Reviews for Hertz in Santa Cruz
- All reviews 100%
Jun 22 2017
they did not honor the reservation because of an integration problem withyoursearch
Pros: nothing, they left me stranded. I had to go elsewhere because they where closed when I arrived for my reservation. there where people inside. they just looked at me thorough the window and made no move to help. they don't care I guess.
Cons: your computer made a reservation at a closed store, not impressed.
May 24 2017
Good rental, disappointing added charges
Pros: The car was clean like new, very comfortable and got good mileage. Pick up was easy and the rate was affordable.
Cons: I didn't like being silently charged $20 extra for returning the rental late by one hour. Considering the daily rate was $30 this is excessive. As far as I could tell the lot was full of cars and there was minimal activity so the added charge seemed unnecessary. Even with that, the agent who finalized the charges did not mention it and left it up to me to review the bill and decipher why there was a larger than expected balance. Pretty unprofessional and this kind of nickel-and-diming will lead me to avoid this rental agency in the future.
Apr 29 2017
Pros: Super friendly staff
Cons: Car interior was a bit dirty
Apr 8 2017
A good experience
Pros: The office personnel were pleasant, the car was clean, and everything was satisfactory. There was some uncertainty about the amount of the bill, which had been prepaid
Cons: The clerk was newly hired and was thus not as efficient as she will be after she has more experience. She was pleasant and followed her suervisor's directions. It was not a bad experience.