Pros: Great staff, absolutely no problems with car rental process.
Cons: May get busy at times.
Smooth Rental
Pros: The car, price of the rental and the associates were good.
Cons: I would like the check in and check out process to be faster.
Pros: Our rep Maria was awesome! So helpful and kind!
Cons: They didn't have the car that we reserved for. Instead of upgrading us for free, we had to pay more.
Short handed, the poor guy was trying his best but he can do only so much. He has to help front counter, do the walk around, wash the car since they don't have any available. we had to wait 45 minutes.
When I returned the car, same story. Same guy working alone. There were around 5 or 6 people ahead of me. My wife has a dental appointment so I had to drop my wife off to her dentist and went back to return the car..
Cons: You guys double charged me. My credit card was charged $324 instead of $124 like I booked online. Please explains