8.0
I didn’t realize when I booked the car that the pick up was not at the airport. Fortunately the Hertz lady managed to look after us right there so we didn’t have to take an Uber or taxi to the proper vehicle pick up location. Just assumed that when you book a car for a flight, the pick up spot would be the airport.Reviewed Jul 6 2023
review from![kayak]()
10.0
Pros:Super friendly staff who hooked me up with a complementary upgrade which instantly made my trip 100% more pleasurable and I'm not even exaggerating! Highly recommend Hertz, thank you!Cons:Nothing at, it was a textbook perfect customer service experience.Reviewed Feb 2 2020
review from![kayak]()
7.2
Cons:Easy pick up and drop off.Reviewed Oct 25 2019
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10.0
Pros:Very friendly staff. She upgraded us to a mini van when she saw the family.Reviewed Aug 16 2019
review from![kayak]()
7.6
Cons:All costs were not entirely disclosed, additional charges were applied at pick up.Reviewed Aug 10 2019
review from![kayak]()
10.0
Pros:staff was helpful when i asked to upgrade the car - needed something biggerCons:the vehicle that I was given when i first arrived to hertz, looked considerably smaller than the type of vehicle i had originally rented...thus the need for the upgrade need to show a full list of all vehicles for each category (ie: list all vehicles that are considered economy, intermediate,...)Reviewed Jul 11 2019
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7.6
Pros:Everything was good except they mixed up my rental paper work with another person whose last name was also Taylor. They were trying to sort it out but needed a manager's code or something. So they said they'd email my receipt but I haven't seen it yet. It's been 6 days!Cons:Just being more careful with the paper work and emailing my receipt.Reviewed Jun 10 2019
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10.0
Cons:No one at drop-off, had to go inside. No big deal though.Reviewed May 15 2019
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8.0
Pros:great desk staff and return staffReviewed Dec 17 2018
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5.2
Pros:Van was nice and cleanCons:Upon pick up. I was told my reservation was cancelled even tho they took a 300 dollar deposit. Stood there for an hr waiting to resolve. Family was not happy with me what so ever. Won't be coming backReviewed Dec 12 2018
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10.0
Pros:Customer service agent was great! She deserves all the credit for this excellent review. 30 years experience - she knows that job inside and out and should be a trainer. I was met in the lot for the return and it was processed in less than a minute. I also received a free upgrade. I don’t know if all Hertz locations have such great service but I would not hesitate to recommend them at the Winnipeg airport.Reviewed Oct 31 2018
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10.0
Nice carPros:The person at the desk was able to provide me with a free upgrade to a full size vehicle. She was personable and professional.Cons:Waiting in line for the 2 individuals ahead of me. Not the girl at the front desks fault. The girl at the front desk remained professional during her interaction with them as well as with me.Reviewed Sep 24 2018
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