Pros: Pick up was quick.
Cons: The drop off was terrible. Was told my drop off location had after hours drop off but it did not. Because of this, I was late for the next plan on my tight schedule.
Cons: Person at hertz was impolite. Very poor customer service, and overcharged on insurance.
Pros: I only dropped the car off. The site was clean and the drop off was quick and easy.
Hertz Santa Cruz
Pros: Pleased with the Nissan Sentra ride and feel and felt it was a good value. No trouble at check in or check out. Trouble free
Cons: It said pick up 12, they closed at 12. They left early didn’t pick up the phone and I didn’t get my car.
Pros: Hertz shop in Santa Cruz went above and beyond to locate me a car, even though there had been a stuff up due to something totally unrelated to them.
No cars available
Cons: There were no cars available!
Pros: The car was new, very clean, with all features in working condition. No complaints about the car itself.
Cons: The location did not have the car available at the scheduled pickup time. It took about an hour for them to bring it over from a nearby location. Fortunately I had built some contingency time into my schedule and it did not affect me, but if I were on a tighter schedule I would have been pretty annoyed.
kept my deposit and don't return my calls
Pros: the car itself was fine
Cons: the service is horrible, they do nothing for you
Pros: Car was comfy nice and clean, drove nice and the people working were great
Cons: The first car I got something was wring with it, but they upgraded me and the other car was better for sure.
Cons: I booked my car on Tuesday. When I showed up to pick up my car and get going on my trip that Friday morning, out of nowhere the Hertz sales rep said “I’m sorry, we can’t rent to you”. He couldn’t tell me why. Apparently I was on some list. So he gave me a phone number to call to find out why but no one would ever answer. Complete joke. I haven’t rented a car in years, have a clean legit license and I swear I’ve never rented from hertz ever. I’m also 45! So I was absolutely screwed THE MORNING OF my trip. So I called enterprise and got a car just fine, with zero issues. Maybe hertz could have prevented me from reserving a car with them BEFORE the day of my trip. Ridiculous, pathetic operation that added an enormous amount of anger and stress at the first phase of an exciting day. Way to go Hertz. Just like the title of their company, dealing with them certainly Hertz
Charged twice and super slow customer support
Pros: Good price until they charged twice
Cons: - Car had damage that was not on the vehicle inspection. I had to go back to the office to get it corrected. - We wanted to change drop off location. It was possible to change -good - but it took customer support about 40 minutes to figure out how -bad-. - As we changed location the rental got $70 more expensive and that is perfectly fine. What is not fine is that they did not charge the extra $70 at the change but the whole rental cost so I got charged twice.
Where can I find Hertz car rentals in Santa Cruz?
Top tips for renting a car from Hertz in Santa Cruz
- 25% of our users found rental cars from Hertz in Santa Cruz for $34 or less
- Book your rental car from Santa Cruz in Hertz at least 1 day before your trip in order to get a below-average price
- Compact rental cars from Hertz in Santa Cruz are around 38% cheaper than other car types, on average