Hoylake Hotels

I was really impressed with the friendly service and the food and service was really good. they were very accomodating. The cooked breakfast was very good and well presented but i feel the other offer eg,cereals ,yogurts were a bit of a let down. Would have appreciated a pot of coffee at breakfast and not to have had to made my own toast. Beds very comfortable .

Room was a little basic and the curtains etc bit flowerey . Shower also on the basic side and towels getting a little tired.

staff were brilliant, food was very very good and linen/en-suite tip top.

Whilst en-suite was 2010, shower hot water supply was 1810. Now plumbing has invented taps, why was there no radiator control so that the room could be cooled down? Don't use room 35 - escape door in corridor outsde was banging up to midnight so no sleep!

Clean. Helpful staff

the size of the single room was so small you could hardly move,The shower was pathetic,

four post bed

over priced for what was offerd

Relaxation. Comfort.

Thought the breakfasts very expensive.

Great room, very clean and comfortable, good price

Nothing

Great mid week internet price. Good access out of hours.

convenience,comfort,nice meals,parking,accessibility,pleasant staff.

complicated electrics{light switches}

As soon as we walked intothe room we were impressed with the quality presented before us. The room was spacious and ensuite, as well as being welcoming. Its location, with regards to the weding we were attending, was perfect - only 2 miles from the venue.

All in all there was nothing to complain about.

Very pleasant & effective service from all staff. Although recption admitted they had not read my requests (included when the room was booked in June) until the day we were arriving; they had tried to contact us (unsuccessfully) . They offered us, on arrival, a choice of rooms and also had made a potential alternative booking at a sister hotel to help overcome any possible problems due to my wife's limited mobility. This positive atitude to service was seen throughout our short stay from the Manager (?) through the very friendly waiters and recption staff.

Of course a lift would have made the facilities better but we fully appreciate the difficulties in retrofitting into a hotel such as this one.

Excellent hotel in beautiful location within parkland. Food was first rate . staff very polite and helpful.Best bathroom I have ever seen ,plenty of hot water towels robes etc. Excellent breakfast menu ,plenty of choice not just full english . I went for full english my guest had scrambled eggs and smoked salmon excellent quality food well cooked and presented. This is a hotel which will impress.Room very comfortable bed is top class , chocolates and fruits in room . Luxury furnishings and fabics. Great place for a romantic weekend great jacuzzi big enough for two !Flat screen tv in bedroom and bathroom. I stayed in a junior suite ,I got a great price online well worth the money when you consider what you get a slightly cheaper hotels .

Wine list a little pricey , but excelllent choice I guess if you want quality it has to be expected.

Nothing.

Comfortable room good price for hotel with gym

gym facilities being restored was not advised there would be no lockers etc when making reservation

The check in staff were friendly, welcoming. The bar staf and restaurant staff were pleasant.

The hotel was badly in need of a refit, very dated and tatty. The swimming pool had a moldy fetid smell. The lockers in the changing rooms did not lock and there was no soap in the showers.

It was a comfortable & pleasant hotel & if we went up that way again would defiently stay again.

The prices in the restuarant were a little bit expensive.

The rooms were clean and the food was good value.

Such a friendly place to stay. The hotel is a family run business and makes a great change from the usual branded hotels. All the staff were great and so friendly. The evening meal was amazing, worth staying in the hotel just for this. The room rate was great value and the meal was very reasonably priced too. Overall I stayed for business but I will be going back for pleasure.

The rooms were spot on. Very clean both bedroom and bathroom and were really comfortable and decorated fantastically

Perhaps a bit more soundproofing, snoring from other rooms bit off putting

Comfortable big bed, large room and very quiet once bar was shut.

Room could've been a lot cleaner - needed a real good clean. Also, shower water pressure was not strong enough and intermittent.

The rooms are excellent and far better value than factory style chain hotels. A really warm feel and friendly staff.

Excellent staff very courteious and helpful especially in the resturant

Extractor fan in bathroom didnt work and no got it fixed even aftrer we had asked them to do so

this was a very good hotel,easy to find and a good central location that met all our needs.The breakfast was great and being able to sit outside with our morning tea on the canal side was a real bonus.The bar staff on the evening was also very helpful.

The only slight problem was on our departure,when paying the bill it was different to the amount quoted but this problem was soon resolved with again very pleasant reception staff.

Cleanliness and comfort

None

Convenient location. Extremely helpful and very polite staff

Nothing

Quiet..Staff were so friendly and couldnt do enough to help.

Excellent stay..no issues at all and will go again.

Excellent staff, nice rooms, good food, good location.

None really

Good value for the money,excellent b'fast,quality rooms and friendly staff.

Disturbed sleep from 0230hrs to 0400hrs with drunken females running in corridor with slamming of doors,screaming and shouting.Continuous swopping of rooms with males shouting and knocking on doors. No action by duty staff.

Bed was very comfortable

Hotel was well used and is looking tired and in need of a spruce up.

The owner was cheery and the breakfast was fine (though offered only during a limited window of 7 to 8 AM -- no sleeping in here).

Awful wireless signal -- could barely pick it up on the main floor and impossible on upper floors. Mattresses were a killer -- worn out, spring piercing, sagging. Slats in my bed cracked. Hit head on low ceiling of stairwell twice. I wasn't the first -- chipped plaster was all over the stairs. A shared shower meant walking stairs in cold before and after shower. Wasn't even soap in the shower area. This place would benefit from a substantial updating and renovation.

Very functional room

The room service we had was excellent and the spa facilities are great, we enjoyed those 2 things best during our 1 night stay.

We thought the breakfast was a bit overpriced but apart from that we thoroughly enjoyed our stay & don't have any complaints.