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The location was good, rooms comfortable with little extra touches, fantastic breakfast choice
Friendly & approachable staff. Comfortable & relaxed. Quiet & relaxed. I also enjoyed the art displays. No one on duty after 6pm was a little frustrating i.e. When the chamber maid forgot to replenish milk supplies there was noone to ask for more. The beds are lovely & wide, but not conducive to romancing as they are two beds joined together - with a hard line in the middle. The toilet paper used is a bit cheap. It needs redecorating - everything is getting a little tired.
This was a beautiful character building in a quite neighbourhood with very pleasant staff The hotel was a good 20 min walk from the Brighton conference centre
Quiet, felt like staying in a home, not a hotel; large room, very comfy bed, warm. Good breakfast and friendly helpful staff
ambiance, cleanliness, location room was a little basic for the price
The staff were very helpful when we rang to say we would be late arriving.Room was large and inviting. Breakfast very tasty. They changed breakfat times for us ,as we had to be on our way early.
attentivness of staff internet was diificult to log onto
The hotel is classic and homely. Very comfortable and relaxing atmosphere. Good breakfast and friendly staff. Manager really went out of his way to ensure we had a good stay and his recommendations were spot on.
nice staff,very quiet room for good nights sleep. larger tv would be nice
The rooms were spotlessly clean and very well stocked. Nothing was too much trouble for the staff.
Position in Hove Breakfast room staff surly
The view and the facilities were excellent. We particularly enjoyed the wonderful Corby 3000 series trouser press. Nice big comfortable bed too, ideal for relaxing after a hard day of trouser pressing. I felt that the l Corby 3000 series trouser press was a little dated. Perhaps a 5000 series would be more appropriate with it's digital timer and superb black oak veneer.
Everything was excellent. Room clean large and comfortable and staff could not have been more helpful.
could do with updating ! although pretty clean the rooms look dirty !
Sea view. Helpful staff. Carpet under bed dirty
The room was very comfortable, clean and warm. With plenty of tea and coffee. The fact that the room service menu was very limted.
The restaurant and bar area were nice. Staff were helpful and friendly. The bed sheets were clean and crisp and the room was a good size. The room wasn't cleaned and ready for us when we arrived, however we were quickly moved to another room. We paid extra for a sea view but the windows were very dirty and there was a designated smoking area just outside our window, so rather than smelling the sea air, we just smelled cigarette smoke all night if we had the window open. The rooms are dated and a bit shabby and would benefit from a refurbishment, especially the bathroom where the grout around the bath was black. In general, the rooms didn't feel very clean and I think the hotel is too expensive at £95 per night - I have stayed in much nicer spa hotels for that price. The hotel has a general dated and downtrodden feel.
Seaview, bus station in front of hotel Quality of breakfast (continental) not very good, staff rushing around Very old furniture in room
Good sized bedrooms and bathroom.Convenient location for our needs. Good food and service at breakfast. Obliging staff. Not a complaint but parking facilities could be a problem. However we managed to park
efficient polite service no
complimentary water Felt impersonal. Fittings rather cheap - eg bath tap fell off. Mattress very soft and lumpy. owever, didn't complain, so my own fault!
Clanliness. Location of the Hotel in Hove, near enough to Brighton. Complimentary items in the room Lack of shelves and hanging space in the bathroom
This was our second stay at Seafield House. Rooms are comfortable, clean and well finished. Good choice at breakfast. The little extras in the room are also a very nice bonus, as is the free parking. The ensuite was a little bit cramped.
This is merely a guest house than a hotel. Very small rooms and tiny bathrooms. Comfy but rooms can get noisy due to proximity with front door and people talking in the hallway.
complimentary wine and chocolate - value reasonable at late booking rate, otherwise very overpriced We were promised parking which did not materialise.
very nice breakfast clean and tidy room helpful staff n/a
And the staff is very friendly except the owner how fortunately is not often there. The price is enormous for the prestation. The staff does not speak French. The owner behaved rudely.
Good value; good breakfast; friendly staff; good location for access to Brighton & Hove. Bed a bit too firm; uncomfortable pillows.
room comfort- close to town -complimentry facilities although room was comfortable it was a basement room which we did not really like it felt closed in.
Friendly and helpful approach of person in Reception and quiteness of location/hotel. I went there with my husband to chill out and that's what we did. Dirty carpet, too messy shower (splattering everywhere), dirty face flannels/towels. Asked for a luxury room but I'm pretty certain it felt quite standard. Not good value for the £70 paid, in my view. I also requested confirmation of my parking space which wasn't given, although I provided my contact numbers and email because it was a last minute booking. Had to arrive there to verify this. This is the only time I have felt somewhat dissapointed by accommodation selected from your website.
The restuarant waiter at dinner was very good - but as there were only 3 dining this probably was why. Room much too hot (was promised cooler in room but it didn't appear), access to car park dirty and smelly, car parking expensive, I was annoyed that a gratuity was added to bill for (the expensive) dinner, breakfast was expensive, and the room was not made up until 3.00pm. It also a pity that some staff have difficulty understanding english. It was rude to have to sign the slip for breakfast before being shown to a table - the implication that you might not pay. Corridors were in need of redecoration. The lounge area was not very good.
Sea view Slow check in
Amenities and location Checking in was at 14:00 hours, upon arriving half an hour early, no check was permitted to see if room was ready earlier, so guests had to wait and then queue to 14:00 hours. Other hotels do check room availability and if available let you check in earlier to avoid a queue.
location and facilities room service was rubbish, ordered toilet rolls, paper & ice and glasses that never turned up
Access to town. Breakfast, though expensive, was fantastic. Dirty cutlery at breakfast. I had to get up four times to get myself cutlery - which I stole from other tables.... I had to ask for toast.
Staff very friendly. Quiet night. Location great. Smart decor.
The location was excellent, on one side the sea front on the other the town. Could walk anywhere easily. The reception staff also very efficient. The bed was very hard. The inner courtyard meant that we were overlooked by other windows and the people sitting below eating and drinking. It was also a very hot room but if you had the window open it was only to the inner courtyard where music was played. This meant that it was overpriced for what you got.
The service and staff were excellent. The room was of a very high standard and the location was perfect. The breakfast that we had from room service was very good but could have done with being a bit warmer.
Arrived at 6.30am after flight from Australia and was able to check into my room. Also got an upgrade at no cost. Internat should be free - however, very few hotels offer this.
friendly efficient staff, cleanliness, comfy bed no tea/coffee in our room, no window to outside, enquired about plug adapter i left in room, no reply.
The leisure facilities. The reception staff very poor and inpolite.
the room was lovely. desk staff helpful. breakfast was chaos- not enough cutlery (people trying to eat bacon & eggs with spoons!), queing to sit at tables, food running out and not being replaced despite requests ( twenty minute wait for croissants!). duty manager hopeless. healthclub dirty and very run down.
The Spa situated in the Hotel Our room was located opposite a pub. The noise was so loud it was a bit difficult to sleep.
sea view we had no parking facilities so had to struggle a little bit .
The hotel was very nice and it was nice to be upgraded from a twin room to a family one at no extra charge. Very convenient for the Brighton Centre and shopping which is the reason we came.
To much noise heating poor
location, friendliness of staff
location great. Beds very comfortable . Room nice and warm during a very cold spell I was very disappointed in the cleanliness of this hotel. The bathrooms especially, some bleach and a toothbrush would be a good idea especially round the taps and to take the black from around the tiles. Attention should be paid to the housekeeping of this hotel. The spa again was not clean, thought we would spend a few hours there but changed our minds when we went in. Again the cleanliness here was poor.
The food was excellent
The location is great easy access to the beach, pier and town and the lanes.
the helpfulness of all the staff was absoultely brilliant the price of room service and the mini bar was extortionate
everything was brilliant especially the breakfast there was so much choice.service throughout hotel was great and rooms and hotel very clean.it is a very grand hotel hence the name.plus great location opposite the beachfront with 5 minute walk to the pier.
location & service Price especially parking costs
facilities, getting a sea view as a free upgrade, staff friendly.
The only problem was a bathroom sink that didn't drain and a long line for the reservation desk. Other than these issues it was lovely.
Very very good staff, attentive and very helpful Charged for using a credit card to pay my bill so I will never use or allow my staff to use a De Vere Hotel ever again, bed uncomfortable
The service was excellant, especially when trying to resolve issues. The location was great. The room was far too hot and to cool it down had to use air con unit which was located behind the curtains, absolutely no use when sleeping.The Tv was fauty and had interference. the shower curtain needed replacing as it was not adequate with the power of th shower and splurged water all over the floor, making it slippery and dangerous. There was a function on the saturday evening which we could hear the music to 3 floors up, although the staff offered us another room at 1 in the morning, the bed was tiny; so not suitable at all. Late check out was denied enough though we were too tired to face the long drive home and no discount as an apology for inconvienences. Very disappointing for a hotel of this standard so thus would not recommend.
Feedback is just ok As i said before, it was a bit tatty
It was right next door to Paul Weller concert Small bedroom
The room and the bathroom were spacious and well decorated. The bar and resturant were very good and the breakfast was excellent. The squeeky bed and lots of the furniture in our room and the bar were a bit saggy and could do with an update.
The accommodation was clean, the reception area was impressive and the breakfast was good value. The room was very small and the bathroom was extremely tiny. The bathroom had a broken shelve in it (which hadn't been repaired!) and the shower (which looked powerful) was actually a trickle.
Parking was easy and very good value for Brighton. Breakfast was excellent. Room was very comfortable. Although a twin room was booked this was not available, fortunately this was not imperative but may have been!!. The bar staff's command of english could have been better.
Loctaion Old (!) rooms Unfriendly staff Broken windsor fixed with tin foil Staff mostly trainees who don't have a clue
staff and location Room decoration is poor and in need of much updating all over, especially in the bathrooms.General cleanliness is lacking
Breakfast lots of choice good service
Breakfast, swimming pool, steam room and jacuzzi Could only access bed from one side, as pushed against wall , and only one pillow each - second morning not able to have our breakfast in the Windsor restaurant, the other restaurant no windows and no sea views -
the best in many things comfort and value for the money
My wife and I booked your hotel to celebrate my 60th birthday and our 39th wedding anniversary, we were most impressed with all aspects of the hotel. The staff were all helpful, courteous and friendly. The food was really excellent with a wide variety of choice. Although the view from our room overlooked the roof area this did not bother us, the comfort and cleanleness more than compensated us. having to leave
fine spacious hotel tghere was was leakimg water in the abthroom
Rooms are below a night club and are very loud at night, breakfast was great but took 40 mins queing to get it.
Furniture in room old and battered, whole hotel seemed to have a faded glory feel, no mushrooms at breakfast.
The room that we were given was the worst I have ever stayed in. The room was very damp with a large damp area outside the bathroom that was covered with a mat. Staff were very unhelpful regarding this fact.
Location is excellent, price I got was very cheap, Breakfast was good, but boring!! Hotel is very tired looking, sooms are not quiet as there is no double glazing, room furnishings are old and carpets and furnishings worn out.
the sea view! Fab!!
The helpfulness of the hotel staff
Going to the seaside because it was very near! The breakfast was good. There was no parking facilitlies and the nearest parking was 20minutes away.
position next to the seefront. Old fashioned Hotel. Excellent Brekfast. Price 26 Pound per night! Run down Hotel. in process of refurbishment. Had a room in the cellar!! No sun light! at all. Wallpaper coming down, Cold with no proper heating
Location is great. I am sure this was once a great hotel. Mold everywhere, peeling paint and wallpaper... Lack of maintenance and neglect destroyed what was once a great hotel. With some investments, this could be a great place. But right now an average Motel 6 is cleaner than this place.
total party hotel- drunken slobs everywhere and very loud. Request a non-smoking room when booking if you value lung function. Bring earplugs if you are staying.
I got a good deal on this place, otherwise I probably couldn't afford it but the location is perfect and the room is nice.
The staff were very friendly and helpful especially the spanish lady working in the bar during the day on 14th and a cleaner (man) who helped us when our card key wouldn't work.
Position geographically, close to beach and shops. Meeting point for every stag and hen night in front of hotel, because the rooms where so warm you had to have the windows open and the last talking stopped at 5.30 am and the traffic took over at 7.00am
Position of hotel always been good I feel hotel both inside and outside needs a lick of paint starting to look drab especially outside. Decoration is really quite poor compard to when I used to stay.
It was quiet, comfortable and clean with a nice size double room, the ensuite was modern stylish and clean, the hotel was central to the town and had pleasant sitting areas and breakfast room. The self service cooked breakfast was good, a continental style breakfast was also available. A minor point: The last guest's towel was still hanging on the back of the en-suite bathroom door.
location, helpful porter decor, breakfast, view over side street and too noisy early am
On arrival we were allocated a room. On openeing the room there was already another guests luggage in there. We were then given another room which the pass card did not open. A third room was then allocated which we were able to access. My concern in this matter is that the first room had already been allocated and we were able to access it. Not the most secure system, which left us feeling very unsure about leaving anything in our room.
A small housekeeping item was pointed out 3 times but not actioned (faulty kettle)
close to everything in brighton, excellent room over looking the beach
The staff were very friendly and the location was excellent. We felt very rushed when we ate in the restaurant on the Saturday evening, we had to ask the waiting staff a couple of times to give us more time to decide what we wanted to eat. Also the fruit left in our room looked very old.
Nice big room, plenty space to include the baby buggy. Excellent location right on seafront, very close to the Pier. Right on Town Centre for shopping. Expensive parking on site. Room right outside next door Fish & Chip shop, open until 4am which was noisy for baby, room was on left side of building, a room on other side may have been quieter.
Lovely hotel, good location, would go back
its a loveley hotel, a really nice change from large corporate hotels, the rooms have character(not meaning they are old or tatty, quite the oposite) the staff were helpful and friendly, if your going to brighton stay there you be very happy.
The breakfast was good and the ladies at the kitchen very friendly. When you visit Brighton, you must go to the Royal Paviljon, that's great! It's a nice city. We had a problem with our room the first night, because of the noise. Our room was next to the front door and in the little garden at the backside people were talking till 3am. And we heard every second of a young man and his girl enjoying the night (....) in the room above. And last but not least our room was in between the kitchen and de breakfastroom, so at 7 am there was a lot of noise again. But the two ladies working in the kitchen (the is no other staff at all, communication only bij telephone or intercom) were very friendly and helped us getting another room for the second night. And that room, at the 2nd floor, was much bigger (same price) without any problems and we were happy with it.
I loved the decor in my room; it's the third room I've stayed there and all the room have been indivudually designed. The breakfast was was fabulous and was the location. The shower in my room gave out a mere dribble of water but I exepct that is because I had a shower just before check-out like most of the other guests in the hotel! It would not put me off staying there again as everything else was fabulous, especially the view and the breakfast
The hotel was unmanned, the reception was a phonecall away, my room window viewed a basement wall, someone only came in at 7.45 to cook breakfast.
Only price. There wasn't staff when we arrived.And the shower and toilet didn't flash well. The bathroom door made from clear glass,and there was no curtain so we could see inside the bathroom and toilet from the bedroom.I don't recommend this accommodation.
Facilities and location good no
Excellent breakfast. Very clean and well organised. Fair price. Good location. Very pleasant overall. Pushchair... 50 stairs!!
Free wi-fi is always a great bonus. This hotel is well located considering the price.
The bed was very comfortable for both watching tv and sleeping. The breakfast was excellent and not greasy The bathroom could have been cleaner eg flooring
Refreshingly unusual hotel, helpful staff with a "can do" approach, quirky room/bathroom, delicious buffet breakfast. Inadequate storage space for clothes; they have to be hung over the only mirror and there are virtually no shelves; and drying hair is challenging without a socket with a nearby mirror! Also the semi- transparent loo door might be a problem for some guests. A case of style over function perhaps?
Funky design, genuinely friendly check in, largish room, super shower, comfortable bed, nicely designed reception area, excellent location. The see through door to the loo and no mirror over the sink even though there were mirrors either side of the sink, it just felt strange.
Food amazing, staff great, room fantastic. Excellent atmostphere - a long the lines of Hotel Babylon! highly recommended No plug for hairdryer by mirror which was the only thing i could find wrong!
Design, quietness, easy check in and out, great location Bed very small for two people. Chipped basin, shower had to be held to point in right direction
Loved the decor. Great location. Will definitely stay at My in Brighton again. Had to change room as several of the lights did not work in the first one. Staff vey friendly and co-operative re the room change
friendly staff, great cocktail bar, very contemporary rooms although pink is not my colour (better half chose this!!) was excellent and the Location was perfect for christmas shopping and restaurants. The room service food selection was very poor, we really wanted a pizza, sandwich etc but could only get a cheese and bread board.
The position in Brighton, we stay quite often as my son lives in Brighton and it is the first time I noticed your hotel. I found the hotel room unwelcoming and the bathroom was so small you couldn't turn arround in it. My daughter and I had trouble trying to get ready at the same time. The colours were a bit "in your face" I know I am older than perhaps most of your guests, but even my son and daughter thought it was not very restful.We also had to move rooms as the television did not work. The rooms were over the bottle bins and they were being filled most of the evening and emptied at about 6am on Monday morning which I realise someone has to stay in those rooms but if everything else had been OK it wouldn't have been a problem. It was a nice hotel but for me a little bit too modern. Also the reception desk was far too small to do anything on.
Excellent service, handy location Both bedside lamps did not work, cannot open window (catch broken), very stuffy at night (no fresh air)
Lovely modern, funky style rooms, very friendly. Very difficult to find!
We loved the style and freshness of the bedrooms and the bathrooms were the best that we have encountered. Our room had huge bay window with a view over the busy street which was great for "people watching". Myhotel is located in town, approx 5 minutes from The Lanes, 10 minutes from the sea and surrounded by bars, pubs and restaurants. The hotel also has a couple of bars that are just perfect for the start and end of the evening. Just a bright new place to stay in Brighton away from the sea front hotels that are rather tired and staid in comparison. The one disappointment was the breakfast. It's not a bad breakfast; it just suffers in comparison with many of the offerings, locally. Also, we witnessed regular confusion with the restaurant staff about whether, or not, breakfast was included in the rate. The solution is to avoid the breakfast and go to "Bills" around the corner or one of the many other breakfast places within in few steps of the front door.
It's located in front of the sea. The building is quite old. And I was disappointed with the tastes of food in the restaurant.
Comfortable room and staff helpful, nice TV in bar which was turned on when we requested.
The staff were very helpful at all times. Bit noisy on the corridors
The stuff was very helpful and tried its best there was a lot of noise at night, the hotel is far from the center of Brighton...
Location, value, friendly staff Limited parking
The hotel was in a good location and was very clean, The bed was not the best, found this very cheap and uncomfortable. ALso I wish it wasn't so dark
reception staff and clearing of the room information at the booking about net is very bad and the price to se wireless is to expencive
Cheap price, nice and kind personal need to change shower, not so comfortable. Noisy floors
The room was good, so was the breakfast although a little costly The coffee was not that good at breakfast
on arrival the memeber of staff on the front desk was very friendly and very helpful. Parking, although not free was right outside the hotel. The room smelt of smoke and the smoke alarm had been covered with a plastic bag, this didnt fill me with confidence when arriving in my room. A second room was provided after talking with the staff on the front desk ( manager seemed to be too busy ) although i wasnt given an apology for what i felt was a fairly dangerous think to overlook when checking the room before i checked in.
the above mentioned made my stay a relaxing one and a memorable one. will definitely come back again.
the staff were friendly i got a good room with sea views the room was clean bit basic but perfect for the night. the breakfast was good but cold
Near the sea and main facilities Nothing
The staff were very friendly. The bar and lobby areas were nice and modern and the breakfast was great. Good location for the beach but a bit of a walk to the shops. The room was quite basic for the money and didn't resemble any of the photos featured on the site. The shower had poor water pressure and took ages to heat up - maybe something to do with being on the 5th floor.The heating was on way too high and the room felt like a sauna.
The welcome was very friendly and a good location. The single rooms are very small with small windows and no view. The rooms desperately need refurbishing and updating but they were clean.
conveinient location price
Location was great perfect sea view
Hotel is located at the sea front. Room was very small and hotel needs some renovation.
Location, good b'fast Lack of parking
All requests were handled very professionally. By day 2 of a 5 day stay I was treated with a smile and greeting on every occasion. N/A
Friendly, helpful staff. Clean and quiet. Good location on seafront. Nice little bar. Good value for money. Booked a double room for myself and then my son and his friend found the hostel unacceptable so booked a single for his friend and my son shared with me. Staff very helpful.
location and the fact that the room was ready on arrival at 11am The misleading info about the parking which states parking permits £4.50, instead of £4.50 per day, which was not explained by reception and led to us getting a ticket
Lovely large room with big windows. The public areas were very inviting and comfortable. I really liked the old fashioned dining room with it's polished wooden floor and fabulous ceiling, and tables with starch White tablecloths... The staff were friendly and helpful, I will go back. The decor of our room was a bit tired and in need of redecoration, and the widows on the outside could have done with a clean, however the room and en-suite was clean.
comparitively easy to park in street with hotel permit excellent breakfast
Very courteous and friendly nature of the staff. Ambience. Room was very cosy, like being in a private house! Slightly dark, dated decor in the hallways and room.
If you are looking for a comfortable, clean and reasonably priced hotel with competent and friendly staff then this is recommended. Just dont expect the Ritz!!
the hotel staff were curtious at all times the room was of a very high standard
The staff we're efficient and friendly. The room was shabby, unattractive and badly furnished and the beds were poor quality with insufficient bedding. The bathroom was tiny and uncomfortable with mould in the shower. The whole hotel was run-down and in need of new decoration, with peeling paintwork and cheap furnishings. This would be (barely) acceptable as a low-end budget hotel but for £90 without breakfast, it was scandalous. We would never use or recommend this hotel again and were extremely disappointed with the booking.com service.
Friendly staff and comfortable clean and spacious room. No hot water for morning of check out despite waiting an hour. Staff apologised but offered no other compensation. Unacceptable for a hotel.
cleanliness of the room poor reception on the tv
the quietest hotel we've ever stayed in.amazing! our "cosy" room was super, but the "wet room was too narrow.a size 16 or larger or anyone with "shoulders"would find early morning ablutions taxing!!t
Clean,location,Friendly,good breakfast. Room smaller than expected,Do not like wet rooms as a bathroom.
The hotel was very clean, with excellent breakfasts. The room was a little small, but well appointed. Staff were very helpful, and advised on places to go, parking, etc.
The care of the staff in ensuring that our stay was comfortable. Nothing.
The hotel decor The room was quite small and sparse for the cost. Could also have done with a bit of a clean/ freshening up
we went to look at some of the local attractions and went shopping. We thought it a lovely idea to have a sea view with balcony, but it was very difficult getting any sleep due to the restaurants and club below us.
very clean hotel to a high standard, staff friendly and helpful
Location was great. Very smart, spacious hotel. The only negative point was that the bed sheets had slight marks on them.
Whilst there the leg fell off the bed
Good location, excellent helpful staff and good breakfast I was asked to pay for the room in full on arrival which has never happened before when booking through booking.com.
location,shops restaurants,the hotel was very clean and modern,staff very good,breakfast was lovely the room was abit small .with no proper wardrobe space
Location, sea view and room size Work being carried out in the lobby, without adequate Health and Safety notices. (Step ladder and materials)
great location,modern,clean. relaxing bar and restaraunt areas.helpful staff,free car parking.
Very large room and bed with a good view of sea. Balcony a bit small and no seating. Room sparsely furnished. Parking too far from hotel and staff did not give proper directions when asked to find the car parking. Drop off not available when we arrived. Did not know it was being refurbished when booking.
to hot no aircon very poor for the money the corridors like a oven. also we waited over two hours for our room
Great location close to the train station. Clean and functional with good service.
I liked everything about the hotel. Staff, the bar, the rooms, etc. I had a family style room, it had two small twin beds that kept separating.
quick check-in, not noise problem despite central area , parking ok in Grand Avenue. Room fine for 3 star apart from very worn red carpet that let room down - looked dusty at first sight but was where worn out in main places - room 301.
Parking, recption staff. Bathroom floor tiling in very dangerous condition.
Availability of parking - an essential in Brighton! The car park left a lot to be desired but it was there and relatively secure. The hotel is in need of renovation and parts of it require some work eg. damp in walls and plaster exposed. the conference room/breakfast room/conservatory needs the windows cleaning - they were awful.
Cleanliness and comfort of the room. Helpful members of staff. A good quality breakfast with ample choice. The Car Parking facilities
Some of the cooked breakfast was burnt the eggs and tomatoes
The stay was for only 2 nights Everything seemed to much effort for staff. Outside of hotel was dirty and poor, Car Park was a step up from a dirt track. The lobby was clean, tidy professional and smart but all ended there as rooms were very very poor, uncomfortable and very basic.
the comfort and cleanliness of the room yes,we choose the hotel with the indoor swimming pool but was not able to use it due to the pump is not working..and hope need to inform customers if not available for the next time.
Was really looking forward to a relaxing 2 day break at the Courtlands and was extremelly disappointed in every way.The room facilities were very basic the facilities of the room indicated bath,iron facilities,etc.These were not in the room at appox £80 a night you would presume a nice,clean room with what was advetised.But I was extremelly disppointed and would never stay in this hotel again .I complained abt this on the first night and the management of the hotel were not helpful and did not even apologise or offer any kind of compensation.I have travelled throughout the world and stayed in lots of hotels/hostels and never wrote a negative response to a hotel.But this hotel deserves it. See above-Very disappointed in every way would not recommend this hotel to my worst enemy.What was advertised as facilities in room does not exist when complain abt it u are told to deal with it.Even the swimming pool was not in use!!!Horrible hotel.
good parking facilities. The decor of the room needed up dating.
Room clean and comfortable. Not easy to get to room. Up one floor then a long walk to stairs down again to room. Very poor breakfast as buffet style. Food not kept hot and also dry.
very quiet and comfortable, very good breakfast, very friendly
The hotel was clean, staff were friendly, excellent breakfast.
Friendly staff and a good location Room was small and the window did not close fully.
very friendly, great food and beds. Parking important nothing
Good and friendly service, good breakfast. small but pleasant and clean room. Mention of two parkingplaces, non avalable, parking in neighbourhood difficult, and many stairs to clime with luggage.