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10.0
Excellent staff; excellent service.Reviewed Aug 26 2021
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6.0
Pros:HYA Hertz were fine and helpful.Cons:PVD dropoff HERTZ was disinterested and didn't leave the booth. Perhaps afraid of catching COVID from customers? Prefer to have car checked by a liver person, to be sure NO damage, as you're holding $200 of my funds for just this reason. Don't hold the money if you cannot be bothered to look at the vehicle when it is returned. No damages from me, but I am disrespected and penalized for others' drivers damages when you cannot even be bothered to check -- Lazy personnel!Reviewed Oct 13 2020
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7.6
Pros:Staff at Barnstable was very friendly and efficient. Drop-off in New York was a piece of cake.Cons:The car could have been cleaner and it smelled bad.Reviewed Sep 7 2020
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8.8
Pros:Staff was super friendlyReviewed Aug 3 2020
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9.6
Cons:I would like lower rates, not just with you but all other rentals.How abut a senior discount?Reviewed Aug 25 2019
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3.6
You get what they gotPros:Car was clean.Cons:Reserved and charged for a full sized car. Told I was getting a full size car at the counter. The only cars that had were compact. We had to sit with bags on our laps for 10 hours because they wouldn’t fit in the trunk or at our feet. Needed to travel that day. Have to see if I can get my overcharge back. Don’t trust that you will get anything other than what they have on the 6 car lot.Reviewed Dec 31 2017
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8.4
Hertz was great, vehicle not so muchPros:Everything but the vehicle itself. Not a knock against Hertz. Just surprised a 2017 model was how inefficient and uncomfortable as it was.Cons:Surprisingly, the Yaris is not very efficient. You can only go 300 mi before needing to fill up. For a small car, I would expect a little better, especially with the "Eco" feature, whatever that means. Comfortability of the seats is real low. Definitely bring something for lower back support because this does not have it. You will be Hutton for certain within an hour of driving. This is just a review of the vehicle. Hertz was great!Reviewed Nov 28 2017
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6.4
Pros:good car ...good priceCons:the car inside was clean..but with a very strong smell of cigarette.Reviewed May 17 2017
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4.0
Cons:As soon as there is a problem. Both Kayak and Hertz dont take responsibilities. Kayak says Hertz has to fix it and Hertz says Kayak has to fix it. I am very angry. I wanted to change the drivers name in my car rental with plenty of days in advance, but it was impossible to do it because of this ping pong responsibilty game between the companies. At the end they made me pay more, the forced me to pay an additional driver.Reviewed Apr 20 2017
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2.0
Cons:The office was closed when I returned the car, so I put my contract, keys, and gas receipt in the Dropbox. But instead of charging me for a one day rental, they charged me for three. And of course it takes 5-7 business days for my credit card to be refunded, but only one day to charge it.Reviewed Oct 15 2016
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