Reviews for Hertz in Peoria
- All reviews 100%
Jun 12 2017
Poor handling of customer concerns
Pros: Not much
Cons: I was given a tiny car for "compact" level and when I asked if they had any other one - Kara the customer service rep started lecturing me that "next time you should book the kind of car you actually want to drive!". Also; the car did not have full tank of gas even though I was charged for a full tank when I picked up. When I called to simply let them know that their records on the car were wrong- she kept arguing with me about how much gas should have been used in 10 minute span that I had the car and offered me "$2 dollar credit" which I declined. Hidden "airport" fees that were not communicated. I ended up $16 extra in taxes and fees, making the savings on the rental obsolete! Nowhere were these explained until they charged my credit card! I would not recommend this location or Herz in general, they only care about the money!
Jun 8 2017
Pros: Quick pick up and drop off, nice vehicle!
May 24 2017
Cons: No XM in the car.
May 22 2017
Pros: Pickup and drop off was great, staff were helpful, and the car was clean and drove well. All I could ask for.,