5.2
Cons:Our flight in Chicago cancelled. We were unable to change the pick up location from Peoria to Chicago We were stranded in Chicago at night. We had to get another car from Chicago to Peoria and then the next day go get our Kayak rental in Peoria. We paid for a day we did not use. The other problem was booking through Kayak there was no opportunity to cancel. We will never book another car through Kayak.Reviewed Aug 27 2018
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9.6
Pros:Good on gasCons:When I picked up car windows were very spotty side view mirrors spotty hard to see out of side windowsReviewed Jul 19 2018
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3.2
Pros:gas milageCons:had to wait to pick up the car the lady was not very nice and it took foreverReviewed Jun 25 2018
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10.0
Pros:Speed of service, Clean vehicle, simple return drop off.Reviewed Nov 29 2017
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3.6
Cons:On May 5, 2017, I pre-paid $285.15 for this rental car. When I picked it up on June 29, 2017, I give the clerk (Raquel) my pre-paid reservation receipt and she asked for a credit card (and said it was just for security deposit). When I returned the car as scheduled on July 12, 2017, the clerk asked if I wanted a receipt. It was then that I realized the rental agreement was put on a previous made (and supposed to be canceled) reservation and I was charged $401.46. THIS (SAME CAR) WAS PRE-PAID!! When I asked the clerk to remove the charge, she said that she could not. I called the billing department ... PLEASE REMOVE THE $401.46 ASAP!! I have been a Hertz Gold customer for over 30 years and I'm now very dissatisfied!Reviewed Jul 13 2017
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3.6
Poor handling of customer concernsPros:Not muchCons:I was given a tiny car for "compact" level and when I asked if they had any other one - Kara the customer service rep started lecturing me that "next time you should book the kind of car you actually want to drive!". Also; the car did not have full tank of gas even though I was charged for a full tank when I picked up. When I called to simply let them know that their records on the car were wrong- she kept arguing with me about how much gas should have been used in 10 minute span that I had the car and offered me "$2 dollar credit" which I declined. Hidden "airport" fees that were not communicated. I ended up $16 extra in taxes and fees, making the savings on the rental obsolete! Nowhere were these explained until they charged my credit card! I would not recommend this location or Herz in general, they only care about the money!Reviewed Jun 12 2017
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10.0
Pros:Quick pick up and drop off, nice vehicle!Reviewed Jun 8 2017
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8.0
Cons:No XM in the car.Reviewed May 24 2017
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10.0
Pros:Pickup and drop off was great, staff were helpful, and the car was clean and drove well. All I could ask for.,Reviewed May 22 2017
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5.6
Pros:THE CAR WAS A DODGE CHARGER WITH LOTS OF OPTIONS.Cons:WHEN WE PICKED UP THE CAR THE FEMALE AGENT WAS GETTING SNIPPY WITH A CUSTOMER ON THE PHONE. AFTER SHE WAS DONE WITH THEM SHE WAITED ON US AND GOT A LITTLE SNIPPY WITH ME. ALSO SO THE TIRES ON THE DODGE CHARGER WE HAD WERE COMPLETELY UNSAFE DOWN TO THE WEAR BARS. I DID NOT NOTICE THIS UNTIL WE WERE ON OUR WAY BACK. when I RETURNED THE CAR THE DIFFERENT FEMALE AGENT WAS VERY NICE.Reviewed May 16 2017
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9.6
60 anniversary Peoria tripPros:The pick-up and drop-off were the easiest I have ever experienced. The lady at the counter was courteous and helpful. The car was easy to find and return.Cons:The adjustability of the steering wheel.Reviewed Apr 24 2017
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9.6
Great, but I would clean this car a little better.Pros:Awesome car performance wise. Comfortable.Cons:There is mold under the drivers seat and I had to buy two air fresheners to get rid of the cigar smoke.Reviewed Mar 23 2017
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