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4.0
The vehicle was dirty. There should have been more luxuries for the price I paid.Reviewed May 23 2023
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2.0
Reserved a full-size truck or SUV, vehicle was switched out for a "Crossover SUV", which did not meet my needs. Was informed of this after I had arrived at the airport. Hertz rep said there were no options, yet there were Hertz trucks in the rental lot. They did not compensate price completely.Reviewed Apr 22 2022
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6.0
Car had a shake at highway speeds. There was no windshield washer fluid. Front window was dirty. Paper floor mats left in car. Sanitized sticker left in cup holder.Reviewed Jan 10 2022
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10.0
No issues, easy check out and easy check in.Reviewed Dec 22 2021
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6.0
Okay the car was not clean properly and also I noticed some issues. Bad smell and was showing some warning on front bumper sensors. Looks like it needed front end alignment even the steering wheel was crooked. My options thy need to put more attention to the vehicles THANKSReviewed Oct 26 2021
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2.0
After my plane was delayed, Hertz decided to give my reserved car away to other people as there was a large conference in town that week. Ended up costing me $500 for an Uber to get to my destination because no other company had cars either. Lady at the counter was useless and made no effort to help me.Reviewed Oct 21 2021
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10.0
I rented a car thru Kayak from Hertz. I picked it up in Midland, TX. The agent, Stasha, was very helpful and friendly. She answered all of my questions, delivered quick service and made me feel valued as a customer. I would gladly rent here again!Reviewed Jul 27 2021
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2.0
Pros:Returning itCons:I requested full size I was told there were none but I saw Nissan Altima in parking lot when I arrived & when I left Instead I was given dirty Nissan Rogue that I had to clean & wash myself as soon as I leftReviewed Mar 26 2021
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8.0
Pros:Staff was friendly,Cons:The drop off was confusing with no attendants to help with checkin. No signage telling you where to go or where to leave the car.Reviewed Feb 17 2021
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10.0
Pros:Super easy and quick pick-up and drop-off.Reviewed Sep 29 2020
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4.8
Pros:No hassle drop offCons:We were supposed to get a suburban, but got a Tahoe. Needed the extra room but made it work.Reviewed Jul 4 2020
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4.0
Pros:Was told to lock car and go inside with key to return car and receipt would be emailed.Cons:1) I specifically booked Ford Fusion. Received Toyota Corolla. Hard to get into Corolla (too low) without banging head. 2) No indication where to drop off or how. Dropped in Avis area since there was no other area. 3) At this time (70 after drop off) I have emailed receipt! Disappointed about that.Reviewed Jul 1 2019
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