Reviews for Hertz in Walnut Creek
- All reviews 100%
May 9 2017
Great Facilities, Need to Work on Pickup/Dropoff
Pros: The staff and service at the pickup location was great. They got me set up and ready to go in record time. I was very happy with the choices of cars available and the options for upgrades.
Cons: I live 7.4 miles away from the Hertz location and that was considered too far for a pickup. They did offer to have the Concord location pick me up and take me to the appropriate rental location, but even after confirming the day before, no one came for the pickup. I had to take an Uber instead.
May 3 2017
Hertz Walnut Creek HLE is the best.
Pros: They pick me up at the BART station and save me from paying exorbitant SFO airport fees and taxes on rental cars.
Apr 23 2017
Pros: Great customer service
Cons: Maybe just needed one more person behind the desk
Apr 22 2017
Horrible customer service!
Cons: We were 5 min late getting there on a Saturday and they closed at noon. They were there and would not rent to us because they were all eating lunch inside. We were late due to traffic from airport!