Reviews for Hertz in Walnut Creek
- All reviews 100%
Mar 3 2017
I canceled my reservation on time and no credit gi
Cons: I canceled my reservation within the allotted timeframe to get some credit back and everyone I talk to states someone else is responsible to credit me and I am still out of the money owed to me as of now. The original reservation said it would be Hertz's responsibility and provided the phone number. Hertz then said it was Kayak's responsibility to credit... etc etc etc. Poor experience.
Mar 1 2017
Plan on waiting with Hertz
Pros: The car worked just fine once I got it.
Cons: I had to wait nearly an hour for them to get my car ready. this was because the car wasn't clean and the gas tank was empty. I was one of only three customers during that hour. I've never waited so long for a car before. And I have been renting cars 5 -6 times a year for the past 30 years.
Feb 14 2017
Nice SUV! Ok wait.
Pros: Was very happy with the GMC Yukon SLT that was provided. It was only 2k miles old and well appointed...a beautiful ride.
Cons: Though my scheduled pick up time was 10am, at which time I arrived, it took about 45 minutes to get through the line, process the paperwork and prepare the car...not great, but not horrible.
Jan 7 2017
Fast and Easy
Pros: Car was booked and ready at the price quoted by kayak
Cons: Lost damage waiver was 11.00 at the counter instead of 9.00