2.0
Refusal because of a debit card!Cons:They refused to rent me the car even though we prepaid . I had a drivers license, debit card and a picture of my passport.Reviewed Apr 16 2017
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10.0
Pros:The gentleman in Lubbock was very welcoming. He was polite and courteous. Overall a pleasure to work with.Cons:Everything went smoothly.Reviewed Apr 4 2017
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5.6
Didn't get what I asked for...Pros:There was no line at the window.Cons:Hertz did not have the vehicle that I reserved, nor did they have the gps unit I requested. He did not tell me that the one he was trying to give me didn't have one until we were almost done and I asked.Reviewed Mar 11 2017
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10.0
Good RentalPros:Well performing car, pickup and drop off were easy. Good on gasReviewed Feb 2 2017
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9.2
Great, Friendly ServicePros:Very helpful personnel. Location was very convenient. Fast, easy processing time.Reviewed Nov 2 2016
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4.8
POSPros:The car made it across the state with me in one piece. The drop off was quick and painless and not a half mile walk up or down a hill.Cons:I USUALLY get the car in the ad or in this case KAYAK, which would have been a Nissan Versa, which I am familiar with. I think, because this was a one way rental, they gave me their POS car that they wanted to get rid of. The seat was so high my line of vision was just below the top of the windshield and I hit my head several times getting in and out of the car. It was not comfortable, it was loud on the highway and there was no cruise control (which I anticipated, but hoped there would be). When I asked for the Versa, before finding all this other out, I was told I would have to upgrade, there were no Versas available. I wish I had. Due to time restraints I couldn't go back after getting in the car and change it.Reviewed Sep 18 2016
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