw the car hasd two cracks in the windshield but was told not to worry about it and some minor scrapes in front and the back. Did not feel like a Hertz rental. Also the Chevy really was a piece of junk.
review from
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2.0
Assaulted by the main employee, Pablo. He spat on
Cons: I'll be taking this complaint to the US embassy. I will hire a local attorney. I will file a chargeback.
review from
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2.0
Gave away my car
Pros: I was an hour late, they gave away my car, and they had no others. Terrible experience.
Cons: Everything.
review from
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2.0
Reservation canceled last minute
Cons: While boarding my flight from Burnos Aires to El Calafate I received an email stating that my reservation had been canceled. I never authorized this and when I landed I was informed that Hertz had overbooked cars and that there wasn't one available for me. So here we are in Patagonia on the trip of our dreams after a year of planning with no rental car. This forced us to drastically change our plans and alter a trip we had spent so much time organizing. Horrible experience and cannot believe what I thought was a respectablel company would do such a thing. Will never choose Hertz again.
review from
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2.0
Horrible!!
Cons: Even though we had a confirmed reservation, they said they were overbooked and refused to rent a car to us. They had cars but wanted to rent them for longer time periods. They said that had overbooked many people. This massively disrupted our travel itinerary. They also were rude, unhelpful, and made no effort to call other rental car companies or help us in any way.
review from
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10.0
Easy and efficient!
Pros: They let us drop off at the airport for our departure so we didn't have to pay for a taxi.
Cons: Schedule pick up for 8am but they don't arrive to the downtown location till 9am.
review from
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Where can I find Hertz car rentals in El Calafate?
Top tips for renting a car from Hertz in El Calafate
- 25% of our users found rental cars from Hertz in El Calafate for $46 or less
- Mini rental cars from Hertz in El Calafate are around 34% cheaper than other car types, on average