Reviews for Hertz in Peoria
- All reviews 100%
Jul 13 2017
Cons: On May 5, 2017, I pre-paid $285.15 for this rental car. When I picked it up on June 29, 2017, I give the clerk (Raquel) my pre-paid reservation receipt and she asked for a credit card (and said it was just for security deposit). When I returned the car as scheduled on July 12, 2017, the clerk asked if I wanted a receipt. It was then that I realized the rental agreement was put on a previous made (and supposed to be canceled) reservation and I was charged $401.46. THIS (SAME CAR) WAS PRE-PAID!! When I asked the clerk to remove the charge, she said that she could not. I called the billing department ... PLEASE REMOVE THE $401.46 ASAP!! I have been a Hertz Gold customer for over 30 years and I'm now very dissatisfied!
Jun 12 2017
Poor handling of customer concerns
Pros: Not much
Cons: I was given a tiny car for "compact" level and when I asked if they had any other one - Kara the customer service rep started lecturing me that "next time you should book the kind of car you actually want to drive!". Also; the car did not have full tank of gas even though I was charged for a full tank when I picked up. When I called to simply let them know that their records on the car were wrong- she kept arguing with me about how much gas should have been used in 10 minute span that I had the car and offered me "$2 dollar credit" which I declined. Hidden "airport" fees that were not communicated. I ended up $16 extra in taxes and fees, making the savings on the rental obsolete! Nowhere were these explained until they charged my credit card! I would not recommend this location or Herz in general, they only care about the money!
Jun 8 2017
Pros: Quick pick up and drop off, nice vehicle!
May 24 2017
Cons: No XM in the car.