Reviews for Hertz in Walnut Creek
- All reviews 100%
Apr 23 2017
Pros: Great customer service
Cons: Maybe just needed one more person behind the desk
Apr 22 2017
Horrible customer service!
Cons: We were 5 min late getting there on a Saturday and they closed at noon. They were there and would not rent to us because they were all eating lunch inside. We were late due to traffic from airport!
Mar 3 2017
I canceled my reservation on time and no credit gi
Cons: I canceled my reservation within the allotted timeframe to get some credit back and everyone I talk to states someone else is responsible to credit me and I am still out of the money owed to me as of now. The original reservation said it would be Hertz's responsibility and provided the phone number. Hertz then said it was Kayak's responsibility to credit... etc etc etc. Poor experience.
Mar 1 2017
Plan on waiting with Hertz
Pros: The car worked just fine once I got it.
Cons: I had to wait nearly an hour for them to get my car ready. this was because the car wasn't clean and the gas tank was empty. I was one of only three customers during that hour. I've never waited so long for a car before. And I have been renting cars 5 -6 times a year for the past 30 years.