Would you like to save as your currency permanently or for this visit only?
after a very difficult check in experience a different member of staff from the orignal receptionist upgraded us as a gesture of goodwill. the orignal receptionist was unhelpful and did not provide any useful information such the availability of the ski bus, breakfast times or other useful services
I think for the price things like internet and parking should have been free. They were not and cost 17 and 10 Euros respectively. I think that is a little low-budget for a nice hotel like a Hilton. They should not "nickle and dime" their customers who are already spending top dollar to stay there.
Loved that they had on site parking. Loved the spacious and clean rooms. Steak house in the hotel was wonderful. Close to all major attractions. Very friendly staff. Cost of parking. Cost of breakfast.
Nice view and location Not availabla at all King size bed in standard room, old fashion decoration, expensive breakfast, require to be refurnished, some element are not working
Great hotel and great Location!!!! At a reasonable price Breakfast is nor so cheap!
The room was large with plenty of space. There were very good views of the mountains. The armchair in the room needed replacing. The was no separate shower in the bathroom. The television was not state of the art. At 26 € the breakfast was far too expensive. For the price that I paid I expected better facilities
kindly staff N/A
Toured the city
the location was great and the stuff was help full, over all i loved every thing in the hotel.^^
Spacy room, great view, great breakfast I think that hotels of this class should provide Internet free of charge
Localization, cleaness and confortable
The hotel offered a quaint setting that afforded us access to the old town center for sight seeing and shopping ease.
My husband and I loved the comfortable bed and pillows. It was quiet and although the room was small, it was all we needed. The tv was too small.
Dining room, menu and serving staff highly professional and friendly. Menu was impressive. At time of booking I provided a specific special request that was not provided. (flowers, champagne... at my cost) This was a wedding trip. No acknowledgement from hotel staff. I did not pursue it further as the surprise effect was lost. It does not stop me from recommending the hotel, however this little extra would have differentiated the hotel for me.
Very much enjoyed our stay here. The room we had, which we only paid a standard rate for, was very nice - spatious and nicely furnished. Decent location also, only five minutes walk to town centre.
The staff was helpful. Too old.
The hotel is in a great location, I like the family history of the hotel, the bar and restaurant were good and the staff is very friendly.
The rooftop restaurant made for a spectacular evening. The location made access to "Old Town" very easy. Perfect setting for our "Retirement Honeymoon"! None
Excellent location,lovely room,breakfast beautifully presented and service courteous. The room had an irritating noise - perhaps from heating/air conditioning pipes.
rooftop welcome with gluhwein. Warm and friendly staff. Excellent service and food in restaurant.
Very good location, within a very short walk of Old Town and the major sights. Breakfast was not included. No tea/coffee facilities in the room.
Very nice and friedly staff.
Good location, very good breakfast, spacy restaurant, airconditioning worked pretty well. A bit expensive
It was very warm, friendly and comfortable.
staff, location, pool, training-room....everything a bit hot in corridors, bar, restaurant - no aricondition?
This hotel is a class act with nice rooms, nice buffet breakfast,and a great locations near the historical center of town. You always pay more than you want for this type of arrangement.
The staff were particularly helpful assisting with onward travel information following delays after the volcanic ash disruption. The breakfast selection is very good and the swimming/spa facilities are superb. The hotel is well positioned for the old quarter and the railway station.
Nice room, friendly staff I would have liked a room for the same price but with a better view
We had a balcony which overlooked the mountain which was a wonderful sight even in summer
The pool in the top with the view to the Alps was great. Breakfast was also very good. The room was not according to the hotel. I expected better accommodation / furniture in the room for the price I paid.
centrally located, friendly personnel. The bathroom was not clean.... dirty under toilet seat.
A nice hotel at walking distance from the old town,nice quite environment with a rich breakfast buffet
Breakfast even not having a big variety of goods, has a very good quality. The beds were really confortable. The reception staff was not very client service oriented and sometimes hostile.
Its location near the train station. Staff was just doing the issuing and receiving of room keys.
Everything was expectable. no
Staff was friendly and helpful. The location was convenient for touring without the car. There was am;le parking available.
Good location, pleasant room, friendly, helpful staff. Nothing
Good location and easy to find the hotel. The only problem we had was the door built with the bath room was too old to be closed.
it's closeness to the centre of the city Yes, the hotel was overpriced and the rooms are badly in need of renovation. Fair price for this hotel would be €50 per room per night!
good location, nice aptosphere.
Good restaurant. Very kind and helpful staff (both reception, restaurant and cleaning). Staff speaks English. Free wireless internet with an allright download/upload rate: I had no problems with ordinary use of the internet including webcam video transmission. When using the wireless internet a lot for e.g. working in the hotel room, it is a little annoying that you have to sign in to the internet with a new username and password for every three hours. But the staff at the reception is very generous with the passwords, so you can get e.g. five new passwords at one visit at the reception in order not to have to go there every third hour.
Very good restaurant - tasty food, good service, nice environment. Room was very clean. Staff very helpful. Although extremely clean, room is not really what i expected for a 4 stars hotel - furniture is very old, bed and cover very small, bath very small and very old looking. Very small TV with actually no English speaking channels, no fridge.
the all hotel was great and the staff were great to us since I was on crutches. they couldn.t do enough for us. the breakfast ladies were dressed in national costume and so friendly.
Cosy rooms, excellent restaurant & staff.
We were traveling through Bavaria by train, this hotel was just steps from the Innsbruck train station. Luxurious, with every amenity in the room, beautiful modern decor, immaculately clean, luxury bath. Quick walk into Innsbruck, everything can be reached on foot plus there is a bus system. There is a coin laundry just across the street also. The buffet breakfast was amazing, best I've ever had. The staff wa friendly and very helpful. No, it was really wonderful.
The staff were friendly and helpful. The location was perfect for the train station and the heart of the city.
The staff on the Reception desk were extremely welcoming and helpful.
An excellent restaurant for evening meal with attentive service and superb food which also applied to the included breakfast. nothing
Room was too hot Room was too hot
Very warm welcome - friendly, old fashioned service, room was extremely comfortable
Vicino al centro storico, camere abbastanza grandi, personale disponibile. L'hotel è di fronte alla stazione ferroviaria: il panorama non è dei migliori! Camera rassettata senza ripristino dei contenitori di shampoo e bagnoschiuma, mancavano le ciabatte. Zona sauna/bagno turco senza personale presente.
Lovely hotel in great location.....
The hotel was in a very good location. The front desk attendant was marvelous and the rooms had a great deal of storage room. In general, being from the US, we typically sleep on softer beds. Although I don't specifically recall the hardness of your beds, all that we stayed at were harder than we are accustomed to in the US.
It was definetly a superior-class hotel, placed in a good position in respect to the historical downtown, and the room was very big.
Great location. Easy access to all sites. Bed very comfortable. Breakfast was extensive, and served in their restaurant which is a happening spot early in the morning which made it fun. Lobby staff didnt seem overly friendly. Just kinda there going through the motions.
Very good breakfast,the Cafè was very nice, good to have dinner,too.Central position.Parking facilities.The room was very clean and with good fornitures. We are very happy to chose this hotel and I think we will visit it again!! The room was very hot and it is not possible to change the temperature!
Family room provided was very spacious and comfortable. limited car parking, so had to use public parking.
Friendly staff and good privacy. No complaints.
the location was very good. The parking facility was good. The fitness room equipment was very poor. The 2 cycles were dangerous and broken. The weight machine was OK.
The personal were very friedly and helpful. The room clean a bit of tlc would do the hotel good the lager is good for shopping etc. and the price good. Nothing
As the name says this hotel is realy in the Center of Innsbruck. The breakfast and bar room still have the charme and stile of the famous austrian "Kaffeehaus" Although the rooms are comfortable, they are very small.
Very nice location, excelent staff, highly recommendable hotel Everything was excelent
The room is spacious, the hotel brand new and the location excellent.
Kindness of staff, nice room
this is a real design hotel, but nevertheless very comfortable. The rooms are very large and the view opens to the mountains. The station of the "Hungertalbahn", that leads to the mountains is just in front of the hotel. The hotel staff is friendlier than usual. the hotel is on the border of the inner city, so just a 10 minutes walk.
one of the best in europe.
The staff was wonderful. The breakfast delicious.and location we had a problem with our ac condition system
The design, minimal and efficient and comfortable! It all made sense -- uncluttered, roomy, efficient, with wonderful attention to detail. The hotel is efficient and functional. We love the bathroom access to light and ease of use with the two way door, etc. Nothing! We like every thing and admire the folks who designed the entire hotel but especially the guest rooms.
very good location 5 min walk from city center, very frienly staff, good design in hotel, big rooms, recommended to visit the city.
the comfortable and modern designed room After waking up in the morning i felt that the air inside the room was dry probably because of the air condition system. I'd also like to have more available pillows for the nightsleep
very nice hotel no
Ideal location, within steps of the major sights. The reception lady was very nice and helpful. Breakfast didn't have scrambled eggs or croissants. Waiter at dinner was in a hurry to get rid of us, not very good service there. Carpark is about 5 min walk away, but this wasn't a problem for us.
The hotel staff was very friendly and knowledgable regarding the area with respect to what to see, best way to get there, best time of day to go, etc. Hotel was clean and restaurant food was tasty. When we arrived we couldn't figure out how to get to the hotel because that street is not open for car traffic from 10:30am to 6pm. We should have called ahead to find out about parking. We parked in a nearby garage and walked to the hotel. We found out later that hotel guests are allowed to drive up to the hotel to unload the car then must go park in a parking garage about 2 blocks away for the duration of your stay.
It is a very charming and historic inn. We appreciated the sense of history that was reflected in the hotel brochure, the walls, restaurants, and even in the plaque outside the hotel. Wonderful central location in the old town, a stone's throw away from the Inn River, and expansive views of the mountains.
Very nice hotel, perfect situation in the old town. Friendly staff, good food in the restaurant and a nice clean room.
In beautiful old city of Innsbruck. Excellent hotel in nice environment. Worth paying for "superior room" as very spacious. Even romantic!
The location is perfect, except of the parking problem. Nice renovation, romantic and comfortable Too expensive and no internet connection, no slippers etc, no boiler (for tee or coffee), which are common and standard for this kind of 4star expensive hotel.Parking problem.
Perfect location to see the old city, make shopping, relax..to enjoy the weekend! Our room had a good size and had even a whirlpool..very clean and comfortable!
Friendly young staff
the hotel staff, the hotel's location, the hotel's restaurant
we loved the location- perfect for exploring the village. We also enjoyed the warm ambience of the room and dining areas.Please write at least 15 words We could have used a closet or area to place or luggage.
The staff was polite and the atmosphere really warm and friendly..Very clean as well The view of the room..
I liked the man and wife who ran the hotel. They were happy and helpful. I would have preferred if a continental breakfast had been included in the price we paid for our room. They had a nice attached small restaurant which would have been very nice to have had to eat breakfast in, but that was not included unless we paid extra.
Beautiful view from the room window. Noisy in the morning (traffic outside).
Great view. Very convienent. Good value. Room 9 was a little narrow making walking around a bit cramped.
Very clean, very good value for money, excellent location no
Fabulous location right next to the river and walking distance to all the major attractions of Innsbruck. Great value and comfortable with lovely hosts who make sure everything is accomodated.
Location, Comfort & Value for money!!!
Good location only couple of minutes walk from centre of town; Hotel Owner was very helpful; room was very large, clean and comfortable with good bathroom. No lift.
The room is clean and tidiness, location is very good and near the city center.
The location and above all the friendly and helpful staff everything was super
Location, location, location....very good restaurant, excellent vine cellar...staff very friendly... furniture from 70's
It is very good location,just near super restaurant,not far more important museum.Clean. too old,it is always smell chip food,breakfast is terrible,
The location is fabulous - 50m from the Golden Dachl in the centre of Innsbruck Old town, 500m to the Hoffburg which has just reopened. Comfortable hotel, ideal for seeing Innsbruck.
very good value for costan excellent location right in the old city
Fatntastic central location and helpfulness of the staff.
The hotel's location is excellent, very central. Although in an historic building, the hotel was comfortable and had a modern fitout. Hourly charges for wi-fi (should be included) and a CRT TV in the room.
Excelent location, great breakfest and staff. Historic and beautiful building.
The heating system was a little noisy
Excellent location. A hotel with long history and the decoration and atmosphere do reflect this.
The breakfast was fantastic! A great selection. We enjoyed how the bathrooms were so modern in contrast to how old the building is. The beds were very comfortable. Clean. And just a cozy, great atmosphere in the Hotel. Nothing. It was fantastic. Would recommend to anyone.
Location, location, location. Right in the heart of the old town, we couldn't have picked a better place to stay. The Christmas Markets were right outside and there were wonderful restaurants right down the street.
the breakfast was the best of all the hotels i stayed at in europe! position was perfect for a tourist visiting innsbruck. very old hotel with lots of character
Authentic feel as described. It was on the main tourist street - only downside meant that it was extremely noisy at all times of day and night.
Very cute place, friendly and helpful staff. VERY conveniently located. Excellent choice! Nope!
The comfort and high standard The design of the room
location, comfort of room no tea/ coffee facilities in room
The location to the town was great. 5 minutes walk to the centre of town. The breakfasts were pretty good also. No views from the room, and the room was very small.
very friendly and helpful staffs
Central to Innsbruck, Reception very polite and always ready to help, local knowledge very good. Very comfortable room, super bathroom Nothing to report
Great location Parking facilities are away from the hotel with no direct link. Noise from road traffic
The new bathroom with towel warmer and the bathtub was great! Parking was not great, would like parking closer to hotel.
We like the atmosphere and the courtesy of the hotel staff. The fact that the hotel is very close to the center of the town makes it perfect for visiting Innsbruck and in particular for enjoying the shooping. The smell coming from the smoking area of the bar and from the kitchen that was very strong on our floor and in the room.
The location was good. So was the breakfast. The heating system in the room was broken and the staff seemed unconcerned. "We will get to it tomorrow."
The room was spacious with great amenities. It was clean and comfortable. We had a beautiful view of the river and city and it was in a great location.Good breakfast. When we entered the hotel we were overwhelmed with the smell of cigarette smoke from the adjoining bar. There was no one at the desk to great us and when the girl showed up she wasn't very nice.We were worried we made a mistake with this hotel but once we got in our room everything was great. The rest of the staff was very friendly and our stay was very satisfactory.
The room The breakfast
no frills, good basic accommodation with super views of the mountains from the back rooms
Everything was perfect !
Design, cleanliness and convenient location. No
room was spacious and clean. bathroom was a great size which i liked very much. little coffee shop next door and location to markets excellent. staff great.
The hotel staff is always very polite,the facilities are clean and tidy.
breakfast: good variety and quality we left this hotel after 2 nights, because of the uncomfortable room: we could not turn down the heating and had to turn on the airconditionning in order to cool our room (in the winter!!) As it was situated to the busy street side, we could not sleep with the open window. Their homepage is very stylish and modern, but the hotel itself is kind of oldfashioned inside. Very tiny garage: complicate access for bigger cars. Kind of hectic hotel (bus groups)- no restaurant facilities if you want to eat à la carte.
Second stay at this hotel. Standards remain consistent. Excellent staff and breakfast. Room clean and functional. Well-located. Good spa facilities, especially the pool. Will definitely return. Not applicable.
everything - especially the staff
The location was great and the views from the room were fantastic. The facilities at the hotel were the best we had encountered with saunas and pool etc.
Location, location, location. Friendly staff, nice rooms, good value. Can't wait to return.
Staff were very polite and ever so helpful. They went out of their way to provide some office equipment etc that I had left at home. There help ensured I had a susscessful visit. Also their Masseur was experienced and assisted with a shoulder problem more thoughoughly than the local medical personal where I live. The breakfast layout could have been a little more ergonomic. I often saw people spinning around to look for the basics.
We did enjoy the location in particular and appreciated the underground parking in central location. The use the car lift for personal purposes with children was not particularly exciting, but the kids liked it.
Location Lack of evening restaurant, but plenty of places nearby
clean room, good breakfast, fast internet connection on the hall of the 1st floor room was noisy and even if non-smoker's room, smoke smell was coming in.
The location from the train station is good. The woman on reception that checked us in was rude and we later found out that she checked us into a room that was not supposed to be used as the shower-head was broken.
It was fairly Central to all of the sights of Innsbruck, and to the night life etc, simple , no frills ,but fine
The position is 5 minutes from the city center. Double room too small.
prepared us breakfast for ealy start which was appreciated
good location, fair breakfast, good hotel staff. poor cleanliness all over the hotel, very old, useless furniture. Very old appliances.
The location was good and convenient. Not many amenities; no lobby; beds uncomfortable. Too many steps to climb carrying luggage. Would recommend only to day travelers not long term visitors.
This hotel is straight down the street in front of the train station--about a 5 minute walk. Very convenient! I missed having a hair dryer in the room, since I did not pack one. Also, the breakfast room is divided into a smoking and non-smoking section with no ventilation, so it may as well have all been a smoking area.