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2 locations in Hilo
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Reviews
10.0 Wonderful
Anonymous, Jul 2024
Compact
10.0 Wonderful
Anonymous, Nov 2021
10.0 Wonderful
Anonymous, May 2021
Pros:
Staff was very accommodating, rental was top notch!Cons:
The website is not very user friendly2.0 Poor
Anonymous, May 2021
Pros:
hertz car rental rep. is very nice. We cancel the booking due to we were not allow to enter HI, we arrived at Honolulu at 05:00am on Monday with hawaiin airline en rout to Hiloi, but we were not allow to unless we agree to be quarantine for 10 day,yet our time to stay in HI only 7 day, so we decided to fly back to Las Vegas the same day, we called hertz car rental and we inform that we need to call expedia.com to get the refund, the 800# weren't answer for 2 day, finally got live person answer and we were to direct to call another #, the number he gave us wes the wrong #. 3 days pass finally talked to the rep. and he said to to confirm with hertz, and they will call back, in short they told us not to expect a refund at all.Cons:
We will not recommend to book anything thru racrental.com, getting a red tape all around, book direct to hertz car rental or any other well known car rental such as avis or enterprise.10.0 Wonderful
Anonymous, Feb 2021
Pros:
YesCons:
They were very fast and efficient.8.0 Very good
Valerie, Nov 2020
Pros:
The vehicle was ver clean and comfortable.Cons:
The counter person was impersonal and unfriendly.One location in Hilo
One location in Hilo
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Reviews
10.0 Wonderful
Jim, May 2021
Pros:
They had a car for 1.5 daysCons:
If they had cars available for most or all of my trip8.0 Very good
Anonymous, May 2021
Cons:
The staff at pick up was not Aloha friendly, but the staff at drop off was super nice and help to fill out turn in papers10.0 Wonderful
Laura, Mar 2021
Pros:
Great prices, friendly staff. Very fast and efficient check in and out.Cons:
Nothing, this was the best car rental experience I have every had.10.0 Wonderful
Mark, Feb 2020
Pros:
The pick up and drop off at the airport in Hilo was the easiest interaction with a rental car company I've ever had.10.0 Wonderful
Anonymous, Jan 2020
Pros:
friendly staff, good selection of cars2 locations in Hilo
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Reviews
10.0 Wonderful
Anonymous, Dec 2023
Pickup truck
10.0 Wonderful
Anonymous, Dec 2023
Pickup truck
8.8 Very good
Anonymous, Aug 2020
Pros:
Friendly, helpful staff.Cons:
The car we reserved was not ready and we had to wait about 30 minutes for them to prep another one. Since we had reserved it online, it should have been available.10.0 Wonderful
Danee, Jul 2020
Pros:
Staff very friendly and helpful. Great price through PriceLine.Cons:
All the rental car places in Hilo close at 5pm. I had to rebook my flight after discovering that. They are 5 minutes away from the airport, which is why the price was so cheap. Had to take a cab to pick up the car (I called Enterprise from the airport to inquire about transportation), but they offered me a ride when I dropped off the car, which I didn’t need then. Curious why they didn’t offer me a ride from the airport v10.0 Wonderful
Anonymous, Jun 2020
Pros:
VeryCons:
NothingOne location in Hilo
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4.0 Mediocre
Anonymous, Mar 2021
Pros:
They were quick to replace the offered car, they were polite and efficient when dropping car.Cons:
Not offered us a car which was undriveable due to a damaged front fender which was rubbing front wheel. The cars, inc replacement were filthy.