Reviews for Hertz in Walnut Creek
- All reviews 100%
Oct 25 2016
A Pleasure to be Served
Pros: Excellent service; sincerely friendly, helpful, especially when dealing with logistics regarding my car.
Cons: No information regarding gas-tank access: I couldn't get the gas cap off on the Dodge Caravan I was renting. First I looked for a release inside the van--none-- then tried to remove the cap as is. All my strength couldn't release it. I tried calling the manager's number--answering machine--tried again to release the cap. Finally, after 3-4 tries the pressure lessened and the cap released. Rest of the day- great!
Sep 27 2016
Pros: The people at Hertz they were very friendly and courteous. They helped us very quickly to pick up and drop off.
Aug 17 2016
Pros: The price
Dec 13 2015
Cons: Reserved full size car. They only had a very small Chevy with 30000 miles. Told me they rented the full size cars earlier in the day even though I had reservations. Car was dirty, hadn't been cleaned and was not full of gas. They told me to take it or leave it. Also charged $200 security deposit. I always rent from Hertz and have never had a problem. I won't rent from then again.