4.0
Pros:ConvenientCons:Car smelt like cigarettes the inside had ashes all over the car and it was hideousReviewed Feb 4 2019
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8.8
Pros:They had a good selection of cars that you can drive. They were up-to-date cars that were new and clean.Cons:The idea that you had to have a $200 deposit that was not mentioned until you got to the Hertz counterReviewed Jul 1 2018
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9.2
Easy Rental ProcessPros:Kayak app was easy to use. Hertz people were friendly, inform, and helpful.Cons:Walking out in the snow to the end of the parking lot to get the vehicle. No big deal, just not convenient.Reviewed Jan 22 2018
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2.0
Cons:Hertz refused to rent me the car when I showed up to pick it up because I was using a debit card even though they had already charged my account and then gave me a phone number to call where I was told that because “I had canceled the rental less than 24 hrs I was eligible for refund”!!!!Reviewed Oct 31 2017
review from![kayak]()
10.0
Very goodPros:Easy pick and returnReviewed Aug 27 2017
review from![kayak]()
2.0
Cons:Doesn't tell you that they don't accept debit cards, even if it acts like a credit card. Hertz would not accept it and I had a hard time getting my money back, I tried calling kayak customer service and they transfer you to a answering machine.... an answering machine! I finally had to call hertz customer service to cancel reservation and now have to wait 10-14 business days to get my money back... hopefully I do get my money back. If not I'm going to be even more upset.Reviewed Aug 15 2017
review from![kayak]()
8.0
Pros:Nice vehicle, easy to return. Had no issues this time.Cons:This is first time I tried Hertz again after a year or so ago we rented a Hertz car and paid a few tolls in Florida and a week after we got home got a company I had not heard of taking over $100 out of my account saying we didn't pay a toll and amassed penalties. I called Hertz State of Florida and this company (cant remember name right now) and no one really wanted to help. They finally waived the penalty but was forced to pay $10 for toll I had already paid. So I was done with Hertz but decided to try it again. No issues this time but I avoided toll roads. Feel like I was scammed, found it in the pages of fine print I didn't have time to read at time of rental. Fast/pass must have picked up a toll I paid. And daily fine without notifying me was Very irritating.Reviewed Aug 9 2017
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2.0
Pros:NothingCons:Never got to get the rental because when I went to pick the car up I was told I needed a major credit card that was never mention while I set the whole rental up!!Reviewed Jul 31 2017
review from![kayak]()
2.0
Cons:Had to have a credit card and was stuck without a car because I didn't have one!Reviewed Jul 31 2017
review from![kayak]()
2.0
Rude didnt gice us carPros:We accendently put wrong name on and said we had to ca ll customer service and they cpuldnt do amything they wpuldnt give us the carCons:Didnt give us pur carReviewed Jul 27 2017
review from![kayak]()
10.0
AmazingPros:Everything was simple, I got exactly what I needed and paid for. Thank you!Cons:Hertz rental car company told me I could call a few days ahead of time to request a specific vehicle. Well 3 days before my vacation I had called them and the lady on the phone told me that that was not possible. I still ended up getting a fantastic vehicle and I understand this is not kayaks fault. But that is the only problems I had kayak was wonderful.Reviewed Jul 1 2017
review from![kayak]()
10.0
Pros:The car was excellent and the price was great.Cons:The lady that I spoke to over phone wasnt as kind as she could have been.Reviewed Jun 26 2017
review from![kayak]()