3.6
Cons:Didn't have the car I reserved. Didn't do a walk around. Poor customer service. Staff not friendly.Reviewed Jun 21 2017
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4.8
Cons:we were shocked by an extra charge for my wife who never drove the car that almost $150 more than price we were quoted. Your site tries to sell the insurance but never gives the impression that there will be large hidden charges. The car was not carefully washed especially the rear bumper which left dirt on our clothes after we loaded suitcases We will not use Kayak againReviewed May 5 2017
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4.8
Cons:Didn't expect Hertz to still have a car with over 36k miles. Thing was hard to drive. Counter pick up was kind of slow going. Next time I'll pay full price and use my Gold membership to see if it's faster.Reviewed Apr 4 2017
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3.6
Expected betterPros:The price seemed reasonableCons:- car was not clean at pick up - side doors didn't close/open electronically. Only manually - maintenance light went on during the drive. Customer service wasn't much help.Reviewed Apr 2 2017
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8.8
Pros:We really liked the car, a Mazda3. It was quiet and clean and fun to drive. Pick up and drop off were speedy.Cons:Customer service could have been friendlier. They didn't seem happy in their jobs.Reviewed Apr 1 2017
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6.4
Pros:The car was clean and ran well.Cons:The clerk tried to scare me into buying a full tank of gas, stating that I wouldn't easily find gas stations close by. I didn't appreciate the pressure to pay extra for gas I wouldn't use.Reviewed Mar 30 2017
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4.8
Poor customer servicePros:Car was good.Cons:They first gave me a car that wouldn't start. Had to go back down to the counter to get another one. Then there was no one there when I pulled into the return area. I looked around for instructions, and there was a sign reading "leave keys in car and put contract in box". Then a hand written sign reading "no keys or contracts". So I waited 5 mins then left to catch my flight.Reviewed Mar 29 2017
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2.8
Pros:the car drove nicelyCons:the desk attendant snuck in an upgrade that i didnt ask for or want i had to return the car early and was stuck with the whole bill the car smelt awfulReviewed Mar 27 2017
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8.4
Great experiencePros:The car was great only 5000 or so miles. I received the exact car I reserved.Reviewed Mar 27 2017
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6.0
Cons:Hertz have me a huge hassle picking up my car because my plane was delayed and got in 5 minutes after they closed. I had called ahead of time and was told it was their policy to wait for late planes if your flight# was mentioned on your rental info, which I verified with them was. When I got to the front desk, they were give, however, and I had to wander around the parking garage to find an after hours worker to begrudgingly help me.Reviewed Mar 25 2017
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10.0
Excellent servicePros:No lines at counter, great assistance at counter.Reviewed Mar 20 2017
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8.0
Pros:Great prices and good cars.Cons:The woman who runs the desk inside the airport is very negative and unkind.Reviewed Mar 18 2017
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