Pros:No worries about the car. Charged what was agreed upon. Hertz treated me as a valued customer even though I was getting an incredible rate on their car! Car was comfortable and operated better than expected. I don't typically rent the Intermediate class of cars. When I traveled for work, I always rented full size vehicles. This being a smaller car, I was hesitant but ended up being pleasantly surprised. I plan on renting through KAYAK again.
Cons:I understood from the rental agreement on this site that both my wife and I would be allowed to drive the Hertz vehicle. Hertz alerted me that only I could drive it and my wife would cost an additional $13.99 a day. I was not happy since this was close to what I paid for the car originally. But the Hertz attendant also told me that if I signed up for the Gold rewards program, my wife would be automatically allowed to drive the car with no questions. Problem averted thanks to Hertz. It could very well be that this site also stated that this would be the case and I didn't read it very well, but it really isn't an issue.