Book Hertz car rentals in South Hadley

Reviews for Hertz in South Hadley

Recent reviews

Traveler rating

Wonderful

3

Very good

0

Good

0

Okay

0

Fair

0

Mediocre

0

Poor

5

2.0

that day when I went to pick up the car, they told me that there was no car, and imagine that I had to fly the next day from New York outside the USA, I had to urgently look for a rental car and found it from the airport in Hartford, CT, I categorically dissatisfied...Reviewed Dec 29 2023

review from

2.0

Pros:Absolutely NOTHINGCons:Overall customer service skills.Reviewed Apr 18 2021

review from

10.0

Pros:High energy staff, very efficient!Reviewed Jan 31 2021

review from

10.0

Pros:Got a great car, the employee at pickup was exceptionally helpful, and everything worked great.Reviewed Aug 24 2020

review from

2.0

Cons:I wasn’t refunded my money back for services I did not even want!Reviewed May 27 2020

review from

10.0

Cons:Excelente!!!Reviewed Mar 30 2020

review from

7.2

Pros:Car was super uncomfortable and hard to driveReviewed Nov 20 2018

review from

8.0

Pros:Got a bigger vehicle than reservedCons:Got a big vehicleReviewed Aug 1 2018

review from

2.0

Pick up time was scheduled for when the store was closedPros:NothingCons:I chose a 12:00 noon pickup time when scheduling my rental. When I showed up at noon the store was closed. This was a Saturday, and they wouldn't open again until Monday. This rental was for my family vacation that we had been looking forward to for months. After more than 2 hours on the phone with Hertz they proved to have very poor customer service skills or ability to assist me in any way. I ended up having to rent a car about 25 miles away from me for 3x the price from a different company. I do not recommend renting through Kayak (or any other travel site) - they don't communicate well with the actual company and the car rental company doesn't see any of the information you provided through Kayak. Find the deal on Kayak and then go directly to the car rental website and book directly through that company.Reviewed Jul 23 2018

review from

7.2

Pros:Price for a two week rental was reasonable. The agents I interacted with on pick up and return were friendly & professional.Cons:We rented a Nissan Versa. Hands down the most uncomfortable car I’ve ever been in. Certainly not their fault but I’ll know better next time. I wasn’t informed that even though I paid for the rental in advance there would be an additional $200 deposit held on my credit card until the car was returned. I don’t think that’s unreasonable but felt that should be made known in advance.Reviewed May 9 2018

review from

8.0

Pros:Easy pick up and drop off. Car was clean and in good repair. Booked through internet and price quoted was price I was charged. For the price I would use these guys again.Cons:All in all staff were very decent. Don’t have anything negative to say.Reviewed Apr 17 2018

review from

2.0

Poor customer service - poor qualityPros:The location of the business was convenient right off the highway. That was the only thing convenient about dealing with HERTZ.Cons:The Manager at this location should take a course in Customer Service. When I arrived they told me I couldn't get the car I booked AND paid for because it was paid on a debit card. I advised him that this card could be used for credit OR debit but he simply said "NO". He had no solutions to offer and did not even try to help the situation. I told him I could put the deposit on an actual credit card as I only used the other card because it wasn't clear that I shouldn't at the time of booking. He said "NO". I said what can I do...he said..."I don't know what to tell you...you need to call this 1 800 number to see if they can help...I can't". Bottom line...after much stress and NO help we left to figure out another solution. Fortunately right down the road we found another rental company which actually new how to service their customers. We got a better car at a lower rate and were on our way about 20 minutes later. Never again will I consider doing business with HERTZ.Reviewed Aug 9 2017

review from

More

• How much does it cost to rent a car from Hertz in South Hadley?

  On average a rental car from Hertz in South Hadley costs $59 per day.

• What is the most popular rental car from Hertz in South Hadley?

  Economy (Kia Rio or similar) is the most frequently booked rental car type from Hertz in South Hadley.

• How many car rental locations does Hertz have in South Hadley?

  Hertz has 1 rental location in South Hadley. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Bradley Intl airport (BDL)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Bradley Intl airport (BDL)?

  Yes