Reviews for Hertz in Hilton Head
- All reviews 100%
Aug 8 2017
No car available and poor customer service handling it
Cons: I was unable to get car because the rep said none were available. He said because I had a debit card he couldn't rent me one even if he had one because they don't except debit as payment without a deposit. When I said I was ok with the deposit he said it didn't matter because the payment couldn't be made using a debit card. When I showed him hertz had already charged my account for the rental he told me to take it up with kayak. I left without a car and called hertz twice explaining the situation and both times I was told I'd receive a refund. The first time I received a credit which was then again debited from my account 2 days later. The second time has resulted in nothing. I get the debit card policy but this was handled poorly from the start and I'm out $65 with no reasonable explanation or response.
Jul 28 2017
Buy your car insurance online beforehand
Pros: Great car, easy check in/check out, good price.
Cons: The car insurance was sooooooo expensive, more than the rental car itself. Usually I purchase the insurance before I pick up the rental, but this time I forgot and boy did I pay. Also, I was 45 minutes late with my return so I got charged for another day of insurance. They got me good.
Jul 10 2017
Pros: pickup and drop off was easy
Cons: it was unclear if my hertz gold account was applied we weren't able to look at the car together to inspect it, i just had to take pictures
Dec 13 2016
Pros: No line. Agent was personable.