Cons: When I arrived at Hertz, they did not have a car in class available, and offered me something of smaller class or wait two hours for my chosen car. I declined, cancelled and was told it would take 10 -14 days to get my money back/ although they managed to get my payment the same day.
Aug 9 2017
Poor customer service - poor quality
Pros: The location of the business was convenient right off the highway. That was the only thing convenient about dealing with HERTZ.
Cons: The Manager at this location should take a course in Customer Service. When I arrived they told me I couldn't get the car I booked AND paid for because it was paid on a debit card. I advised him that this card could be used for credit OR debit but he simply said "NO". He had no solutions to offer and did not even try to help the situation. I told him I could put the deposit on an actual credit card as I only used the other card because it wasn't clear that I shouldn't at the time of booking. He said "NO". I said what can I do...he said..."I don't know what to tell you...you need to call this 1 800 number to see if they can help...I can't". Bottom line...after much stress and NO help we left to figure out another solution. Fortunately right down the road we found another rental company which actually new how to service their customers. We got a better car at a lower rate and were on our way about 20 minutes later. Never again will I consider doing business with HERTZ.
Apr 4 2017
Not ready for prime time.
Pros: Car was fine.
Cons: I had to wait an hour at the pick up office because the only staffer could not make her computer process my contract nor print it out. She called everyone looking for help and finally her top boss emailed the contract to her and she printed it out. When I brought the car back, they had no plan ho
Pros: The rental agents at the West Springfield office were great and provided incredible service.
Cons: There was nothing wrong. The car was somewhat dirty inside and there were scratches on the outside of the car. But the agent that helped me was great and had everything filled out before I picked up the vehicle.