Reviews for Hertz in Hilo
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Based on 76 reviews
Sep 15 2017
Cons: Wasn't close to the type of car requested. Asked for luxury sedan, was given a very basic compact SUV?
Sep 6 2017
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Pros: When we arrive to pick-up the car on 8/3, we actually had reservations for 9/3. The reservationist was able to accommodate us none the less.
Aug 21 2017
Cons: They didn't have a contact card for me they gave me a small SUV and when I tried to rent a car the third time in 1 week there wasn't anything available
Aug 7 2017
Pros: The service was great. Pick up and drop off went smoothly and the van was just what we needed.
Aug 4 2017
Pros: Easy walk to rental desk from airport terminal. Quick check out / check in, friendly customer service. New, clean car functioned well. Liked having the back up camera.
Jul 30 2017
Hertz rental car "THE BEST"
Pros: The friendliness, the quickness for pick up and return, the cleanliness of the mini van.
Jul 30 2017
I messed up my dates
Pros: The lady that helped me totally accommodated me after I had messed up and made my reservations for the wrong day. I really appreciate it. I came to Hilo to work, and if I didn't get my car I would have been late to work. She was so nice.
Jul 28 2017
Pros: Efficient friendly staff. Had car ready when we showed up. Couldn't be better.
Jul 25 2017
Pros: Loved the car and how cheap I got it for the day
Cons: Didn't like that my trip was so short
Jul 17 2017
Pros: Drop off was easy. Van was clean and spacious.
Cons: I booked my van through CarRentals.com under Hertz and was charged the total amount of the car at the time of booking (about $260). When I got to Hertz at the airport, the rental agent asked for my card. I could tell the agent was not having a good morning, she wasn't the friendliest person. I gave my card to her but she said it was denied (i'll get back to this later). When I asked the agent why she was trying to run my card in the first place, she said she had to put a $200 deposit on it. I explained to her that I already pre-paid for the van so I didn't understand why I had to put down an extra $200. She told me because I booked through an outside company, they didn't get that payment yet so I couldn't take their van without putting down a deposit. This seemed odd to me. Because my card was denied and I didn't have another form of payment, my boyfriend had to use his credit card. Because he used his card, the agent said he had to be added on as an extra driver. This ruined everything because we were then charged an extra $120 "underage driver" fee since my boyfriend is 24 and turns 25 in a month. This defeated the purpose of me booking the rental car to begin with since I'm already 25. So overall, we had to be charged all these extra fees for something they didn't tell us about earlier. I called my bank to see why my card was declined and it was because they placed it on "hold" since it was being used out of state. So I guess this part was my fault for not calling my bank earlier and telling them I was going to be out of state. BUT- it still doesn't cover the fact that I was unaware that another deposit was going to go on my card after I already paid for the van months in advance.
Jul 14 2017
HERTZ - HILO
Pros: The car was comfortable. Great rate for the van.
Cons: 1. The Hertz associate was not nice at all - ended going to Dollar rent a car to see if they can accommodate my request. Ended up just obtaining the car from Hertz as I was assisted with another Hertz associate. She was sincerely apologetic for the mishap. In the end, her kindness kept me from going to another rental company.
Jul 11 2017
Pros: Easy access from terminal. Quick and simple return.
Jun 26 2017
Quick and convient
Pros: The speed of service was excellent. The car was a few steps away. No hassles and down the road.
Jun 24 2017
Pros: Fuel milage
Cons: The car was dirty, the ceiling was disgusting and the seats were lined with animal hair. There was a strange smell to the car as well.
Jun 22 2017
On bad apple could ruin the bunch.
Pros: I liked that they upgraded us for free (although not by choice but because that was the only car they had at the time). Car was clean and new. Easy drop off process.
Cons: I didn't appreciate the horrible attitude from the person who was in charge of our pickup/check in. It really can start a trip off the wrong way with that kind of disgusting disrespect.
Jun 12 2017
rude customer service
Pros: car price
Cons: lack of communication and bad attitude by front desk personnel.
Jun 8 2017
Easy and Exactly Right
Pros: Pick up and drop off were easy and the van held our family of 6 and luggage as advertised. Vehicle was clean and new.
May 22 2017
Pros: Easy to rent. Great service.
May 9 2017
Pros: Quick servixe
May 2 2017
Apr 10 2017
Great service and nice car.
Pros: Service and car. Agent was excellent at the airport. She was professional and very friendly.
Cons: I have only good things to say.
Mar 18 2017
Great customer service, Debbie was amazing, car ra
Pros: Car ready on time, drove great , great deal, people helpful and friendly
Mar 11 2017
Fast and convenient!
Pros: Counter attendants were readily available and helpful. Great price and location.
Mar 11 2017
Great vehicle, easy process
Pros: The Ford explorer was great for the big island of Hawaii and very inexpensive. The checkout was simple with excellent customer service and the return was even easier.
Mar 2 2017
Pros: ease of pick-up and drop-off.
Cons: hidden fees and charges. all costs should be "up front" online.
Feb 9 2017
Cheaper than renting from the airport location
Pros: Check in and out was smooth. The gals in the office were friendly and pleasant. They were able to accommodate me even though I arrived late. I was glad to have found this location as it saved me about $200 from renting from the actual airport when I arrived.
Cons: I think the car had bugs in it but from what I hear it's pretty common for that to happen due to the climate. It is what it is and other than that it was clean.
Jan 26 2017
Pros: Excellent great car great people thanks
Jan 15 2017
Enjoyed it, thanks!
Pros: The car was nice and clean.
Cons: For some reason the were ants in it, like a lot. They were cool and didn't bite, but they were chilling on the dashboard, the doors, and the windows.
Oct 15 2016
Pros: quick and easy, just the way it should be!
Oct 3 2016
The are the worst
Cons: Same,as Kona since I was charged double for my car