Pros: Nothing
Cons: I could have got my rental without having to cancel because they wanted to start switching people over to credit card when I already payed in advance then let me know I can’t have my debit card on file even though it was prepaid also I didn’t like that I was taunted for not having a credit card
Pros: All good !!!!
Cons: My flight was delayed and when I got to Monterey they were closed. They closed at 7:00 pm. Then the next morning they didn’t have the car. I would not suggest renting from a place not at the airport.
Pros: Staff friendly and very helpful.
no choices offerred
Pros: extended contract over phone
Cons: they keeping putting me into a Nissan Versa, which is a bona fide shitbox.
Outstanding customer service — unlike the location
Pros: I had booked with this location to save some money (as airport car rental locations usually charge more). When I arrived at Monterey airport, I came by the Hertz counter at the baggage claim and asked about a shuttle to the Hertz location where I had placed my booking. I realized very quickly that the staff member did not have the slightest interest in being helpful once I told her that I had booked with the Seaside location. She said I should hail a cab or call them to find out. I thought, "geez, people, come on, are you the same company or not?" So I called the Seaside rental location and a driver picked us up shortly after. They also dropped us off at the airport at the end of our vacation, and the driver initially refused to take my tip. Great service, highly recommended.
Cons: There was nothing I didn't like.
Yes
Pros: Great customer service
Cons: NA
EXTRA CHARGES DUE TO BAD COMPUTER SYSTEM
Pros: I picked up the car at 6PM, but they recorded it as 3PM. They charged me for an extra day when I returned it at 4. They were rude on the phone.
The Seaside office itself was great, though.
Slight improvement in service
Pros: Customer representative as kind and took the time to have a conversation with us about our experience.
Cons: Our car was also not inspected at pickup so when we returned it, we were accused of putting a large dent in one of the doors, which we did not, and had no proof we did not because it was not inspected prior to our leaving our pick-up location. Customer rep at drop-off location was kind and apologized for not having the vehicle inspected prior to our leaving the pick-up location. Overall, I am very unsatisfied with out experience and will not be using Hertz again.
Surprisingly Disapointed
Pros: Used Hertz for years
Cons: Car was damaged on front end. Smelled of heavy smoke, and was not clean upon pickup.
I used to think Alamo was bad. As a Hertz #1 member. I hate to say, this will probably be my last.
Pros: I liked that you can add extra drivers for no additional fee.
Cons: After we got to Hertz to pick up the car, they still had to clean it. When you are driving 20+ hours it would be great if the car were ready when you scheduled to pick it up. We called to see if we could change our reservation and were treated poorly by customer service at that location. Just say no, no need to berate us. It didn't help that they made us wait outside in the hot sun for an hour while we waited for it to be clean. The workers also were commenting on illegal substances they found in the cars when they should have been helping customers, which was beyond unprofessional. Not impressed with this company at all.
They didn't have any cars
Cons: Hertz confirmed the car was there, no car and no help. After 30 minutes on the phone they directed me to another hertz location 30 miles away, but when i got there, again no car was available..ill never use hertz again, or kayak..what a joke they both are.