2.0
Kayak is booking to the signature aviation airport which is only for the private flights. They didn’t give me the car and they keep blaming Kayak. Had to pay 3 times to get the car last minute from the main airport.Reviewed Jan 3 2026
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2.0
Check oil light was on. Car was dirty inside & outside. I left my two jackets returning the first car 12/24 & it hasn't been returned. Was charged a crazy amount of money for fuel svc. in the amount of $124.63.Reviewed Jan 3 2026
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2.0
They sent me a receipt saying I had a car rental but when I arrived I do not and they had no cars available. I was out an uber ride to and from the place. DO NOT RENT A CAR FROM HERE!!! Be warned.Reviewed Jan 2 2026
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2.0
Kayak sold us a fake Hertz pickup location at a private airport in Lihue that does not exist. They canceled last minute during Christmas, stranding 50 people when every car was sold out. Zero warning, zero help, zero accountability. We were forced to pay $1,000 for TWO DAYS for a basic replacement rental. Selling bookings that cannot be fulfilled is unacceptable. Fck you, Kayak - NEVER again.Reviewed Jan 2 2026
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2.0
Unfortunately they said it wasn’t a legitimate reservation with 3rd party and did not want to honor our reservation.Reviewed Jan 2 2026
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2.0
Despite acknowledging our reservation and receiving confirmation emails from hertz they claimed they didnt have a car for us. I his sounds like a common occurance at hertz in Cabo.Reviewed Jan 1 2026
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2.0
First of all, when we book the rental with Kayak to be picked up from Lihue airport, we expect it to be from one airport. Who knew, we got blind sided and kayak secretly switched it to a private airport in Lihue, which is still the same airport. However, your reservation will not be honored by hertz if you don't land in a PRIVATE JET!? even though it's the same Hertz that will be renting you the car?!?? Doesn't even make sense, there's only one Lihue airport and one Hertz in Lihue airport! It's a complete scam scheme that they pulled. Because Hertz will give you a car if you rebook the reservation for them at $500/day, compared to what was originally offered at $150/day.... so check your booking confirmation before you go! Kauai is an island where you need a car, it's impossible to call a Lyft Or Uber on an island. Note, we were the only victims, there were like 15-20 of us that landed on the island on 12/25 with the similar experience.Reviewed Jan 1 2026
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4.0
I had purchased insurance via Kayak when I booked the car. When I got to Hertze the did not accept the insurance and said I had to purchase their insurance.Reviewed Dec 31 2025
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2.0
The cost was double what I paid upon making the reservationReviewed Dec 31 2025
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2.0
The experience was about as bad as it could have been. When booking the car I, along with 41 other people, were duped by a bait-and-switch on their website that allows you to think you’ve booked a car at the Lihue airport but instead switches it to the Lihue private airport during the checkout process. Total scam. And of course they had no cars available, and we weren’t allowed to pick up from the private airport, so for about 4 times the original cost that Hertz made me think I was going to pay I could go to their partner company, Thrifty. Use any other than Hertz when possible. Employees were totally unhelpful. One of those memorable garbage experiences.Reviewed Dec 31 2025
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6.0
I can’t even get the car I booked and the actual price is more higher than what it is shows onlineReviewed Dec 31 2025
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2.0
The customer service rep at Hertz was lovely, very polite and great service your website (kayak) allowed me to book a vehicle but after walking a few blocks with my luggage to fins out that Hertz can't accommodate because they dont have enough vehicles to do a same day reservation so we then had to walk around the area trying to find a different car rental So experience was not very good, based on this experience would not recommend KayakReviewed Dec 29 2025
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