2.0
After the amount of money I paid. They tried charging $1200 as a retainer without telling me. I actually canceled the rental and just ordered an UberReviewed May 31 2023
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2.0
Hertz didn't let me rent car due to person at counter personal opinionReviewed May 18 2023
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2.0
After arriving at Hertz counter to pickup minivan I had booked, was told they had no minivan to rent. I don't think you should be able to book a vehicle on kayak only to find out upon arrival to pick it up that there is no vehicle available. Not sure who is at fault here... kayak or Hertz. Either way a bad experience when you make a reservation only to find out that reservations don't mean a thing.Reviewed Aug 4 2022
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4.0
ServiceReviewed Jun 13 2022
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2.0
Cons:Didn't get to drop car off since hertz have my car away.Reviewed Aug 26 2018
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3.6
Cons:Specifically asked at Nashville if I could change my payment method at drop off (different location) and was told yes. At drop off they said they can't do it, that I need to call Nashville, and they can. Called Nashville and they can't do it over the phone, I need to go to that location (i'm in a different state now). Called customer care- and they just had an attitude with me telling me if I want to change it I need to go to Nashville.Reviewed Jul 25 2017
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10.0
Pros:I didn't like the type of vehicle originally given; they swapped the car out for something more to my liking, no questions and no hassle.Reviewed May 9 2017
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