Reviews for Hertz in Walnut Creek
- All reviews 100%
Sep 20 2017
"Didn't have a vehicle ready"
Pros: Nothing. They were terrible.
Cons: I made my car reservation 3 months in advance with Hertz. The day before my pick-up day, Hertz called to say they didn't have a car ready. How do you not have a vehicle ready when I made my reservation SO far in advance? They called me again the morning of my pickup day because the car was still not ready. I ended up frantically calling other local car rental agencies and Enterprise came to my rescue. Not only did they have a car for me but I was offered a ride from home. I cancelled my reservation with Hertz and will NEVER give them my business again. #teamenterprise
Sep 18 2017
Pros: location worked for what i needed
Cons: the person supervising was not super clear or helpful with me and was defensive, blaming me for the car not being ready at 1:30 when my reservation was at 12:30! the car was smaller than what i had expected (and confirmed on phone) i had a screen grab of a chat i showed saying i didn't order a subcompact yet i got a yaris which i think is a subcompact. she said i would need to pay more to upgrade to bigger car the car had a problem when turning the wheels that made a noise, was hard to accelerate entering freeways and the tire sensor light went on early yesterday am when i was in the middle of nowhere on my way back to return the car. i did not cause any of theses problems - i only drove it back and forth for a local visit and did not put more than 100 miles on car and was in paved roads...
Jun 29 2017
Pros: Vehicle Class was exactly what I wanted with full features.
Cons: Vehicle was not washed, and ready when I got there.
May 9 2017
Great Facilities, Need to Work on Pickup/Dropoff
Pros: The staff and service at the pickup location was great. They got me set up and ready to go in record time. I was very happy with the choices of cars available and the options for upgrades.
Cons: I live 7.4 miles away from the Hertz location and that was considered too far for a pickup. They did offer to have the Concord location pick me up and take me to the appropriate rental location, but even after confirming the day before, no one came for the pickup. I had to take an Uber instead.