Guest Reviews
Overall Rating
7.4
Good
Based on 3,843 reviews
Cleanliness
8.7
Comfort
8.9
Pickup/Dropoff
8.7
Value for money
8.9
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent Reviews
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customer service
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10.0
Just what I needed
Pros: The staff was very friendly and helpful. The car was a nice vehicle for my needs.
Cons: The parking lot was a little difficult to park in when I went to drop off the vehicle, Very confusing With cars stopped in every lane.
review from
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6.8
Van rental
Pros: Was easy to order online, pick up and return.
Cons: Van had a fairly large crack in the windshield. Even though it was closer to the passenger side, it was very distracting.
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10.0
Pros: Easy and affordable
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10.0
As ALWAYS
Pros: Service. Always. A1 Vehicle. best deals Customer Service. Always the best Always the best deals
Cons: Wanted to extend rental but would have costed more for 2 days than weekly rate. Made no sense.
review from
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6.0
Pros: Picking up the car was fine and the process was easy.
Cons: I called to ask if there would be any problem with dropping the car off after hours on Friday (around 7:00 PM) since they close at 6:00 PM. I asked if there would be any additional charges and I was told "No, just drop the car off outside the locked gates and put the keys through the slot" which I did. Then I get charged an additional $31.60 on my credit card which was never conveyed to me. I only caught it because I checked my statement. I called the manager the following Monday and he gave me nothing but grief, telling me that's the policy and I don;t have a credit coming to me. Twice I asked for a receipt as I used the car for business and he ignored me, continuing to tell me I am not due a credit. Finally, he gave me a number to call to get a copy of the receipt and when I called it, I told the person on the other end what had happened. I was told that issuing a credit is at the discretion of the manager and is usually not an issue. This person was kind enough to take care of the matter and issued me the credit for $31.60. I will never use that Hertz in Highland again as the person on Saturday that I spoke to and the manager were extremely rude. It's one thing to state what the policy is, but do so tactfully.
review from
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10.0
Pros: The whole process went off with out a hitch.
review from
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6.4
Great Staff, Usually Great Cars...this time not so
Pros: The staff at both the drop off and pick up locations were polite and courteous.
Cons: The car was very dirty on the inside and it seemed to have some mechanical defects. I noticed that the keychain had a scratched off note of "engine making noise" but am not sure if it was addressed.
review from
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10.0
Hertz the place to rent
Pros: I'm not sure how many times I've been to Hertz but I do know it's been more than I can count. I can honestly say that I still have my 1st time to feel uncomfortable or treated unfair. Fr
review from
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9.6
Pros: I was able to stop in early and pick up a car and also The friendly staff had me in and out within minutes.
Cons: I didn't like that I couldn't separate the keys
review from
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10.0
uplifting
Pros: Service, price and staff consistently gives great service.
Cons: No having more time and resources to enjoy the benefits
review from
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8.0
the more prominent rental yet for me
Pros: Unlike some other experiences Hertz has definitely given what I've paid for --plus. The contract is a 100% guide of what you can expect. I think that's how it suppose to be.
Cons: To have to take the vehicle back. My experience to date has been exceptional
review from
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10.0
Just what I needed
Pros: The staff was very friendly and helpful. The car was a nice vehicle for my needs.
Cons: The parking lot was a little difficult to park in when I went to drop off the vehicle, Very confusing With cars stopped in every lane.
review from
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10.0
Pros: Easy and affordable
review from
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10.0
As ALWAYS
Pros: Service. Always. A1 Vehicle. best deals Customer Service. Always the best Always the best deals
Cons: Wanted to extend rental but would have costed more for 2 days than weekly rate. Made no sense.
review from
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10.0
Pros: The whole process went off with out a hitch.
review from
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10.0
Hertz the place to rent
Pros: I'm not sure how many times I've been to Hertz but I do know it's been more than I can count. I can honestly say that I still have my 1st time to feel uncomfortable or treated unfair. Fr
review from
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9.6
Pros: I was able to stop in early and pick up a car and also The friendly staff had me in and out within minutes.
Cons: I didn't like that I couldn't separate the keys
review from
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10.0
uplifting
Pros: Service, price and staff consistently gives great service.
Cons: No having more time and resources to enjoy the benefits
review from
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6.8
Van rental
Pros: Was easy to order online, pick up and return.
Cons: Van had a fairly large crack in the windshield. Even though it was closer to the passenger side, it was very distracting.
review from
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8.0
the more prominent rental yet for me
Pros: Unlike some other experiences Hertz has definitely given what I've paid for --plus. The contract is a 100% guide of what you can expect. I think that's how it suppose to be.
Cons: To have to take the vehicle back. My experience to date has been exceptional
review from
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6.0
Pros: Picking up the car was fine and the process was easy.
Cons: I called to ask if there would be any problem with dropping the car off after hours on Friday (around 7:00 PM) since they close at 6:00 PM. I asked if there would be any additional charges and I was told "No, just drop the car off outside the locked gates and put the keys through the slot" which I did. Then I get charged an additional $31.60 on my credit card which was never conveyed to me. I only caught it because I checked my statement. I called the manager the following Monday and he gave me nothing but grief, telling me that's the policy and I don;t have a credit coming to me. Twice I asked for a receipt as I used the car for business and he ignored me, continuing to tell me I am not due a credit. Finally, he gave me a number to call to get a copy of the receipt and when I called it, I told the person on the other end what had happened. I was told that issuing a credit is at the discretion of the manager and is usually not an issue. This person was kind enough to take care of the matter and issued me the credit for $31.60. I will never use that Hertz in Highland again as the person on Saturday that I spoke to and the manager were extremely rude. It's one thing to state what the policy is, but do so tactfully.
review from
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6.4
Great Staff, Usually Great Cars...this time not so
Pros: The staff at both the drop off and pick up locations were polite and courteous.
Cons: The car was very dirty on the inside and it seemed to have some mechanical defects. I noticed that the keychain had a scratched off note of "engine making noise" but am not sure if it was addressed.
review from
Where can I find Hertz car rentals in Highland?
8820 Indianapolis Blvd, Hertz car rentals
Address
8820 Indianapolis BlvdPhone
+1 219 923 7174Top Tips For Renting a Car from Hertz in Highland
- 25% of our users found rental cars from Hertz in Highland for $44 or less
- Intermediate rental cars from Hertz in Highland are around 55% cheaper than other car types, on average
FAQs About Renting a Car From Hertz in Highland
How much does it cost to rent a car from Hertz in Highland?
On average a rental car from Hertz in Highland costs $61 per day.
What is the most popular rental car from Hertz in Highland?
Full-size (Chevrolet Malibu or similar) is the most frequently booked rental car type from Hertz in Highland.
How many car rental locations does Hertz have in Highland?
Hertz has 1 rental location in Highland. Take a look at our Hertz rental location map to find the best rental cars near you.
Does Hertz have a car rental location at the airport: O'Hare Intl Airport (ORD)?
Yes
Does Hertz offer shuttle or airport pick-up services from O'Hare Intl Airport (ORD)?
Yes
Does Hertz have a car rental location at the airport: Midway Airport (MDW)?
Yes
Does Hertz offer shuttle or airport pick-up services from Midway Airport (MDW)?
Yes
Does Hertz have a car rental location at the airport: Greater Rockford Airport (RFD)?
No (According to our data)
Does Hertz offer shuttle or airport pick-up services from Greater Rockford Airport (RFD)?
Yes