4.0
The car was small, but adequate, and ran without any problems. The problems were that the rental counter was understaffed and incredibly slow. There were 5 people in line when I arrived at the counter, and it took 2 hours to get a car which I had reserved online. Despite having an online reservation, I had to fill out all of my information on paper when I arrived. The staff had to go out to each car multiple times to check things on the car instead of having parking lot staff inspect the cars and communicate with the office staff electronically. The staff were friendly and appoligetic for the long waits to pick up and drop off the car, but the system which management has implemented is outdated and insufficient for the number of visitors who arrive on a large plane. The mileage fee of about $1 per mile, on top of a high weekly rate seemed exorbident.Reviewed Apr 10 2024
review from 10.0
Easy to pick up at the airport. Staff were very helpful. Spoke English. Had a problem getting into the gate when returning. My guy came out and talked w the responder in French and fixed itReviewed Oct 30 2022
review from 8.0
Cons:Somehow I didn’t realize I ordered a car that changed for every kilometer until I was very tired, out of time and just trying to get to my destination before dark. It ended up being about 60 USD daily on average so not too horrible. I was fortunate in that the car I’d ordered wasn’t ready (I’d gotten an earlier flight) so she graciously offered me an upgrade. On another note, the car is clearly a rental so, not sure if it was the typical island drivers or what, but I got pushed around a lot. Tailgated, almost run off the road, but I was doing the speed limit so who knows.Reviewed May 27 2021
review from 10.0
Pros:Reserved at one rate, agent found a lower rate that saved me about $20 for a one day rental.Reviewed Feb 4 2021
review from 10.0
Pros:Staff was helpfulCons:Knowing I would be charged for every kilometer driven. This wasn’t spelled out in the beginning. Felt like a typical bait and switch.Reviewed Feb 3 2021
review from 2.0
Cons:We booked the car online for a Sunday. It was confirmed online. Sunday comes around, cant get ahold of anyone. Come to find out hertz was closed on sunday. Why would your site even let us rent a car for a date that the car rental company is closed. Furthermore why would your site even confirmed the rental if the company is closed that day. Just annoyingReviewed Jan 12 2021
review from 8.0
Pros:The staff was very friendly, and made car pickup easy.Cons:It would have been helpful to have more explicit drop off instructions.Reviewed Jan 6 2021
review from 5.6
Pros:Staff was super helpfulCons:Car itself was not very clean. Somehow had ants everywhere and they would not stop no matter how many we killed. Misleadingly listed without the “no miles/kms” in the purchase.Reviewed Feb 1 2020
review from 8.8
Pros:Yes lots of paperwork to complete at pickup but our provider was super helpful, patient, friendly, giving us undivided attention and answering all our questions. The drop off was a snap with easy to follow directions provided at pickup.Cons:Manual transmissions are lots of fun to drive but Our little French car did not like going into reverse unless the gears were line up just perfectly. Slow and patients rules the day.Reviewed Dec 25 2019
review from 7.6
Pros:Staff was great..... just hidden charges. Basically doubled the cost of the rental.Reviewed Dec 8 2019
review from 2.0
Pros:clean carCons:you never said there would be charge for muleageReviewed Oct 12 2019
review from 7.6
Pros:Staff was friendly and helpful.Cons:Limited options and unclear rules. We lost our reserved vehicle since we were a couple of hours late and then paid a lot extra because the car we rented included unlimited mileage. It’s really weird that unlimited mileage was mandatory.Reviewed Sep 18 2019
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