Reviews for Hertz in Pleasanton
- All reviews 100%
Aug 4 2017
Pros: They picked me up at my body repair shop and brought me back to their office.
Cons: Hertz didn't do the customary walk thru with their agent & myself to inspect the car for damages prior to taking the car. They said they took photos of the car before but it seemed odd. There was a good size ding on the right front quarter panel which I took a photo of with my phone.
Jul 5 2017
Worst customer service!
Cons: Made an online reservation, but they told us that they did not have any cars available!!! Worst customer service!
Jun 18 2017
Cons: Booked the rental for a Noon pickup without telling me ahead of time that the office closed at Noon on Saturdays. Get there to pick up my car and the lights are out and the doors are locked. Here's an idea: If you're going to close and lock up the office at Noon, maybe you should make your last pick up time 11:30? Idiots.
Jun 3 2017
Cons: Car needed to be washed