Reviews for Hertz in Hilo
- All reviews 100%
Jul 25 2017
Pros: Loved the car and how cheap I got it for the day
Cons: Didn't like that my trip was so short
Jul 17 2017
Pros: Drop off was easy. Van was clean and spacious.
Cons: I booked my van through CarRentals.com under Hertz and was charged the total amount of the car at the time of booking (about $260). When I got to Hertz at the airport, the rental agent asked for my card. I could tell the agent was not having a good morning, she wasn't the friendliest person. I gave my card to her but she said it was denied (i'll get back to this later). When I asked the agent why she was trying to run my card in the first place, she said she had to put a $200 deposit on it. I explained to her that I already pre-paid for the van so I didn't understand why I had to put down an extra $200. She told me because I booked through an outside company, they didn't get that payment yet so I couldn't take their van without putting down a deposit. This seemed odd to me. Because my card was denied and I didn't have another form of payment, my boyfriend had to use his credit card. Because he used his card, the agent said he had to be added on as an extra driver. This ruined everything because we were then charged an extra $120 "underage driver" fee since my boyfriend is 24 and turns 25 in a month. This defeated the purpose of me booking the rental car to begin with since I'm already 25. So overall, we had to be charged all these extra fees for something they didn't tell us about earlier. I called my bank to see why my card was declined and it was because they placed it on "hold" since it was being used out of state. So I guess this part was my fault for not calling my bank earlier and telling them I was going to be out of state. BUT- it still doesn't cover the fact that I was unaware that another deposit was going to go on my card after I already paid for the van months in advance.
Jul 14 2017
HERTZ - HILO
Pros: The car was comfortable. Great rate for the van.
Cons: 1. The Hertz associate was not nice at all - ended going to Dollar rent a car to see if they can accommodate my request. Ended up just obtaining the car from Hertz as I was assisted with another Hertz associate. She was sincerely apologetic for the mishap. In the end, her kindness kept me from going to another rental company.
Jul 11 2017
Pros: Easy access from terminal. Quick and simple return.