10.0
Nicole did a great job and the process was quick and easy. Plus the price was great! MahaloReviewed Jun 3 2026
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2.0
No car was available after being told there was one available.Reviewed Jun 3 2026
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10.0
The staff Mr. Khanna Varun was very helpful and professional I thank him very much for the way he handled the matterReviewed Jun 1 2026
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2.0
It was extremely difficult to find the Malaga parking slot near the train station: the address on google point to a hotel parking, which is not the right one. When you finally reach the right parking, good luck for finding the Hertz return spot. After that, you need to walk up to the street level office. By that time you're late and they charge you one extra day. This is the definition of a scam. Besides, they never sent me my contract by email despite me having asked for it.Reviewed May 31 2026
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2.0
Hertz allowed my reservation to be made at a time when their office was closed. So I never got the car, spent 3 hours on hold on the phone and they refused to immediately give my money back. If I could give five negative stars I would. Never doing business with this horrible company again.Reviewed May 31 2026
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2.0
I had one of the worst rental car experiences I’ve ever had with Hertz in Memphis. I arrived to pick up the vehicle I had reserved and was told they didn’t actually have my car available. No alternative was proactively offered and there was essentially no attempt to help solve the problem at the location. Instead, the staff told me to call the Hertz 1-800 customer service number myself. After spending time on the phone, the representative there told me the local store should have been helping me directly. So I ended up stuck between the local office and corporate, with neither taking ownership. To make matters worse, the phone agent eventually offered me another vehicle—but only at a price that was about $350 more than the reservation I already had. So the solution to Hertz not honoring the reservation was apparently to pay substantially more. The entire experience felt disorganized, frustrating, and like customer service completely disappeared once there was a problem. If a reservation doesn’t actually reserve a car and the customer has to chase down solutions themselves, what’s the point? I would not use Hertz again and would not recommend booking through them based on this experience.Reviewed May 31 2026
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2.0
Paid for a Tesla ended up this a Nissan ! Didn’t receive any type of comp back noReviewed May 30 2026
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2.0
When I arrived to pick up car I was told my car had been canceled. No cars were available. I now have a charge on my credit card from Hertz. Hertz says it will refund in 2 weeks!!! How can this happen? What is purpose of a confirmation number? Very dissatisfied.Reviewed May 29 2026
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10.0
Everything was great. I'll do business with them again.Reviewed May 28 2026
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2.0
I would never recommend Hertz to anyone. The day of my booking they called me and told me that they didn't have a vehicle for me to rent. Basically that was the end of the conversation, left me scrambling for an alternative rental with another company. Shout out to Enterprise for having a vehicle on short notice.Reviewed May 28 2026
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2.0
The car was dirty. It had no fuel when we picked it up. No one answered the phone, the counter phone or the toll free customer service number Worst travel experience of my life. I will never do business with this sorry excuse of business again.Reviewed May 28 2026
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6.0
The associate did not clarify what the pre purchased full tank is a full tank no matter how much you use- manager said sorryReviewed May 27 2026
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